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Epos Now vs Rain POS Comparison

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Overview

Category Leaders

Epos Now is a leading global cloud-based point-of-sale and payment system that specializes in helping US retail and hospitality...

Category Leaders

Rain is a cloud-based point-of-sale system designed to help retailers save time and sell more by seamlessly integrating in-store...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

349

One-time payment

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.3

421

5

4

3

2

1

192

38

37

20

134

  • Value for money
  • Ease of use
  • Features
  • Customer support
58%
would recommend this app

4.2

132

5

4

3

2

1

76

29

12

3

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

Great customer support, very easy to use brilliant for accountancy and amazing software.
After being held to one time only only for this call price and grand promises of excellent customer service.
I made the decision to purchase this software because it looked user-friendly and the support team sounded great. It was also in top 10 for retail software in UK.

Pros

Their support has continued long after the initial onboarding and I feel very confident in their ability to help us whenever we hit a roadblock and need help.
First line support staff is very helpful and relatively easy to reach. Sales staff makes lots of lofty promises that are slow to be fulfilled.
The ease of this software is very important. Being a small business i really don't have an I.T department so you guessed it we all become the I.T department in our office.

Cons

Probably the worst over customer experience I have had across any industry. And this is not after one bad experience, this is spanning 3+ years.
Insistence that the problem was Xero for over a week was frustrating until eventually a functioning link was established to the API (not a Xero problem). Then the problems really started.
I have tried since December to get this account paused and stop being charged. I've been promised every single week since the first charge that they would "pause," and refund the charges.

Cons

Website build out is horribly confusing and NOTHING follows traditional HTML processes. This was the same problem with Lightspeed's eCom platform - hard to work with and no sense of workflow.
Unable to add shipping charges to individual items that are bulky.
At times the system has quirks that are an annoyance to the user and is a low priority fix for developers.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features106
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Bar Tab Management
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Clock In/Out
  • Consignment Management
  • Contact Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Debit/Credit Card Processing
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Bars/Clubs
  • For Food Trucks
  • For Jewelry Stores
  • For Liquor Stores
  • For Restaurants
  • For Retail
  • For Small Businesses
  • Forecasting
  • Gift Card Management
  • In-Person Payments
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Kitchen/Menu Management
  • Kitting
  • Label Printing
  • Layaway Management
  • Loyalty Program
  • Manufacturing Inventory Management
  • Merchandise Management
  • Mobile Access
  • Mobile Commerce
  • Mobile Device Management
  • Mobile Payments
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Multi-Store
  • Multiple Payment Options
  • Offline Access
  • Online Ordering
  • Online Payments
  • Onsite Printing
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • PCI Compliance
  • POS Integration
  • Payment Options
  • Payment Processing
  • Payment Processing Services Integration
  • Performance Metrics
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Product Catalog
  • Product Configurator
  • Product Identification
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Remote Access/Control
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Reviews Management
  • SEO Management
  • Sales History
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Separate Checks
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Split Checks
  • Stock Management
  • Supplier Management
  • Table Management
  • Tagging
  • Templates
  • Third-Party Integrations
  • Tips Management
  • Touch Screen
  • Transaction History
  • Transaction Monitoring
  • Two-Factor Authentication
  • User Management
  • Website Management
  • eCommerce Management
  • Total features86
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Bar Tab Management
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Clock In/Out
  • Consignment Management
  • Contact Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Debit/Credit Card Processing
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Bars/Clubs
  • For Food Trucks
  • For Jewelry Stores
  • For Liquor Stores
  • For Restaurants
  • For Retail
  • For Small Businesses
  • Forecasting
  • Gift Card Management
  • In-Person Payments
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Kitchen/Menu Management
  • Kitting
  • Label Printing
  • Layaway Management
  • Loyalty Program
  • Manufacturing Inventory Management
  • Merchandise Management
  • Mobile Access
  • Mobile Commerce
  • Mobile Device Management
  • Mobile Payments
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Multi-Store
  • Multiple Payment Options
  • Offline Access
  • Online Ordering
  • Online Payments
  • Onsite Printing
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • PCI Compliance
  • POS Integration
  • Payment Options
  • Payment Processing
  • Payment Processing Services Integration
  • Performance Metrics
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Product Catalog
  • Product Configurator
  • Product Identification
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Remote Access/Control
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Reviews Management
  • SEO Management
  • Sales History
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Separate Checks
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Split Checks
  • Stock Management
  • Supplier Management
  • Table Management
  • Tagging
  • Templates
  • Third-Party Integrations
  • Tips Management
  • Touch Screen
  • Transaction History
  • Transaction Monitoring
  • Two-Factor Authentication
  • User Management
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations45
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations4
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

BB
AvatarImg

Binod B.

Food & Beverages, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Epos Now logo

Epos Now

Worse POS system i have ever used and also i did a complain but no response.

Reviewed 2 years ago

One of worst pos system i have ever used and also customer service is so bad. They never reply you back ,they don't take your issuee and keep charging you.

Pros

I didn't like at all, so hard to use and also customer service is very bad.

Cons

I didn't like any thing in this pos system

AvatarImg

Verified reviewer

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Epos Now logo

Epos Now

Epos Now not great

Reviewed 5 years ago
Pros

We mostly like the look of the pos screen and ease of use of the pos. We also like that it has a time clock feature.

Cons

I don't like that everything costs extra. I think you should be able to do bulk transfers without paying extra for it. I'd also like to see a loyalty program as part of the system.

Vendor response

Hello Reviewer. Thank you for taking the time to leave us a review and provide feedback regarding our system, I'm sorry to hear you would be unlikely to recommend us. Engaging with our customers allows us to continually enhance our product and the feedback you have given will be collated and reviewed within our product development. If you would like to provide any additional feedback please email customer-engagement@eposnow.com. Kind Regards James

DJ
AvatarImg

Daryl J.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Epos Now logo

Epos Now

Don't get used to it working

Reviewed 2 years ago

Wish I did not chance POS providers

Pros

Pretty easy time set up and get working, good apps to make experie tailored

Cons

But every update creates a new problem. System start off decent speed but it does not last. When you call and after waiting an hour on hold they 'trouble shoot' for 95min before they say sorry buisness hours are closed where you are. You need to call back tomorrow and wait for another person.

JW
AvatarImg

Jeananne W.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Epos Now logo

Epos Now

POS system suitable for small retail outlets only

Reviewed 3 years ago

Still waiting to resolve outstanding payment issues

Pros

POSTouch screen , POS customer display. If it had of worked the intergrated eftpos

Cons

Unfortunately EPOSnow is not at all suitable for medium to large retail businesses. There are many basic functions it is not capable of doing and those that it is capable of doing mostly require you to download and pay for additional apps. We where not able to do something as basic as print off a customer invoice on A4. It does not recognise duplicate barcodes. The eftpos system that was sold with the product does not work through our store due to its inability to accept the "basic card". Salesman's knowledge of the product was very limited, they are the experts and I feel it should have been up to them to ensure this product meet all of my business model requirements. Very disappointed and have now returned to the old POS system

JH
AvatarImg

Jay H.

Sports, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Epos Now logo

Epos Now

Affordable and Functional

Reviewed 3 months ago

Been a functional system for my Golf Simulator business with great processing fee rates and the customer service has been very good. My business is a seasonal business from November - March and they were able to suspend my monthly fees when I'm not in business (very accommodating to my business needs!).

Pros

Payment processing fees were the best I came across when looking for a pos system.

Cons

Being a European company, some of the lingo is different than the USA.

Vendor response

Hello Jay Thank you for sharing your feedback with us! We're absolutely thrilled to hear that you received a fantastic service from us. Knowing that our customers love our service brings us so much joy! Your kind words will definitely be shared with the entire team. If you ever have more to share or need assistance, feel free to reach out. Thanks once again, Epos Now

MJ
AvatarImg

Max J.

