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Zoho Survey

4.6
(414)

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Everything surveys—made simple and powerful.

(25)

Zoho Survey Pricing, Features, Reviews and Alternatives

Zoho Survey FAQs

Q. What type of pricing plans does Zoho Survey offer?

Zoho Survey has the following pricing plans:
Starting from: $35.00/month
Pricing model: Free, Subscription
Free Trial: Available

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Q. Who are the typical users of Zoho Survey?

Zoho Survey has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Zoho Survey support?

Zoho Survey supports the following languages:
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

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Q. Does Zoho Survey support mobile devices?

Zoho Survey supports the following devices:
Android, iPad, iPhone

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Q. Does Zoho Survey offer an API?

Yes, Zoho Survey has an API available for use.

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Q. What other apps does Zoho Survey integrate with?

Zoho Survey integrates with the following applications:
Zoho Sheet, Zoho CRM, Zoho SalesIQ, Google Docs, Zoho Campaigns, Slack, Tableau, Meta for Business, Mailchimp, Shopify, Zendesk Suite

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Q. What level of support does Zoho Survey offer?

Zoho Survey offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support

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Zoho Survey product overview

Price starts from

35

Per month

Flat Rate

What is Zoho Survey?

Zoho Survey is an online survey and questionnaire creation tool used by small to large enterprises with ease.

Key benefits of using Zoho Survey

1. Start creating surveys with our easy to use drag-and-drag builder, choose from 25 question types and play with scoring and skip logic.
2. 200 expert-verified survey templates to choose from.
3. Use Zoho Survey builder in 10 languages, and translate your surveys into more languages using Google Translate.
4. Customize your survey to look exactly the way you want with different themes, white labeling, favicons, banners and custom end page.
5. Collaborate with people by sharing your surveys, inviting reviewers, sharing reports and transferring surveys to your colleagues.
6. Close deals faster and do better customer profiling by pushing data from Zoho Survey to Zoho CRM and Zoho Survey to SalesIQ.
7. Improve the team spirit by sending surveys across Slack, boost customer support with the Zoho Survey-Zendesk integration, and run attendee survey on your events hosted on Eventbrite.
8. Seamlessly connect data across your apps and Zoho Survey with Zoho Flow, and push notifications across via Webhooks.
9. Several other integrations including Shopify, MailChimp, Zoho Commerce and more.
10. Distribute your survey across multiple channels in minutes via pop-ups, white-labelled custom domain links, campaigns, social media, QR codes and more. 
11. Collect survey responses offline, anonymously or buy responses from the exact demographics you need 
12. Expansive reports with data visualisations, data filtering and custom reports-including cross-tab and trend reports.
13. Live data export from the cloud, to the cloud with Google Sheets and Zoho Sheet integration.
14. Program a trigger function or trigger mail every time a response is submitted.
15. Analyze the sentiment of your respondents with help of Sentiment Analysis and Word Cloud
16. Don't worry, your survey data is safe: SSL Encryption, password protection and CAPTCHA in Zoho Survey ensures there is no misuse of your information
Create surveys on the go with the Zoho Survey Android and iOS apps.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
FAQs/Forum
Phone Support

Training options

Videos
Live Online
In Person
Documentation
Webinars

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Why am I seeing this?

Zoho Survey pricing information

Value for money

4.3

/5

414

Starting from

35

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zoho Survey features

Functionality

4.5

/5

414

Total features

59

8 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
API
Data Import/Export
Customizable Branding

Functionality contenders

Zoho Survey users reviews

Overall Rating

4.6

/5

414

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.73/10
Rating distribution

5

4

3

2

1

270

129

12

2

1

Pros
I love that it has a free version. This is particularly helpful to companies who don't really need sophisticated survey forms and just need to collate information and data.
The simplicity of the tools and the clean clear interface make it easy to use and look good. Also like the idea of the integration with CRM.
This tool is very easy to use and can help you create great surveys with their canned options or easy customization.
Cons
Navigation sometimes is difficult with a weak network.
In some instances, such as matrix drop down etc, I felt certain customizations were not possible or were difficult to use.
At times the live chat feature does not alert you or provide the pop-up notification when a chat has come in. Usually this requires the user to restart the application to fix this issue.

Overall rating contenders

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Joseph M.

Civil Engineering, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Agrxis Review on Zoho Survey

Reviewed 6 months ago

In my overall experience with Zoho Survey, I can confidently say that it has been a valuable tool for my survey needs. I found the platform to be user-friendly, intuitive, and efficient in creating and distributing surveys. The variety of question types and customization options allowed me to design surveys that were tailored to my specific requirements. The ability to collect and analyze responses...

Pros

In my experience with Zoho Survey, what I liked most about it was the ease of use and flexibility it offered in creating and managing surveys. As someone who values simplicity and efficiency, I found Zoho Survey to be an intuitive platform that allowed me to quickly design and customize surveys according to my specific needs. The user-friendly interface and drag-and-drop functionality made it a breeze to add various question types, set branching logic, and apply design elements to create visually appealing surveys.

Cons

In my experience with Zoho Survey, what I liked least about it was the limited customization options for the survey templates. As someone who values a unique and personalized touch in my surveys, I found the pre-designed templates in Zoho Survey to be somewhat restrictive. While the platform offered a decent selection of templates to choose from, I would have appreciated more flexibility in customizing the overall layout, color schemes, and typography to match my branding or specific survey requirements.

AR
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Verified reviewer

Retail, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Userfriendly Survey Tool

Reviewed 4 years ago

Overall, we have been able to work on getting data collection process simpler and user friendly. We hope to use such features in future with more and more interesting scenarios with advanced Zoho technology options.

Pros

Dear All, I liked the features, which are good, user friendly and easy to use. While for the initial days I felt the tool looked a little tricky to use, it was quite intuitive and could use it in a more efficient manner. Hope to see this tool introduce more and more features, which are more relevant to address our business use cases.

Cons

In some instances, such as matrix drop down etc, I felt certain customizations were not possible or were difficult to use. So, I am hoping that if these areas also we could work effortlessly I would be a great boon for us.

AR
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Verified reviewer

Events Services, 11-50 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Lacking Many Features

Reviewed 5 years ago

This software came free with a larger bundle to which we subscribe, so I gave it a shot. Being in sales, it's important for me to get feedback from my customers and I need the right tool to do it and from what I have experienced, this one just is not it!

Pros

Having used a major competitor of this software, I will only say that it can do basic surveys. The form builder is easy to use and it integrates well with other Zoho apps.

Cons

The cons go on and on. I am not trying to be overly negative here, but let's be honest. You can't send out reminders, you can't customize the look very much, the reporting is definitely lacking, etc. For BASIC surveys where you don't wish to have open-ended questions, this will work for you.

WT
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Winnie T.

Business Supplies and Equipment, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Design questionier

Reviewed 3 months ago

Zoho survey I use it to do market research and feedback collection

Pros

Zoho survey is easy to design multiple questioners and collecting feedback from customers and it provides feedback.

Cons

Zoho survey integrates with all Zoho incorporation and also integrate with websites. It is not challenging.

ML
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Michael L.

Food & Beverages, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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ZOHO Surveys - an affordable, functional solution to create surveys

Reviewed 2 years ago

We are using Zoho Survey to create surveys to help us identify marketing opportunities and measuring customer satisfaction

Pros

I was impressed how easily it was to jump into the software and create my first survey. It was very intuitive. I also appreciated the many features. The feature set was the main reason I switched from Google Forms to create my surveys.

Cons

I wish that ZOHO Survey was a little more affordable. The PRO plan at $20, instead of $25, would be very attractive.

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