ChurnZero vs Custify

LiveAgent

monday CRM

Zendesk Suite

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

Built on top of monday.com Work OS, monday CRM is a no-code, customizable solution that empowers managers and sales teams to take control of the entire sales cycle, from lead capturing and sales pipeline management to post-sales management such as client projects and client onboarding, all on one centralized platform. monday CRM is an ideal solution for small to medium-sized businesses, it is also a perfect match for small business owners, sales managers and teams.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Lead Customer Success Manager

ChurnZero allows our CS team to automate many of our functions and acts as a (mostly) central repository to keep up with our book of business. While it can be a bit complex to get everything working on the backend, we can rely on great hands-on support to help bridge that gap.

Director of Customer Care

The greatest Pro is the people though - the support team is the most responsive I've dealt with (I'm talking replies within MINUTES sometimes) and the Customer Success Managers are the best in the world.

ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals

Access Controls/Permissions

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

Ad hoc Analysis

Alerts/Notifications

Audit Trail

Behavior Tracking

Calendar Management

Calendar/Reminder System

Calendar Sync

Call Logging

Checklists

Churn Management

Client Database

Client Management

Client Tracking

Collaboration Tools

Commenting/Notes

Communication Management

Configurable Workflow

Contact Database

Contact Management

Content Creation

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Management

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Data Visualization

Email Management

Email Marketing

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

Forecasting

For iPad Devices

Gantt/Timeline View

Goal Setting/Tracking

Health Score

Interaction Tracking

Knowledge Management

Leaderboards

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Negative Feedback Management

NPS of Customers

NPS Survey Structure

Onboarding

Opportunity Management

Performance Metrics

Predictive Analytics

Process/Workflow Automation

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reminders

Renewal Management

Reporting/Analytics

Reporting & Statistics

Revenue Management

Role-Based Permissions

Sales Forecasting

Sales Pipeline Management

Sales Trend Analysis

Search/Filter

Segmentation

Self Service Tools

Sentiment Analysis

Single Sign On

Survey/Poll Management

Surveys & Feedback

Tagging

Task Management

Task Progress Tracking

Templates

Text Analysis

Third-Party Integrations

Time Tracking

To-Do List

Trend Analysis

Usage Tracking/Analytics

Visual Analytics

Widgets

Win/Loss Analysis

The ChurnZero integration most frequently cited by reviewers is Salesforce Sales Cloud, a CRM product rated 4.8 out of 5 for its integration with ChurnZero.

Integrations

By industry, ChurnZero reviewers are most commonly professionals in computer software (35%). The most frequent use case for ChurnZero cited by reviewers is customer success (85% of reviewers).

ChurnZero

Web-based

Basic

Manager, Customer Success

It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards.

It's hard to find something I do not like so I will mention something small - the ability to remove multiple tags (account/contact) at once and to only show the ones applied in the removal overlay.

VP, Services & Operations

The other feature I like is the Churn Scores, and the ability to have several customised algorithms of score calculations, depending on factors such as the type or size of the client.

This view of all the data points consolidated in the churn score algorithm is allowing us to monitor the health of our clients accurately and in a timely manner.

Associate Director

Gives clear visibility on customers, their activities, health score and helps in reporting the right metrics through which we can avoid customers from churning.

Owner

Chrunzero is expensive and like most products like this it takes quite a long time to implement into an org.

Sales Operations Manager

Not having the ability to differentiate between active customers and churned customers once we experience customer turnover in the system.

This meant that although we had the data, we had no way of overlaying it to see what it meant - ie the clients who were at risk of churn.

CS Operations Senior Manager

Multi-currencies, Integrations with other tools we use internally (Salesforce, Wootric, Webhooks, Intercom), ability to create as many segments as needed, native NPS surveys

Senior Account Manager

I love how it's a highly configurable tool that I can use to manage my business my way; allowing me to independently control how I manage my business without waiting for internal resources to become available.

Customer Success Manager

Creating automated journeys to understand where our customers succeed and fail in our onboarding process and seeing our customer usage data in real time.

I understand this may not be ideal case from vendor perspective but if few items could be made free and few chargeable that also could be fine.

Seamless flow from sales to customer success and account management once deals are closed.