Furniture, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Epos Now logo

Epos Now

Find Something Else

Reviewed 7 years ago

Spend the money and buy Quickbooks POS or something specific to your industry

Pros

Liked the screen layouts and way system 'held' custom orders. Liked the customer support team even though None of our requests were met or resolved

Cons

The way the system incorporated Taxes was horrific. System was a hybrid restaurant / retail solution but not specific to either. If you are a British business this may work I don't know, but for a US retailer this system is a problem. And no attempt to fix by the software writers. I would Not recommend this product.

DC
AvatarImg

Diane C.

Food & Beverages, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Epos Now logo

Epos Now

Owner and operator

Reviewed 9 months ago

HORRIBLE POS, CUSTOMER SERVICE HORRIBLE. Going live in two weeks about how horrible

Pros

Nothing, worst system ever used. its awful, no one to come and show you how to use - I would have never installed.

Cons

Everything sucks Everything sucks Everything sucks Everything sucks

KB
AvatarImg

Kalawna B.

Consumer Goods, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Epos Now logo

Epos Now

Epos is Getting there.

Reviewed 3 months ago

I'm critical about their POS but after transferring to a more suitable POS for my type of business I returned to Epos as they have far superior customer service and the system is easier to use.

Pros

The Cost is superior, they have 24/7 support, once they have finished with their programming I'd have to say it will be fantastic.

Cons

The scanner and the lack of apple compatibility.

Vendor response

Hello Kalawna, Thank you for sharing your feedback with us! We're absolutely thrilled to hear that you received a fantastic service from us. Knowing that our customers love our service brings us so much joy! Your kind words will definitely be shared with the entire team. If you ever have more to share or need assistance, feel free to reach out. Thanks once again, Epos Now

DK
AvatarImg

Daryl K.

Electrical/Electronic Manufacturing, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Epos Now logo

Epos Now

One of the best SAAS point of sale systems I've seen!

Reviewed 7 years ago

Overall i rate this the best fair priced POS system available with good support.

Pros

- Great front office (terminal) - Own backoffice module, so you can review sales, edit settings etc, manage inventory - Smooth for full touchscreen devices. Software only or full hardware bundle available - Connected to your system from everywhere. Even on your smartphone. - Easy handeling of functions, they also have a guide me assistant to get started if you are a novice. - Apps store to expand your system by your own needs

Cons

- Have to enter items manually. They do have a import module you can buy as a subscription. Can get expensive if you add all those subs in total. this should have been included in the system, at least a simple import feature. - The app store needs to be open to third party developers

BO
AvatarImg

Barbara O.

Restaurants, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Epos Now logo

Epos Now

Thiago is the BESTand GREATEST PERSON …

Reviewed 7 years ago
Pros

Thiago is the BESTand GREATEST PERSON ON EARTH, he has programed our POS equipments where we are able to open our business tomorrow and tonight I can sleep peacefully. Thank You for the use of the POS equipment. MAHALO and ALOHA (THANK YOU) kIMO (oKIS iNC)aol.c

Cons

Had a shipping issue due to being in Hawaii but was resolved rather quickly by the support team and UPS.

LU
AvatarImg

Lisa U.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Epos Now logo

Epos Now

Love the software - both front end and back end

Reviewed 6 years ago

Would recommend that if your looking for a POS system you look at this software

Pros

Both front end and back end of this software works well, ease of use and the ability to customize is what I like most

Cons

customer service is lacking and that is not good in my book I had to call and e-mail many times and never felt that I received the correct support

DQ
AvatarImg

Danielle Q.

Restaurants, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Epos Now logo

Epos Now

Very user-friendly and mobile too

Reviewed 6 years ago

I was simply looking for a POS system to replace a very outdated one. This worked.

Pros

It has a mobile app. It was easy to sign up for and use. Its layout is super user friendly, and getting reports is a breeze!

Cons

It tends to be a little glitchy still, and I haven't used much of their hardware. THe mobile app gave me a lot of trouble for the trial before purchasing, so if you wanted to try before buying, that might be an issue.

Vendor response

Hello Danielle, Thank you for taking the time to leave such a positive and informative review of your experience with the Epos Now mobile app. I am delighted to hear that you have enjoyed using our set up process and in-depth reporting features. I will be sure to pass on your reports of glitching to our technical team to look into as we hope to provide a seamless experience to all mobile, tablet and hardware users alike. Please do not hesitate to contact our friendly support team if ever you experience any issues. Kind Regards, Naiomi

PS
AvatarImg

Piyush S.

Consumer Goods, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Epos Now logo

Epos Now

By far the worst company I dealt with nomorals/ unethical selling

Reviewed 2 years ago

EPOS NOW is by no doubt the worst company I have ever dealt with Worse POS/ No support/ unethical selling/ hidden terms in contract/ hidden charges/ worst customer bombarding EPOS NOW unethically sold their P400 counter top terminal to me. I was rushed to make the payment for the proforma as the sales rep said the black.friday deal will be out if I don't sign up today. I never asked for Merchat services,...

Pros

I did not like anything in particular nothing special, same as any other POS service in terms of system.

Cons

No support Dishonest people who do not careToo slow

SA
AvatarImg

Sonam A.

Retail, 501-1,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Epos Now logo

Epos Now

Value for money

Reviewed 6 years ago
Pros

It has very good features in comparison with other pos systems. It is very easy to use and simple operate.

Cons

Need to improve customer support. Processing time can be improved so that it would take just fraction of seconds in processing.

Vendor response

Hello Sonam, Thank you for rating us so highly. I am very glad to hear that you are making the most of the features that Epos Now has to offer. Our user friendly interface is easy to navigate and I am pleased to hear that you have found it simple to use. In regards to customer support, I am sorry to hear that your experience has been less than perfect. We welcome any feedback to help us improve so please do contact us directly should you have any suggestions. Kind Regards, Naiomi

AvatarImg
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kwandile Mabutho K.

Accounting, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Epos Now logo

Epos Now

Epos Now review

Reviewed 7 months ago

Its a great experience in coordination and setting work

Pros

It assists in making for a great tool to use when it comes to payment processing and dealing with retail POS

Cons

When doing inventory for you're business i recommend you use another program while using EPOS

KM
AvatarImg

Kei M.

Restaurants, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Epos Now logo

Epos Now

You get what you pay for

Reviewed 6 years ago
Pros

Software is only a month, hardware is a big screen...so you might want to go with an Ipad POS depending on your store

Cons

Implementation manager does not really seem to understand my business and what my needs are. My place is in CA and they are in FL so it is very hard to schedule time for training. The other costs are outrageous. Bulk Import is not free and cost ... for an app...just bulk import. They charged me... Outrageous. Looks like they make money off of these little things and not software. The sales guy really failed to say that. Well of course he wouldn't if I didn't ask...

JF
AvatarImg

Jessica F.

Retail, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Epos Now logo

Epos Now

Brushcreek Falls RV Resort

Reviewed 7 years ago
Pros

The customer support has been very very helpful with setting up our new pos. He has made the process very easy for us.

Cons

No cons were added to this review

FB
AvatarImg

Frank B.

Wholesale, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Epos Now logo

Epos Now

Bait and Switch

Reviewed 3 years ago

Awful

Pros

Nothing They are an awful excuse for a company

Cons

The product is fine. The company is a scam. They are a pos company and there main goal is to sell you credit card processing. Do not buy this product

AM
AvatarImg

Andrew M.

Retail, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Epos Now logo

Epos Now

Very aggressive sales team and after that hell break lose.....Support over stretched and not supportive

Reviewed 7 years ago

The big mouth(sales) does not match the digestive(Support) system. The business seems to have high turnover because you will be dealing with different people all the time and always get the message "So so is no longer here" and you seem to be dealing with different people all the time. The sales advised me it will be good for use even places outside UK. My system has been down for three weeks and have...

Pros

Cloud based and access to real time information on what is happening on the ground. Could access information anyway. The potential to improve other basic utilities on a POS is there

Cons

Hidden costs which become real after purchase. Comes in bits and pieces. Low price comes at a cost. Simple things like uploading information become chargeable through direct debit up.

FI
AvatarImg

Faizan I.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Epos Now logo

Epos Now

Customer support representative

Reviewed 7 years ago
Pros

spoke to Customer support representative. He was absolutely fantastic at resolving the problem. He this this extremely fluently and with great care and patience A credit to a great POS provider.

Cons

Was unable to print receipt at the beginning of my call, thought it be a simple set up, but was able to set it up with help of support.

JC
AvatarImg

Jo C.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Epos Now logo

Epos Now

Awesome - excellent service from sales, to installation, to training.

Reviewed 6 years ago

We are extremely happy with our purchase overall. The solution is leagues beyond our previous POS software and the cost to switched worked out to be less that the cost to upgrade.

Pros

It is a very intuitive software. The step by step guide in the back end made the set up easy and tech support was very quick to respond and address any issues that arose. The look and feel of the system is also very modern both from the front till to the back end reporting. Another plus was that the software and hardware came as a package deal and it was the most cost effective option for our organization.

Cons

Setting up invoicing for customers on account is not particularly user friendly, but part of the problem is that we have a unique set up in that we sell services as well as retail products.

AT
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Andrew T.

Retail, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Epos Now

Software update broke my til

Reviewed 2 years ago

Horrible, especially their customer service when trying to get any help or a call back. Right now they wont even let me speak with the cancellation department or a supervisor. I literally have to go to my bank to do a stop payment.

Pros

Not much except their price but i guess i got what u paid for.

Cons

After 2 years my pos til got an update and stopped working. It's been 7 weeks now and ive called 14 times. 8 times they tried to remotely fix it then never call me back.

RD
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Ronald D.

Entertainment, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Epos Now

Perfect option for my Business

Reviewed 5 years ago

I use Epos Now for my POS, employee clock in/out and inventory management (small portion). The easy customization makes its very intuitive for employees to learn and start using right away.

Pros

This software did not over burden me with things I did not need. Customization made it a good fit for my business, plus its very easy to use.

Cons

A few of the functions are not so easy to find, but customer support was able to help.

C&
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Chris & Mark D.

Retail, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Epos Now

Epos Now review

Reviewed 7 years ago

was called and informed that changes can be made to the system in due time due to the hard work of the software team.

Pros

Great service, very helpful from purchase to setup and everyday use. Being in the medical field, it's somewhat complicated to find a POS that will allow our business to look clean. Would recommend this product to every busy.

Cons

My only negative is that the miscellaneous products does not have a set cost price that I can attach it to. If it did I would be able to give a better report for the margins for products that aren't sold as frequently.

MM
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Mary M.

Hospitality, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Epos Now

Product Review

Reviewed 5 years ago

Prior to Epos Now, we had unstable software which was not user friendly for our employees. We now can provide fast and efficient training to our employees and know we can easily troubleshoot any issues that arise.

Pros

This software has provided us with a stable POS system to manage our on-site stores, including our inventory management, which has increased sales. Also, the technical staff has been very helpful answering questions in a timely manner.

Cons

Can't even think of anything at this time!

SM
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Sherry M.

Retail, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Rain POS

Calico Cupboard

Reviewed 4 years ago
Pros

I was using another online web service when I heard about Rain (Like Sew). I like what they were offering and the price was great compared to what I was paying. We signed up in 2013/14 and have not regretted it for a minute. I love being able to see what inventory we have, what our customers are buying, being to look back and tell a customer what a fabric was that they purchased.

