Zoho Survey Pricing, Features, Reviews & Alternatives

Zoho Survey

Everything surveys—made simple and powerful.

4.61/5 (342 reviews)

Zoho Survey overview

What is Zoho Survey?

Zoho Survey is an online survey and questionnaire creation tool used by small to large enterprises with ease.

Create surveys to target your audience and collect feedback from them. Zoho Survey gives you all the essential features to create surveys, distribute them and analyze the data you receive. Equip yourself with the information to make smarter decisions.

We give you 200+ ready-made templates on an wide-range of topics to help you get started. You can also integrate with Zoho CRM, SalesIQ, Campaigns, Google Docs, Mailchimp and several other apps.
www.zoho.com

Pricing

Starting from
$29/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

English, Spanish, Czech, Ukrainian, Danish and 16 other languages, Dutch, Hungarian, Swedish, French, German, Turkish, Korean, Japanese, Chinese (Traditional), Polish, Russian, Chinese (Simplified), Italian, Thai, Portuguese, Indonesian
Zoho Survey screenshot: https://www.zoho.com/survey/analyze-reports.htmlZoho Survey  - Create Surveys Online in MinutesZoho Survey screenshot: https://www.zoho.com/survey/research-panels.htmlZoho Survey screenshotZoho Survey screenshotZoho Survey screenshotZoho Survey screenshot: https://www.zoho.com/survey/analyze-reports.htmlZoho Survey screenshot: https://www.zoho.com/survey/templates.html
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Zoho Survey user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.5
  4.6
  4.4
Søren L.

Super easy and great for growth hacking

Used daily for 1-2 years
Reviewed 2021-03-11
Review Source: Capterra

I am very happy with using Zoho Survey. Would recommend it to anyone.

Pros
Very easy to set up and design so it works seamlessly with your website in an iframe. They also have a great price point for buying respondents. The few integrations they have are quite good, but it would great with more integrations.

Cons
Very few integrations. Would be great with a Zapier integration :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Userfriendly Survey Tool

Used daily for 6-12 months
Reviewed 2019-08-27
Review Source: GetApp

Overall, we have been able to work on getting data collection process simpler and user friendly. We hope to use such features in future with more and more interesting scenarios with advanced Zoho technology options.

Pros
Dear All, I liked the features, which are good, user friendly and easy to use. While for the initial days I felt the tool looked a little tricky to use, it was quite intuitive and could use it in a more efficient manner. Hope to see this tool introduce more and more features, which are more relevant to address our business use cases.

Cons
In some instances, such as matrix drop down etc, I felt certain customizations were not possible or were difficult to use. So, I am hoping that if these areas also we could work effortlessly I would be a great boon for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Is good... Could be better

Used daily for free trial
Reviewed 2017-07-10
Review Source: GetApp

Pros
Zoho Survey is easy to use in order to make the surveys and to look back at the responses. I found the survey editor easy to use.

Cons
I didn't like the fact that it is very costly to make a survey and that you had to subscribe and pay money in order to use it after the free trial, even when you are not using it for business or other money making surveys.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Krishna L.

I love this app to manage short surveys

Used weekly for 2+ years
Reviewed 2021-04-14
Review Source: Capterra

My experience is positive with Zoho Survey. I feel it's incredible to encourage the assessments of shoppers and direct to utilize. Unquestionably suggest. This product is overly simple to utilize and superb for shoppers. It's ideal to encourage buyers' suppositions and in this manner, the inquiries/answers can without much of a stretch be embedded. It's ideal to search out how your clients feel.

Pros
It is not difficult to utilize and carry out. a considerable amount of my understudies go to my courses previously utilizing it, and subsequently, the construction and information gathered are consistently valuable. it's a sublime stage for making an altered study. I've had an astounding encounter by and large. it's productive gratitude to gather information from an outsized gathering. it's actually basic and easy to understand.

Cons
I figure the overall look of the product feel may be improved. Particularly inside the end when the review is finished, it goes into a connect to make your own overview and is tastefully disappointing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Easy and accesible

Used daily for free trial
Reviewed 2020-09-09
Review Source: GetApp

I have only used it with the free trial and I would say so far so good

Pros
It is easy to use and very clear with a lot of type of questions and it has all the requirements needed

Cons
The free trial is very short. It would be great to have a cheaper price for students who use it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Zoho Survey pricing

Starting from
$29/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Free Edition - Create unlimited surveys, 15 questions & 150 responses per Survey.
Standard Edition - Unlimited surveys, questions, and responses. Skip logic, custom branding, collaboration, offline surveys, and advanced reporting.
Premium Edition - Everything in the Standard edition, plus custom domain hosting, trigger emails, and Zoho CRM, Zoho Sheet and Google Sheets integration.
Enterprise Edition - Everything in the Premium edition, plus Enterprise portals and user management.

Zoho Survey features

API
Activity Dashboard
Alerts/Notifications
CRM
Customer Database
Customizable Branding
Customizable Templates
Data Import/Export
Email Management
Email Marketing
Reporting & Statistics
Reporting/Analytics
Search/Filter
Social Media Integration
Surveys & Feedback
Third Party Integrations

Access Controls/Permissions (296 other apps)
Calendar Management (310 other apps)
Contact Management (365 other apps)
Mobile Access (407 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Zoho Survey

Key features of Zoho Survey

  • 30+ question types
  • Admin+ 2 users
  • Analytics
  • Android and iOS apps
  • Anonymous responses
  • Buy responses from survey panels
  • Collaborative review
  • Custom variables
  • Customized reports
  • Department creation
  • Disqualify responses and respondents
  • Drag-and-drop builder
  • Email campaigns
  • Email distribution
  • Email notifications
  • Email polls
  • Embed on websites
  • Enterprise portals and user management
  • Export reports in SPSS, XLS, PDF, CSV
  • Facebook integration
  • Google Sheets integration
  • Host on your own domain
  • Mandatory questions
  • Mobile optimized
  • Offline surveys
  • Over 200 expertly made templates
  • Password, multi-response and spam protections
  • Personalized themes
  • Pop-up survey
  • Real-time reports
  • Report filters
  • Response tracking
  • Responsive design
  • SSL certification
  • Scoring
  • Skip logic
  • Survey builder in 7 languages
  • Survey dashboard
  • Survey sharing
  • Translation into over 30 languages
  • Trigger emails
  • Trigger function
  • Unlimited collectors
  • Unlimited free surveys
  • Webhook
  • White labelling
  • Zoho CRM integration
  • Zoho SalesIQ integration
  • Zoho Sheet integration
View All Features

Benefits

1. Start creating surveys with our easy to use drag-and-drag builder, choose from 25 question types and play with scoring and skip logic.
2. 200 expert-verified survey templates to choose from.
3. Use Zoho Survey builder in 10 languages, and translate your surveys into more languages using Google Translate.
4. Customize your survey to look exactly the way you want with different themes, white labeling, favicons, banners and custom end page.
5. Collaborate with people by sharing your surveys, inviting reviewers, sharing reports and transferring surveys to your colleagues.
6. Close deals faster and do better customer profiling by pushing data from Zoho Survey to Zoho CRM and Zoho Survey to SalesIQ.
7. Improve the team spirit by sending surveys across Slack, boost customer support with the Zoho Survey-Zendesk integration, and run attendee survey on your events hosted on Eventbrite.
8. Seamlessly connect data across your apps and Zoho Survey with Zoho Flow, and push notifications across via Webhooks.
9. Several other integrations including Shopify, MailChimp, Zoho Commerce and more.
10. Distribute your survey across multiple channels in minutes via pop-ups, white-labelled custom domain links, campaigns, social media, QR codes and more. 
11. Collect survey responses offline, anonymously or buy responses from the exact demographics you need 
12. Expansive reports with data visualisations, data filtering and custom reports-including cross-tab and trend reports.
13. Live data export from the cloud, to the cloud with Google Sheets and Zoho Sheet integration.
14. Program a trigger function or trigger mail every time a response is submitted.
15. Analyze the sentiment of your respondents with help of Sentiment Analysis and Word Cloud
16. Don't worry, your survey data is safe: SSL Encryption, password protection and CAPTCHA in Zoho Survey ensures there is no misuse of your information
Create surveys on the go with the Zoho Survey Android and iOS apps.