VP Customer Success

Setting up the live exports has also given us the ability to expand use of the output across teams without having to have a number of users that do not need utilize the full functionality but need some output.

The Journeys feature is a great concept but in reality, is not very flexible compared to a proper project management tool.

CS Ops

Some segments are not that easy to do or to export, for example, when checking the responses to a survey, you can see in the survey area all the answers, when answerd, the answer itself, how many times that person answers (if the survey is recurrent) etc, and from there you can extract the segment manually. But it is not possible to extrat all the info automaticly via "live export" like other kinds of segments.

Manager, Corporate Customer Success

The ease of use for CSMs, the increased visibility into tasks, responsibilities, and journeys/plays has made our team more efficient than ever. As we continue to develop our use cases and build out the platform, we continue to be impressed with the capabilities to support our needs.

Learning and Development Manager

I have spent hours testing HTML in templates, along with the message formatting.   If you are used to other customer facing email platforms this leave a lot of room for improvement.

The only downside is the inability for an admin to delete custom fields that they created on their own (requires a support ticket).

Sr. Manager, Global Renewals

I expect that ChurnZero will save our global CSM team countless hours per month tracking activities, tasks & collecting data over the next year.

Director of Client Success

ChurnZero has allowed us to create an effective, personalized and scalable onboarding process for our clients.

Director of Customer Success

We use ChurnZero as our CSM software of choice to manage and nurture our customers after the sales team.

Ops Manager

A good way to see utilization and engagement from a client

Overall, I am glad we have the tool and it helps our CSM team be more efficient and recognize the needs of our customers. But it’s not perfect and has some room for growth for our team.

For the last 2 years, our org has operated without a CS platform, so bringing ChurnZero in to the fold has been an immediate game changer for our CS org.

Director of Software Support 

You can create multiple segments so you can make sure you are sending to only the group that you want.

Manager of Customer Success

NPS can be set up very quickly and is very efficient in staying ahead of any upset clients, as well as getting reviews from happy clients.

Client Success Manager

At the end of the day, ChurnZero has definitely helped us to reduce churn, and drive customer retention and engagement.

Onboarding Trainer

I love that I can create plays for my customers depending on where they're at in their onboarding journey.

Director, Customer Success Operations 

ChurnZero has truly reformed our customer onboarding experience and we are working to set up similar processes for customer adoption.  

CZ makes it much easier to segment clients and contacts, and to reach out to the right accounts and contacts.

Implementation Manager

Once we finally got up and going with it, it has freed up our team members to push other balls forward and use our time in more efficient ways.

Enterprise Services Representative

The aggregation of accounts based on parent account, and group utilization metrics.

I enjoy using ChurnZero to monitor my customer's overall account journey.

The application has allowed my team to be more proactive and even better, more timely in their proactive outreach.

Sr. CSM

Also, setting up some of the segments is cumbersome and confusing and there are no features to help with clean up.

Senior Director, Customer Success

The user experience is superbly intuitive which has allowed our team to quickly get key functionality set up with minimal effort.

We are trying to communicate more with our customers and this product will definitely help us automate some of this for us.

VP of Customer Success

For example, when changing account owners you must reassign each child account in addition to the parent.

Salesforce Administrator

Example- it does not integrate with custom objects, we use a custom Task/Event object for activities rather than the out of the box one and churner activities will not sync with out custom object.

Senior Manager, Customers, APAC

Simple design and architecture that treats me like an adult and gives me maximum flexibility.

The second phase of us using the product is the churn risk predictability.

It has completely changed the way that we are able to interact with and empower our customers.

CS Operations Manager

lack of custom dashboards without being on their premium tier.

The automation of tasks, emails, etc that make the proactive aspect of the CSM role so valuable are the most beneficial parts of the tool.

We're still early in our lifecycle with ChurnZero, but have been blown away. As we continue to dig in, we know there's a lot to do, but we're excited at what the platform has unlocked for us already!

Initial setup will take some time to fully understand all of the features and how to  set them up correctly

Every day I wonder if something is possible and ChurnZero makes it easy, usually to do myself, but sometimes I need the Success team to point out the obvious to me.

ChurnZero vs Custify Comparison (2026)

ChurnZero

Custify

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives