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Rain POS

All-In-One Retail POS | Sell Online & In Store Seamlessly

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Rain POS Pricing, Features, Reviews and Alternatives

Rain POS product overview

What is Rain POS?

Rain is a cloud-based point of sale (POS) system designed to help retailers sell seamlessly across in-store and online sales channels.

Key benefits of using Rain POS

Increase sales by automatically adding your in-store inventory to your website.

Save time on data entry with integrated vendor catalogs complete with product images.

Win more sales with automated marketing tools designed to reach customers with the right products at the right time.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base

Training options

Live Online
Documentation
Webinars
Videos

Rain POS features

Functionality

4.1

/5

120

Total features

64

8 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Order Management
Alerts/Notifications
SEO Management
Search/Filter
Website Management
Cataloging/Categorization

Functionality contenders

Rain POS users reviews

Overall Rating

4.3

/5

120

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.75/10
Rating distribution

5

4

3

2

1

74

26

10

2

8

Pros
Their support has continued long after the initial onboarding and I feel very confident in their ability to help us whenever we hit a roadblock and need help.

ML

Max L.

In the beginning support was good and they really seem to care about helping your business grow. Now they want to add stuff that I don't need and keep raising the price.

PM

Patricia M.

First line support staff is very helpful and relatively easy to reach. Sales staff makes lots of lofty promises that are slow to be fulfilled.

DE

Daniel E.

Cons
Website build out is horribly confusing and NOTHING follows traditional HTML processes. This was the same problem with Lightspeed's eCom platform - hard to work with and no sense of workflow.

RN

Roger N.

Unable to add shipping charges to individual items that are bulky.

RM

Rebecca M.

At times the system has quirks that are an annoyance to the user and is a low priority fix for developers.

NC

NATE C.

Overall rating contenders

Overall Rating

very good company to work with

Reviewed 10 months ago

Transcript

Carolyn I.: Hi, my name is Carolyn. I'm the president of a music school. I'd like to give Rain POS a...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent for Music Stores!

Reviewed a year ago

Overall we have been extremely pleased with our choice to switch to Rain in 2018 for our point of sale and website. The product is incredibly user friendly, can be used on any device (not tied to a license on one desktop machine like other systems) and support is great. One area other shops have asked us about is QuickBooks exports. We don't use that much, but other stores seem to be very reliant...

Pros

We've had a great experience thus far using the Rain point of sale program. The initial training was extremely in depth and helped us grasp all of the features before implementation. We love the product integration with Reverb.com and the fact that our inventory remains cohesive across online and in-store platforms. Online & phone support is quick & helpful. Rain has also been very helpful designing and updating our website, which is tied into the point of sale. They are constantly improving, updating and listening to customer suggestions to make their product even better.

Cons

One feature that is extremely helpful in our industry (music store) but missing from Rain, is a Maintenance Agreement/Service Contract module. We were disappointed it was not available when we switched to Rain, since we used that feature daily with AIMsi. We have found some halfway workarounds in Rain, but would like a more robust integrated module. Ideal features would be: MA identifier on serialized instruments in Work Orders module, ability to auto-send renewal emails to customers when their annual MA is expiring, MA batch operations for large inventories of instruments (many of the schools we service have 200-400 instruments that we maintain on MA's annually).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great System for Small Business

Reviewed 7 months ago

By going to a cloud based system I am able to keep inventory updated when I am at a trade show or selling product online. The integration with Notions Marketing is a time savor. I no longer have to manually add price, description or photos. Everyone comes over when I place my order with Notions. The ability to download data to excel, make changes then upload it back to Rain is simple and makes mass updates seamless.

Pros

As a small business it is difficult to manage technology without an IT Department. I wanted to take my business online and struggled to find a solution that was affordable, easy to use and had good customer support. RAIN not only met my goals but exceeded them. Their customer support is what sets them ahead of their competition.

Cons

There are a couple of features I wish they would improve on. The most important to me are Customer Rewards. It doesn't allow online orders to use their rewards and the accrued reward is a dollar amount they can spend when I need it to be a % off.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great POS, Horrible customer service support.

Reviewed 2 months ago
Pros

Easy to use and has great functionality. Could have a little bit more functionality than it has to make it great. However they need more people to fix bugs and enact on others suggestions to develop the product further. Customer Support is a joke!

Cons

Customer Support is a joke! I contacted support about a glitch. I told them to call me because I broke my wrist and easier to explain than typing it out. They refused to call me as if their time was more valuable in R&D than fixing bugs. I cant type with a broken wrist. All this is one fingered.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Don't do it!

Reviewed 2 months ago

Not ready for prime time. Too many unresolved issues. They have a bug reporting system with no follow up? RAIN is also incredibly lacking in support for multi-store operations. I could tell them what, and how to fix, many of the problems, but it seems they don't really want to know. I think they want to sit back and collect processing fees and don't really care about the actual efficiency or user experience of the product. I have 40 years of experience designing and supporting POS systems and databases and other retail software in actual retail environments. No system is perfect for every business, but flexibility and responsiveness is paramount. I asked them to call me me sometime if they'd like some tips from an actual retail professional. I doubt I will hear from them.

Pros

Cloud based. No software to support or maintain.

Cons

Lack of support and woeful capabilities for multi-store operations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product

Reviewed 3 months ago

Inventory management

Pros

Built in videos and the ability to view both of my stores inventory

Cons

I’d love if it worked with Comment Sold and Ship Station

Rain POS FAQs and common questions

Q. Who are the typical users of Rain POS?

Rain POS has the following typical customers:
Freelancers, Mid Size Business, Small Business


Q. What languages does Rain POS support?

Rain POS supports the following languages:
English


Q. Does Rain POS offer an API?

No, Rain POS does not have an API available.


Q. What other apps does Rain POS integrate with?

Rain POS integrates with the following applications:
Avalara, TaxJar, ShipStation


Q. What level of support does Rain POS offer?

Rain POS offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base

Common Rain POS comparisons

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Shopify POS logo
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Rain POSvsVend

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