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Epos Now vs Shopify POS Comparison

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Overview

Category Leaders

Epos Now is a leading global cloud-based point-of-sale and payment system that specializes in helping US retail and hospitality...

Category Leaders

Built for retail, Shopify POS is a point of sales system that brings your sales, inventory, customers and more together across...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

349

One-time payment

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

89

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.3

410

5

4

3

2

1

183

38

37

20

132

  • Value for money
  • Ease of use
  • Features
  • Customer support
57%
would recommend this app

4.6

150

5

4

3

2

1

105

37

6

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Great customer support, very easy to use brilliant for accountancy and amazing software.
After being held to one time only only for this call price and grand promises of excellent customer service.
I made the decision to purchase this software because it looked user-friendly and the support team sounded great. It was also in top 10 for retail software in UK.

Pros

What's great about Shopify is that it is constantly improving and the costs remain the same. I'm sure that any issues I have now will only get smaller or fully solved.
Shopify has been great as a shopper because it helps me have all of my information in one place.
Also the way that the hands held card reader is shaped is very nice. The software itself integrates smoothly with my Shopify store, and it runs perfectly.

Cons

Probably the worst over customer experience I have had across any industry. And this is not after one bad experience, this is spanning 3+ years.
Insistence that the problem was Xero for over a week was frustrating until eventually a functioning link was established to the API (not a Xero problem). Then the problems really started.
I have tried since December to get this account paused and stop being charged. I've been promised every single week since the first charge that they would "pause," and refund the charges.

Cons

Inability to set up a variable-priced item. To do this, the item must be rung in as a "Quick Sale", so there is no identification of sold products or inventory tracking.
If I had to complain it would be that there are some things you can't customize that you might be able to with one of the self hosted carts such as magento, woocommerce, or even magento 2.
The customer support is abysmal. Shopify screwed up the tax rates.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features106
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Bar Tab Management
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Clock In/Out
  • Consignment Management
  • Contact Management
  • Contactless NFC
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Reports
  • Data Security
  • Data Synchronization
  • Debit/Credit Card Processing
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Bars/Clubs
  • For Food Trucks
  • For Jewelry Stores
  • For Liquor Stores
  • For Restaurants
  • For Retail
  • For iPad Devices
  • Forecasting
  • Gift Card Management
  • In-Person Payments
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Kitchen/Menu Management
  • Kitting
  • Label Printing
  • Layaway Management
  • Loyalty Program
  • Merchandise Management
  • Mobile Access
  • Mobile Card Reader
  • Mobile Device Management
  • Mobile Payments
  • Multi-Channel Management
  • Multi-Location
  • Multi-Store
  • Multiple Payment Options
  • Offline Access
  • Online Ordering
  • Online Payments
  • Onsite Printing
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • PCI Compliance
  • POS Integration
  • Payment Processing
  • Payment Processing Services Integration
  • Performance Metrics
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Product Catalog
  • Product Identification
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Remote Access/Control
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Sales History
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Separate Checks
  • Shopping Cart
  • Split Checks
  • Stock Management
  • Supplier Management
  • Table Management
  • Tagging
  • Third-Party Integrations
  • Timeout
  • Tips Management
  • Touch Screen
  • Transaction History
  • Transaction Monitoring
  • Two-Factor Authentication
  • User Management
  • Website Management
  • eCommerce Management
  • Total features64
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Bar Tab Management
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Clock In/Out
  • Consignment Management
  • Contact Management
  • Contactless NFC
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Reports
  • Data Security
  • Data Synchronization
  • Debit/Credit Card Processing
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Bars/Clubs
  • For Food Trucks
  • For Jewelry Stores
  • For Liquor Stores
  • For Restaurants
  • For Retail
  • For iPad Devices
  • Forecasting
  • Gift Card Management
  • In-Person Payments
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Kitchen/Menu Management
  • Kitting
  • Label Printing
  • Layaway Management
  • Loyalty Program
  • Merchandise Management
  • Mobile Access
  • Mobile Card Reader
  • Mobile Device Management
  • Mobile Payments
  • Multi-Channel Management
  • Multi-Location
  • Multi-Store
  • Multiple Payment Options
  • Offline Access
  • Online Ordering
  • Online Payments
  • Onsite Printing
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • PCI Compliance
  • POS Integration
  • Payment Processing
  • Payment Processing Services Integration
  • Performance Metrics
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Product Catalog
  • Product Identification
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Remote Access/Control
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Sales History
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Separate Checks
  • Shopping Cart
  • Split Checks
  • Stock Management
  • Supplier Management
  • Table Management
  • Tagging
  • Third-Party Integrations
  • Timeout
  • Tips Management
  • Touch Screen
  • Transaction History
  • Transaction Monitoring
  • Two-Factor Authentication
  • User Management
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations45
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations74
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

