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Zoho Survey

Everything surveys—made simple and powerful.

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Zoho Survey Pricing, Features, Reviews and Alternatives

Zoho Survey product overview

Price starts from

29

/user

Per month

What is Zoho Survey?

Zoho Survey is an online survey and questionnaire creation tool used by small to large enterprises with ease.

Key benefits of using Zoho Survey

1. Start creating surveys with our easy to use drag-and-drag builder, choose from 25 question types and play with scoring and skip logic.
2. 200 expert-verified survey templates to choose from.
3. Use Zoho Survey builder in 10 languages, and translate your surveys into more languages using Google Translate.
4. Customize your survey to look exactly the way you want with different themes, white labeling, favicons, banners and custom end page.
5. Collaborate with people by sharing your surveys, inviting reviewers, sharing reports and transferring surveys to your colleagues.
6. Close deals faster and do better customer profiling by pushing data from Zoho Survey to Zoho CRM and Zoho Survey to SalesIQ.
7. Improve the team spirit by sending surveys across Slack, boost customer support with the Zoho Survey-Zendesk integration, and run attendee survey on your events hosted on Eventbrite.
8. Seamlessly connect data across your apps and Zoho Survey with Zoho Flow, and push notifications across via Webhooks.
9. Several other integrations including Shopify, MailChimp, Zoho Commerce and more.
10. Distribute your survey across multiple channels in minutes via pop-ups, white-labelled custom domain links, campaigns, social media, QR codes and more. 
11. Collect survey responses offline, anonymously or buy responses from the exact demographics you need 
12. Expansive reports with data visualisations, data filtering and custom reports-including cross-tab and trend reports.
13. Live data export from the cloud, to the cloud with Google Sheets and Zoho Sheet integration.
14. Program a trigger function or trigger mail every time a response is submitted.
15. Analyze the sentiment of your respondents with help of Sentiment Analysis and Word Cloud
16. Don't worry, your survey data is safe: SSL Encryption, password protection and CAPTCHA in Zoho Survey ensures there is no misuse of your information
Create surveys on the go with the Zoho Survey Android and iOS apps.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
FAQs/Forum
Phone Support

Training options

Videos
Live Online
In Person
Documentation
Webinars

Zoho Survey pricing information

Value for money

4.3

/5

357

Starting from

29

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zoho Survey features

Functionality

4.5

/5

357

Total features

49

3 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
API
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Data Import/Export
Email Marketing

Functionality contenders

Zoho Survey users reviews

Overall Rating

4.6

/5

357

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.74/10
Rating distribution

5

4

3

2

1

233

110

11

2

1

Pros
I love that it has a free version. This is particularly helpful to companies who don't really need sophisticated survey forms and just need to collate information and data.

AR

Anonymous Reviewer

The simplicity of the tools and the clean clear interface make it easy to use and look good. Also like the idea of the integration with CRM.
AvatarImg

Justin B.

This tool is very easy to use and can help you create great surveys with their canned options or easy customization.

AR

Anonymous Reviewer

Cons
Navigation sometimes is difficult with a weak network.
AvatarImg

Fynface C.

In some instances, such as matrix drop down etc, I felt certain customizations were not possible or were difficult to use.

AR

Anonymous Reviewer

At times the live chat feature does not alert you or provide the pop-up notification when a chat has come in. Usually this requires the user to restart the application to fix this issue.

AC

Arturo C.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho Survey Review by Mehandi Islam

Reviewed 2 months ago

Business problems which I am solving with Zoho Survey / helping my clients with are as such:- 1) Creating survey forms to collect event experiences. 2) User registration for events. etc.

Pros

Features which are most impactful:- 1) Simple and elegant UI. 2) Question branching. 3) Question Shuffling. 4) Response Validation. 5) Audio/Video/Image embedding. 6) Reporting, scheduling and export. Zoho Survey is easy to use just like most of the other apps of Zoho. Integration was easy with existing business process. Just try it out and you will love it.

Cons

Yes, they can improve zoho survey. If they can add import features from other survey apps. Direct integration with most of the CRM, Email Marketing tools without the use of any third-party tools will be a best update in the app. There is nothing in the app which is difficult to use. Integration with my existing business process is always is easy.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho is a great tool for customer service businesses

Reviewed 2 years ago

Zoho is an overall great product that provides the necessary tools for a company to meet the needs of customers such as the help desk ticket system, live customer chat support and inter office chat feature. We use this everyday at work, Monday - Friday and it has helped our department to have an organized system to keep up with our daily workflow.

Pros

The ticket system to helping customers in her order received is superb especially since it provides other options for the customer to provide further information such as including attachments such as picture, documents, etc.

Cons

At times the live chat feature does not alert you or provide the pop-up notification when a chat has come in. Usually this requires the user to restart the application to fix this issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best tool for creating survey

Reviewed 2 months ago

Easy to use. We can create survey and analyse data.

Pros

Easy to create and customize survey. It provides lots of inbuilt templates.

Cons

There is nothing to dislike with Zoho survey.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

As the survey tool inside Zoho One suite it gets the job done. Probably would consider it separately

Reviewed 10 months ago

Great survey tool, very complete and straightforward. Would recommend it for all Zoho One users. However if you do not need to integrate your survey answers to your CRM you will probably can get the job done with free tools like Surveymonkey or Google Forms

Pros

Zoho Survey comes integrated with Zoho One suite solutions. The answers can integrate within Zoho CRM Great customization features.With seamless drag and drop blocks you can build a survey template from scratch in short time.

Cons

I wouldn't consider buying Zoho Survey as a stand-alone product. The tool has been designed to work as an extension of Zoho One, it doesn't integrate well with third party crms.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Super easy and great for growth hacking

Reviewed a year ago

I am very happy with using Zoho Survey. Would recommend it to anyone.

Pros

Very easy to set up and design so it works seamlessly with your website in an iframe. They also have a great price point for buying respondents. The few integrations they have are quite good, but it would great with more integrations.

Cons

Very few integrations. Would be great with a Zapier integration :)

Zoho Survey FAQs and common questions

Q. What type of pricing plans does Zoho Survey offer?

Zoho Survey has the following pricing plans:
Starting from: $29.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Zoho Survey?

Zoho Survey has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Zoho Survey support?

Zoho Survey supports the following languages:
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does Zoho Survey support mobile devices?

Zoho Survey supports the following devices:
Android, iPad, iPhone


Q. Does Zoho Survey offer an API?

Yes, Zoho Survey has an API available for use.


Q. What other apps does Zoho Survey integrate with?

Zoho Survey integrates with the following applications:
Zoho Sheet, Zoho CRM, Zoho SalesIQ, Google Docs, Zoho Campaigns, Slack, Tableau, Meta for Business, Mailchimp, Shopify, Zendesk


Q. What level of support does Zoho Survey offer?

Zoho Survey offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support

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