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Everything surveys—made simple and powerful.

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Zoho Survey Pricing, Features, Reviews and Alternatives

Zoho Survey product overview

Price starts from

35

Per month

Flat Rate

What is Zoho Survey?

Zoho Survey is an online survey and questionnaire creation tool used by small to large enterprises with ease.

Key benefits of using Zoho Survey

1. Start creating surveys with our easy to use drag-and-drag builder, choose from 25 question types and play with scoring and skip logic.
2. 200 expert-verified survey templates to choose from.
3. Use Zoho Survey builder in 10 languages, and translate your surveys into more languages using Google Translate.
4. Customize your survey to look exactly the way you want with different themes, white labeling, favicons, banners and custom end page.
5. Collaborate with people by sharing your surveys, inviting reviewers, sharing reports and transferring surveys to your colleagues.
6. Close deals faster and do better customer profiling by pushing data from Zoho Survey to Zoho CRM and Zoho Survey to SalesIQ.
7. Improve the team spirit by sending surveys across Slack, boost customer support with the Zoho Survey-Zendesk integration, and run attendee survey on your events hosted on Eventbrite.
8. Seamlessly connect data across your apps and Zoho Survey with Zoho Flow, and push notifications across via Webhooks.
9. Several other integrations including Shopify, MailChimp, Zoho Commerce and more.
10. Distribute your survey across multiple channels in minutes via pop-ups, white-labelled custom domain links, campaigns, social media, QR codes and more. 
11. Collect survey responses offline, anonymously or buy responses from the exact demographics you need 
12. Expansive reports with data visualisations, data filtering and custom reports-including cross-tab and trend reports.
13. Live data export from the cloud, to the cloud with Google Sheets and Zoho Sheet integration.
14. Program a trigger function or trigger mail every time a response is submitted.
15. Analyze the sentiment of your respondents with help of Sentiment Analysis and Word Cloud
16. Don't worry, your survey data is safe: SSL Encryption, password protection and CAPTCHA in Zoho Survey ensures there is no misuse of your information
Create surveys on the go with the Zoho Survey Android and iOS apps.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
FAQs/Forum
Phone Support

Training options

Videos
Live Online
In Person
Documentation
Webinars

Zoho Survey pricing information

Value for money

4.3

/5

421

Starting from

35

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zoho Survey features

Functionality

4.5

/5

421

Total features

59

8 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Third-Party Integrations
API
Alerts/Notifications
Data Import/Export
Reporting & Statistics
Customizable Branding

Functionality contenders

Zoho Survey users reviews

Overall Rating

4.6

/5

421

Positive reviews

96

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.72/10
Rating distribution

5

4

3

2

1

275

130

13

2

1

Pros
I love that it has a free version. This is particularly helpful to companies who don't really need sophisticated survey forms and just need to collate information and data.
The simplicity of the tools and the clean clear interface make it easy to use and look good. Also like the idea of the integration with CRM.
This tool is very easy to use and can help you create great surveys with their canned options or easy customization.
Cons
Navigation sometimes is difficult with a weak network.
In some instances, such as matrix drop down etc, I felt certain customizations were not possible or were difficult to use.
At times the live chat feature does not alert you or provide the pop-up notification when a chat has come in. Usually this requires the user to restart the application to fix this issue.

Overall rating contenders

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Pablo Andres V.

Telecommunications, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Exceptional tool to create surveys, flexible and very easy to use.

Reviewed a year ago

The experience is really good, positive and quite fluid with Zoho Survey, it has allowed us through the surveys to collect valuable information for our team and our company in general, the implementation of Zoho Survey made possible and favored the strengthening, strengthening and improvement of all the different operational processes of the various business units of our company from the actual data collected that catapulted the personal and collective team performance, which was reflected in a considerable increase in our productivity.

Pros

Zoho Survey is an extremely easy to use tool, it offers a very intuitive user interface in which you can navigate with very little effort, I can create surveys easily and quickly thanks to the different functionalities it offers and the different predefined templates it puts at my disposal that I can easily adapt to any particular need I have or according to the audience I want to target to collect...

Cons

We are using it for more than three years and during this time we have not experienced any failure or problem with its use, Zoho Survey is an excellent tool for creating surveys, it is flexible, efficient and easy to use that's why and being honest I have no negative comments to share.

AS
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Akshat S.

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Highly Integrated Survey Tool

Reviewed a year ago

Overall experience is Great, Price for the product is also fair enough.

Pros

Zoho Survey is best survey management software. Basically, It provides various pre-defined survey templates which results in saving a lot of time.

Cons

There are some UI glitches in the software which needs to be taken care of. Rest all is good.

AR
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Verified reviewer

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Is good... Could be better

Reviewed 7 years ago
Pros

Zoho Survey is easy to use in order to make the surveys and to look back at the responses. I found the survey editor easy to use.

Cons

I didn't like the fact that it is very costly to make a survey and that you had to subscribe and pay money in order to use it after the free trial, even when you are not using it for business or other money making surveys.

ML
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Michael L.

Food & Beverages, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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ZOHO Surveys - an affordable, functional solution to create surveys

Reviewed 3 years ago

We are using Zoho Survey to create surveys to help us identify marketing opportunities and measuring customer satisfaction

Pros

I was impressed how easily it was to jump into the software and create my first survey. It was very intuitive. I also appreciated the many features. The feature set was the main reason I switched from Google Forms to create my surveys.

Cons

I wish that ZOHO Survey was a little more affordable. The PRO plan at $20, instead of $25, would be very attractive.

BA
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Brandi A.

Cosmetics, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho Survey

Reviewed a year ago

My overall experience has been pleasant using Zoho Survey. I continue to use their product today.

Pros

The features I like and use the most on Zoho Survey are the survey building features. It is reliable and well put together

Cons

The cost is what I least like about Zoho Survey. However I continue to use it with all of their products because it is well put together and easily integrated with all of their products.

Zoho Survey FAQs

Q. What type of pricing plans does Zoho Survey offer?

Zoho Survey has the following pricing plans:
Starting from: $35.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Zoho Survey?

Zoho Survey has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Zoho Survey support?

Zoho Survey supports the following languages:
Spanish, Czech, Ukrainian, Danish, Dutch, Hungarian, Swedish, French, German, English, Turkish, Korean, Japanese, Chinese (Traditional), Polish, Russian, Chinese (Simplified), Italian, Thai, Portuguese, Indonesian


Q. Does Zoho Survey support mobile devices?

Zoho Survey supports the following devices:
Android, iPad, iPhone


Q. Does Zoho Survey offer an API?

Yes, Zoho Survey has an API available for use.


Q. What other apps does Zoho Survey integrate with?

Zoho Survey integrates with the following applications:
Zoho Sheet, Zoho CRM, Zoho SalesIQ, Google Docs, Zoho Campaigns, Slack, Tableau, Meta for Business, Mailchimp, Shopify, Zendesk Suite


Q. What level of support does Zoho Survey offer?

Zoho Survey offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support

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