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LiveAgent vs ChurnZero Comparison (2026)
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Good recommendations?
Overview
LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required.
ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
459
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this app4.7
130
5
4
3
2
1
98
30
1
1
0
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“It’s a reliable tool that brings all customer communication into one place, which makes daily tasks much easier. While there’s a bit of a learning curve and the interface can feel busy at times, once you get used to it, it really helps streamline support and improve response times.”
TT
Titus T.
Administrative Manager
“Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent.”
Kamlesh M.
marketing consultant
“True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls.”
Ar
Andhale r.
Customer service associate
Pros
“It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards.”
DS
Des S.
Manager, Customer Success
“The other feature I like is the Churn Scores, and the ability to have several customised algorithms of score calculations, depending on factors such as the type or size of the client.”
AI
Asif I.
VP, Services & Operations
“This view of all the data points consolidated in the churn score algorithm is allowing us to monitor the health of our clients accurately and in a timely manner.”
AI
Asif I.
VP, Services & Operations
Cons
“Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge."”
AF
Alex F.
President
“It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance.”
AF
Alex F.
President
“The mobile app is significantly limited compared to the main app, which makes managing conversations on the go less effective.”
SL
Sebastian L.
Administrator
Cons
“It's hard to find something I do not like so I will mention something small - the ability to remove multiple tags (account/contact) at once and to only show the ones applied in the removal overlay.”
DS
Des S.
Manager, Customer Success
“Chrunzero is expensive and like most products like this it takes quite a long time to implement into an org.”
Cody S.
Owner
“This meant that although we had the data, we had no way of overlaying it to see what it meant - ie the clients who were at risk of churn.”
AI
Asif I.
VP, Services & Operations
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features103
- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Alerts/Escalation
- Alerts/Notifications
- Artificial Intelligence
- Attachments/Screencasts
- Audit Trail
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Behavior Tracking
- Branding
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Logging
- Call Scripting
- Chat/Messaging
- Chatbot
- Checklists
- Churn Management
- Client Database
- Client Management
- Client Tracking
- Co-Browsing
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Forums
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Conversation Archiving
- Conversation Intelligence
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Profiles
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Email Management
- Email Marketing
- Email Templates
- Email to Case
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For iPad Devices
- Forecasting
- Gamification
- Gantt/Timeline View
- Generative AI
- Goal Setting/Tracking
- Health Score
- Help Desk
- IVR
- Inbox Management
- Integrations
- Interaction Tracking
- Internal Chat Integration
- Internationalization
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Development
- Leaderboards
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Messaging
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multiple Data Sources
- NPS Survey Structure
- NPS of Customers
- Natural Language Interaction
- Negative Feedback Management
- Notifications
- Onboarding
- Opportunity Management
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Pipeline Management
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Renewal Management
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Sales Forecasting
- Sales Pipeline Management
- Sales Trend Analysis
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Segmentation
- Self Service Portal
- Self Service Tools
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging
- Targeted Emails
- Task Automation
- Task Management
- Task Progress Tracking
- Team Inbox
- Templates
- Text Analysis
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Time Tracking
- To-Do List
- Trend Analysis
- Usage Tracking/Analytics
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Visual Analytics
- Voice
- Widgets
- Win/Loss Analysis
- Workflow
- Workflow Automation
- Workflow Management
- Total features103
- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Alerts/Escalation
- Alerts/Notifications
- Artificial Intelligence
- Attachments/Screencasts
- Audit Trail
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Behavior Tracking
- Branding
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Logging
- Call Scripting
- Chat/Messaging
- Chatbot
- Checklists
- Churn Management
- Client Database
- Client Management
- Client Tracking
- Co-Browsing
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Forums
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Conversation Archiving
- Conversation Intelligence
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Profiles
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Email Management
- Email Marketing
- Email Templates
- Email to Case
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For iPad Devices
- Forecasting
- Gamification
- Gantt/Timeline View
- Generative AI
- Goal Setting/Tracking
- Health Score
- Help Desk
- IVR
- Inbox Management
- Integrations
- Interaction Tracking
- Internal Chat Integration
- Internationalization
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Development
- Leaderboards
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Messaging
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multiple Data Sources
- NPS Survey Structure
- NPS of Customers
- Natural Language Interaction
- Negative Feedback Management
- Notifications
- Onboarding
- Opportunity Management
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Pipeline Management
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Renewal Management
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Sales Forecasting
- Sales Pipeline Management
- Sales Trend Analysis
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Segmentation
- Self Service Portal
- Self Service Tools
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging
- Targeted Emails
- Task Automation
- Task Management
- Task Progress Tracking
- Team Inbox
- Templates
- Text Analysis
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Time Tracking
- To-Do List
- Trend Analysis
- Usage Tracking/Analytics
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Visual Analytics
- Voice
- Widgets
- Win/Loss Analysis
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations2
- 3CX
- AskNicely
- Chargebee
- ChartMogul
- Customer Portal
- Freshdesk
- Freshsales
- Gmail
- Google Calendar
- Google Workspace
- Help Scout
- HubSpot CRM
- Jira
- Maxio
- Microsoft Teams
- Mixpanel
- Okta
- Pendo
- Pipedrive
- Recurly
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Segment
- Slack
- Spiro
- Stripe Billing
- Teamwork Desk
- Teamwork.com
- Wootric
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoho Desk
- Total integrations31
- 3CX
- AskNicely
- Chargebee
- ChartMogul
- Customer Portal
- Freshdesk
- Freshsales
- Gmail
- Google Calendar
- Google Workspace
- Help Scout
- HubSpot CRM
- Jira
- Maxio
- Microsoft Teams
- Mixpanel
- Okta
- Pendo
- Pipedrive
- Recurly
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Segment
- Slack
- Spiro
- Stripe Billing
- Teamwork Desk
- Teamwork.com
- Wootric
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoho Desk
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