BB
AvatarImg

Binod B.

Food & Beverages, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Epos Now logo

Epos Now

Worse POS system i have ever used and also i did a complain but no response.

Reviewed 2 years ago

One of worst pos system i have ever used and also customer service is so bad. They never reply you back ,they don't take your issuee and keep charging you.

Pros

I didn't like at all, so hard to use and also customer service is very bad.

Cons

I didn't like any thing in this pos system

DJ
AvatarImg

Daryl J.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Epos Now logo

Epos Now

Don't get used to it working

Reviewed 2 years ago

Wish I did not chance POS providers

Pros

Pretty easy time set up and get working, good apps to make experie tailored

Cons

But every update creates a new problem. System start off decent speed but it does not last. When you call and after waiting an hour on hold they 'trouble shoot' for 95min before they say sorry buisness hours are closed where you are. You need to call back tomorrow and wait for another person.

AvatarImg

Verified reviewer

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Epos Now logo

Epos Now

Epos Now not great

Reviewed 5 years ago
Pros

We mostly like the look of the pos screen and ease of use of the pos. We also like that it has a time clock feature.

Cons

I don't like that everything costs extra. I think you should be able to do bulk transfers without paying extra for it. I'd also like to see a loyalty program as part of the system.

Vendor response

Hello Reviewer. Thank you for taking the time to leave us a review and provide feedback regarding our system, I'm sorry to hear you would be unlikely to recommend us. Engaging with our customers allows us to continually enhance our product and the feedback you have given will be collated and reviewed within our product development. If you would like to provide any additional feedback please email customer-engagement@eposnow.com. Kind Regards James

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Denise Z.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Epos Now logo

Epos Now

Works for our store!

Reviewed 5 years ago

Overall, the flexibility and customization is the best feature and the reason we stay. In addition, Epos is always updating and improving! Very helpful customer service group!

Pros

Flexibility and customization of the software.

Cons

Integrations - We have a few integrations - Shopify, Mail Chimp (which was discontinued), Postal options, etc. The integration we're least pleased with is Shopify. Everything is an add on which makes it hard for small startups.

JW
AvatarImg

Jeananne W.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Epos Now logo

Epos Now

POS system suitable for small retail outlets only

Reviewed 2 years ago

Still waiting to resolve outstanding payment issues

Pros

POSTouch screen , POS customer display. If it had of worked the intergrated eftpos

Cons

Unfortunately EPOSnow is not at all suitable for medium to large retail businesses. There are many basic functions it is not capable of doing and those that it is capable of doing mostly require you to download and pay for additional apps. We where not able to do something as basic as print off a customer invoice on A4. It does not recognise duplicate barcodes. The eftpos system that was sold with the product does not work through our store due to its inability to accept the "basic card". Salesman's knowledge of the product was very limited, they are the experts and I feel it should have been up to them to ensure this product meet all of my business model requirements. Very disappointed and have now returned to the old POS system

JH
AvatarImg

Jay H.