Cons

There are always features and issues that could be improved upon but right now I'm happy with what we have.

Vendor response

Thank you so much Sherry for your response! We appreciate your feedback!

BC
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Barbara C.

Retail, self-employed

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Rain POS

Rain software

Reviewed 4 years ago

Now I don't have to physically go and check on inventory, the report tells me what needs to be ordered.

Pros

I love the ease of using it, the reports help out so much. Looking up customers history is a breeze.

Cons

I had trouble with my labels in the printing mode. I use a different size of label than they have on file. Not able to pick my own expatriation date on coupons or add new coupons.

Vendor response

Thank you so much Barbara for your response! We appreciate your feedback!

PM
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Patricia M.

Arts and Crafts, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Rain POS

Like Sew Software

Reviewed 5 years ago

In the beginning support was good and they really seem to care about helping your business grow. Now they want to add stuff that I don't need and keep raising the price

Pros

I originally like the fact that the POS interacted with the suppliers . Made it easy to load inventory into the system. Now they are raising the cost so much it really does not pay for itself.

Cons

The cost is high for a same business to use.

Vendor response

Thank you so much Patricia for your response! We appreciate your feedback!

MH
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Molly H.

Textiles, self-employed

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Rain POS

Rain/LikeSew vs GoDaddy

Reviewed 3 years ago

I am glad I took the plunge, put in the work, with the help of friends, and moved the shop over to Rain/LikeSew this past summer. It was worth the hard work and effort. I can now offer my customers specials and appreciation programs, keep up with inventory and manage files more efficiently.

Pros

LikeSew is more precise at managing my inventory and handling the day-to-day business of running my fabric store than GoDaddy ever was. I now know exactly how much inventory I have on hand and it's value and what categories it falls into.

Cons

There could be some improvements in the email marketing program and the inventory receipt areas.

Vendor response

Thank you Molly for your response! We appreciate your partnership!

DM
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Dagmar M.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Rain POS

Rain POS / Like Sew Website Review

Reviewed 4 years ago

I really benefit from the synced inventory. Overall, my experience with the POS and customer service has been positive.

Pros

It manages the inventory in real time between store and online purchases. Now that I have learned how to manage the website, it is easy to frequently change the home page, add new inventory and create promotions. The inventory catalog is a major time saver.

Cons

There are some surprising disconnects: although a customer is set up with 10% discount, the discount will only apply automatically when purchasing in the store. Somehow the store customer and the (same) web customer are not connected. Lack of integration with shipping companies. Cumbersome uploads to QuickBooks.

Vendor response

Thank you so much Dagmar for your response! We appreciate your feedback!

JN
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Janice N.

Retail, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Rain POS

Since the initial set up very good.

Reviewed 6 years ago

We just finished entering all of our stock so now it should make my life easier, the book work is done, customer base takes care of itself.

Pros

The multiple features from entering a person once. I love how everything meshes with the other parts when it comes to inventory and people. Makes my life so much easier.

Cons

I was not really happy with my start up experience, the first person would say to watch this video, watch that video, I'm more of a hands on, show me once and I've got it, kind of person.

Vendor response

Thank you so much Janice for your response! We appreciate your feedback!

RC
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Rochelle C.

Retail, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Rain POS

Disappointing POS

Reviewed 3 months ago

The beginning experience was great, but now we are running into problems and there is really minimal help. This system has a very high monthly fee, and I really don’t feel like it’s worth it.

Pros

We really like that it is a cloud based POS.

Cons

You don’t really need to call support in the beginning because you are new and learning the system but once you get setup and start noticing glitches you cannot get a hold of anyone. They also do not have support evenings and weekends.

Vendor response

Hi Rochelle, Thank you so much for your review. Although it is tough reading, this is how we can get better as a company! This review helped in a revamp of our customer support and we hope that your experience has been better. Please if not let me know if it has not! Thank you again!

