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e-satisfaction.com Logo

Understand your Customers & offer best-in-class Experiences

Table of Contents

e-satisfaction.com - 2026 Pricing, Features, Reviews & Alternatives

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e-satisfaction.com overview

What is e-satisfaction.com?

e-satisfaction.com is a customer feedback management software that helps you tap into your customer's mind.

We help businesses open the discussion with their customers, identify areas of focus & pain points and drive growth and support the recovery of your unhappy customers.

Our solution collects customer comments and feedback throughout the shopper journey and provides actionable feedback data for the frontline people, insights for the management teams and builds online reputation for the company; e-satisfaction.com uses a proprietary 5-step approach to enable Customer Centricity and prompts that the customer is the focal point of all decisions for an organization.

Starting price


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e-satisfaction.com’s user interface

Ease of use rating:

e-satisfaction.com reviews

Overall rating

4.7

/5

3

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

2

1

0

0

0

e-satisfaction.com's key features

Most critical features, based on insights from e-satisfaction.com users:

Feedback management
Customer experience management
Customizable templates
Data import/export
Complaint monitoring
Reporting/Analytics

All e-satisfaction.com features

Features rating:

Process/Workflow automation
Customizable forms
Third-Party integrations
Text analysis
Surveys & feedback
Survey/Poll management
Real-Time reporting
Real-Time data
Performance metrics
NPS survey structure
Negative feedback management
Multi-Channel communication
Event triggered actions
Engagement tracking
Email management
Data visualization
Dashboard
Customer segmentation
CSAT survey structure
CES survey structure
API
Alerts/Notifications
Activity dashboard
Access controls/permissions

e-satisfaction.com alternatives

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e-satisfaction.com support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Phone Support
FAQs/Forum
Email/Help Desk
Knowledge Base

Training options

Live Online
Webinars
Documentation
Videos
In Person

e-satisfaction.com FAQs

Q. Who are the typical users of e-satisfaction.com?

e-satisfaction.com has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business

These products have better value for money


Q. What languages does e-satisfaction.com support?

e-satisfaction.com supports the following languages:
English


Q. Does e-satisfaction.com offer an API?

Yes, e-satisfaction.com has an API available for use.


Q. What level of support does e-satisfaction.com offer?

e-satisfaction.com offers the following support options:
Chat, Phone Support, FAQs/Forum, Email/Help Desk, Knowledge Base

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