Sports, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Epos Now logo

Epos Now

Affordable and Functional

Reviewed 3 months ago

Been a functional system for my Golf Simulator business with great processing fee rates and the customer service has been very good. My business is a seasonal business from November - March and they were able to suspend my monthly fees when I'm not in business (very accommodating to my business needs!).

Pros

Payment processing fees were the best I came across when looking for a pos system.

Cons

Being a European company, some of the lingo is different than the USA.

Vendor response

Hello Jay Thank you for sharing your feedback with us! We're absolutely thrilled to hear that you received a fantastic service from us. Knowing that our customers love our service brings us so much joy! Your kind words will definitely be shared with the entire team. If you ever have more to share or need assistance, feel free to reach out. Thanks once again, Epos Now

DC
AvatarImg

Diane C.

Food & Beverages, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Epos Now logo

Epos Now

Owner and operator

Reviewed 9 months ago

HORRIBLE POS, CUSTOMER SERVICE HORRIBLE. Going live in two weeks about how horrible

Pros

Nothing, worst system ever used. its awful, no one to come and show you how to use - I would have never installed.

Cons

Everything sucks Everything sucks Everything sucks Everything sucks

MJ
AvatarImg

Max J.

Furniture, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Epos Now logo

Epos Now

Find Something Else

Reviewed 7 years ago

Spend the money and buy Quickbooks POS or something specific to your industry

Pros

Liked the screen layouts and way system 'held' custom orders. Liked the customer support team even though None of our requests were met or resolved

Cons

The way the system incorporated Taxes was horrific. System was a hybrid restaurant / retail solution but not specific to either. If you are a British business this may work I don't know, but for a US retailer this system is a problem. And no attempt to fix by the software writers. I would Not recommend this product.

DK
AvatarImg

Daryl K.

Electrical/Electronic Manufacturing, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Epos Now logo

Epos Now

One of the best SAAS point of sale systems I've seen!

Reviewed 7 years ago

Overall i rate this the best fair priced POS system available with good support.

Pros

- Great front office (terminal) - Own backoffice module, so you can review sales, edit settings etc, manage inventory - Smooth for full touchscreen devices. Software only or full hardware bundle available - Connected to your system from everywhere. Even on your smartphone. - Easy handeling of functions, they also have a guide me assistant to get started if you are a novice. - Apps store to expand your system by your own needs

Cons

- Have to enter items manually. They do have a import module you can buy as a subscription. Can get expensive if you add all those subs in total. this should have been included in the system, at least a simple import feature. - The app store needs to be open to third party developers

KB
AvatarImg

Kalawna B.

Consumer Goods, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Epos Now logo

Epos Now

Epos is Getting there.

Reviewed 3 months ago

I'm critical about their POS but after transferring to a more suitable POS for my type of business I returned to Epos as they have far superior customer service and the system is easier to use.

Pros

The Cost is superior, they have 24/7 support, once they have finished with their programming I'd have to say it will be fantastic.

Cons

The scanner and the lack of apple compatibility.

Vendor response

Hello Kalawna, Thank you for sharing your feedback with us! We're absolutely thrilled to hear that you received a fantastic service from us. Knowing that our customers love our service brings us so much joy! Your kind words will definitely be shared with the entire team. If you ever have more to share or need assistance, feel free to reach out. Thanks once again, Epos Now

LU
AvatarImg

Lisa U.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Epos Now logo

Epos Now

Love the software - both front end and back end

Reviewed 6 years ago

Would recommend that if your looking for a POS system you look at this software

Pros

Both front end and back end of this software works well, ease of use and the ability to customize is what I like most

Cons

customer service is lacking and that is not good in my book I had to call and e-mail many times and never felt that I received the correct support

BO
AvatarImg

Barbara O.