PM
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Pam M.

Arts and Crafts, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Rain POS

Excellent value for Service

Reviewed 3 years ago

Overall, my experience has been quite positive. In fact I have recommended them to other local business owners. The serves has enhanced my business. My clients give rave reviews on my website!

Pros

The platform Rain provides is user friendly for a Non-tech person as myself. It was fairly straight forward to populate and personalize my website to fit the needs of my business and clients. Customer service has always been responsive and helpful to resolve any difficulties promptly. The value for the cost is excellent.

Cons

Least favorite is the recent difficulties sending a newsletter. My longtime email address was now blocked from sending. I had to purchase a business email and the integration was rather difficult. Without the help of my husband a professional IT person, I could not have completed the changes myself.

Vendor response

Thank you so much Pam for your response! We appreciate your feedback!

MM
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Michelle M.

Retail, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Rain POS

Lost 100% of Business

Reviewed 3 years ago

Not worth your time to let these people take your money for no return.

Pros

The price was acceptable to begin the process. The functionality of the website/software was good.

Cons

Zero support. Everyone I spoke to put off the issues and claimed that I needed to do x..y..& z. We seriously lost 100% of our business since switching to Rain. We have now had to go back to Amazon after making zero sales on the new Rain website.

Vendor response

Thank you Michelle for your response! This helps us to become better and know where our gaps are. Thank you again and we hope to continue to better ourselves as a whole!

SY
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Shawn Y.

Retail, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Rain POS

Happy, but I need just a bit more

Reviewed 6 years ago

Happy, just keep the costs down. Remember we are not selling iPhones or over-priced clothes. The wholesale cost of fabric is inching up there with shipping.I have to sell a lot of fabric just to cover my costs to you.

Pros

Easy to use for the most part, I can talk to an actual person on the phone and they don't have a made up English name.

Cons

I need to put Categories on sale without the whole site on sale or going to each individual item in that category like I have to do now. I want to upload my own pretty newsletter and not have it get distorted. Using the newsletter feature on the site is boring.

Vendor response

Thank you so much Shawn for your response! We appreciate your feedback!

sb
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skye b.

Arts and Crafts, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Rain POS

Hands down the worst customer service

Reviewed 7 years ago

My last conversation with them included telling me that they have far too many customers to be able to look into every single error and that the only way they would look into an error is if I can replicate it for them. Let me repeat that: Only if their customer, generally non-I.T. trained people, can figure out what went wrong in their faulty system AND replicate it for them, will they take the time to see if I.T. errors need to be fixed. He literally told me that Rep is innocent until proven guilty. Customer service at its finest. Let that sink in.

Pros

No pros were added to this review

Cons

As an advanced user of similar products, things as simple as field mapping is beyond their capabilities. For example, the receipts our customer's receive don't even break out the shipping and taxes, even though there are fields for it. Instead, they just see zeros. If this is too much for them to handle, imagine what else is. We've been waiting for them to fix that for close to a year now.

Vendor response

Thank you so much Skye for your response! We appreciate your feedback!

DP
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Daniel P.

Sporting Goods, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Rain POS

Pinewski's Ski & Board Shop

Reviewed 7 years ago

We have been with rain for several years now and have been very happy with the ease of use of our POS system. The professional handling of all our questions and needs, and their customer service, has been second to none. We are continually learning as Rain continues to improve the functionality of their program. We would rate Rain as a top notch program.

Pros

simple to use, but yet has the ability to fulfill all our POS needs.

Cons

the inability to make corrections to mistakes without contacting Rain i.e. reversing voids, having voided sales show up on my daily sales reports, and the customer history shot;ld show open sales and or on account sales as a different color or as an open sale rather than completed sale.

Vendor response

Thank you so much Daniel for your response! We appreciate your feedback!

KS
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Kim S.

Retail, 1-10 employees

Used daily for 2+ years

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