Restaurants, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Epos Now logo

Epos Now

Thiago is the BESTand GREATEST PERSON …

Reviewed 7 years ago
Pros

Thiago is the BESTand GREATEST PERSON ON EARTH, he has programed our POS equipments where we are able to open our business tomorrow and tonight I can sleep peacefully. Thank You for the use of the POS equipment. MAHALO and ALOHA (THANK YOU) kIMO (oKIS iNC)aol.c

Cons

Had a shipping issue due to being in Hawaii but was resolved rather quickly by the support team and UPS.

DQ
AvatarImg

Danielle Q.

Restaurants, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Epos Now logo

Epos Now

Very user-friendly and mobile too

Reviewed 6 years ago

I was simply looking for a POS system to replace a very outdated one. This worked.

Pros

It has a mobile app. It was easy to sign up for and use. Its layout is super user friendly, and getting reports is a breeze!

Cons

It tends to be a little glitchy still, and I haven't used much of their hardware. THe mobile app gave me a lot of trouble for the trial before purchasing, so if you wanted to try before buying, that might be an issue.

Vendor response

Hello Danielle, Thank you for taking the time to leave such a positive and informative review of your experience with the Epos Now mobile app. I am delighted to hear that you have enjoyed using our set up process and in-depth reporting features. I will be sure to pass on your reports of glitching to our technical team to look into as we hope to provide a seamless experience to all mobile, tablet and hardware users alike. Please do not hesitate to contact our friendly support team if ever you experience any issues. Kind Regards, Naiomi

PS
AvatarImg

Piyush S.

Consumer Goods, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Epos Now logo

Epos Now

By far the worst company I dealt with nomorals/ unethical selling

Reviewed 2 years ago

EPOS NOW is by no doubt the worst company I have ever dealt with Worse POS/ No support/ unethical selling/ hidden terms in contract/ hidden charges/ worst customer bombarding EPOS NOW unethically sold their P400 counter top terminal to me. I was rushed to make the payment for the proforma as the sales rep said the black.friday deal will be out if I don't sign up today. I never asked for Merchat services,...

Pros

I did not like anything in particular nothing special, same as any other POS service in terms of system.

Cons

No support Dishonest people who do not careToo slow

SA
AvatarImg

Sonam A.

Retail, 501-1,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Epos Now logo

Epos Now

Value for money

Reviewed 6 years ago
Pros

It has very good features in comparison with other pos systems. It is very easy to use and simple operate.

Cons

Need to improve customer support. Processing time can be improved so that it would take just fraction of seconds in processing.

Vendor response

Hello Sonam, Thank you for rating us so highly. I am very glad to hear that you are making the most of the features that Epos Now has to offer. Our user friendly interface is easy to navigate and I am pleased to hear that you have found it simple to use. In regards to customer support, I am sorry to hear that your experience has been less than perfect. We welcome any feedback to help us improve so please do contact us directly should you have any suggestions. Kind Regards, Naiomi

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kwandile Mabutho K.

Accounting, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Epos Now logo

Epos Now

Epos Now review

Reviewed 7 months ago

Its a great experience in coordination and setting work

Pros

It assists in making for a great tool to use when it comes to payment processing and dealing with retail POS

Cons

When doing inventory for you're business i recommend you use another program while using EPOS

KM
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Kei M.

Restaurants, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Epos Now logo

Epos Now

You get what you pay for

Reviewed 6 years ago
Pros

Software is only a month, hardware is a big screen...so you might want to go with an Ipad POS depending on your store

Cons

Implementation manager does not really seem to understand my business and what my needs are. My place is in CA and they are in FL so it is very hard to schedule time for training. The other costs are outrageous. Bulk Import is not free and cost ... for an app...just bulk import. They charged me... Outrageous. Looks like they make money off of these little things and not software. The sales guy really failed to say that. Well of course he wouldn't if I didn't ask...

JF
AvatarImg

Jessica F.

Retail, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Epos Now logo

Epos Now

Brushcreek Falls RV Resort

Reviewed 7 years ago
Pros

The customer support has been very very helpful with setting up our new pos. He has made the process very easy for us.

Cons

No cons were added to this review

FB
AvatarImg

Frank B.

Wholesale, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Epos Now logo

Epos Now

Bait and Switch

Reviewed 3 years ago

Awful

Pros

Nothing They are an awful excuse for a company

Cons

The product is fine. The company is a scam. They are a pos company and there main goal is to sell you credit card processing. Do not buy this product

AM
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Andrew M.

Retail, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Epos Now logo

Epos Now

Very aggressive sales team and after that hell break lose.....Support over stretched and not supportive

Reviewed 7 years ago

The big mouth(sales) does not match the digestive(Support) system. The business seems to have high turnover because you will be dealing with different people all the time and always get the message "So so is no longer here" and you seem to be dealing with different people all the time. The sales advised me it will be good for use even places outside UK. My system has been down for three weeks and have...

Pros

Cloud based and access to real time information on what is happening on the ground. Could access information anyway. The potential to improve other basic utilities on a POS is there

Cons

Hidden costs which become real after purchase. Comes in bits and pieces. Low price comes at a cost. Simple things like uploading information become chargeable through direct debit up.

FI
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Faizan I.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Epos Now logo

Epos Now

Customer support representative

Reviewed 7 years ago
Pros

spoke to Customer support representative. He was absolutely fantastic at resolving the problem. He this this extremely fluently and with great care and patience A credit to a great POS provider.

Cons

Was unable to print receipt at the beginning of my call, thought it be a simple set up, but was able to set it up with help of support.

JC
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Jo C.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Epos Now

Awesome - excellent service from sales, to installation, to training.

Reviewed 6 years ago

We are extremely happy with our purchase overall. The solution is leagues beyond our previous POS software and the cost to switched worked out to be less that the cost to upgrade.

Pros

It is a very intuitive software. The step by step guide in the back end made the set up easy and tech support was very quick to respond and address any issues that arose. The look and feel of the system is also very modern both from the front till to the back end reporting. Another plus was that the software and hardware came as a package deal and it was the most cost effective option for our organization.

Cons

Setting up invoicing for customers on account is not particularly user friendly, but part of the problem is that we have a unique set up in that we sell services as well as retail products.

RD
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Ronald D.

Entertainment, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Epos Now

Perfect option for my Business

Reviewed 5 years ago

I use Epos Now for my POS, employee clock in/out and inventory management (small portion). The easy customization makes its very intuitive for employees to learn and start using right away.

Pros

This software did not over burden me with things I did not need. Customization made it a good fit for my business, plus its very easy to use.

Cons

A few of the functions are not so easy to find, but customer support was able to help.

AT
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Andrew T.

Retail, 11-50 employees

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Epos Now

Software update broke my til

Reviewed 2 years ago

Horrible, especially their customer service when trying to get any help or a call back. Right now they wont even let me speak with the cancellation department or a supervisor. I literally have to go to my bank to do a stop payment.

Pros

Not much except their price but i guess i got what u paid for.

Cons

After 2 years my pos til got an update and stopped working. It's been 7 weeks now and ive called 14 times. 8 times they tried to remotely fix it then never call me back.

C&
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Chris & Mark D.

Retail, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Epos Now

Epos Now review

Reviewed 7 years ago

was called and informed that changes can be made to the system in due time due to the hard work of the software team.

Pros

Great service, very helpful from purchase to setup and everyday use. Being in the medical field, it's somewhat complicated to find a POS that will allow our business to look clean. Would recommend this product to every busy.

Cons

My only negative is that the miscellaneous products does not have a set cost price that I can attach it to. If it did I would be able to give a better report for the margins for products that aren't sold as frequently.

MB
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Megan B.

Apparel & Fashion, 1-10 employees

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shopify POS

Highly recommend

Reviewed 3 years ago

Overall, I would refer any in person sellers to this software.

Pros

I love this software because it is so easy to deploy and operate. Also the way that the hands held card reader is shaped is very nice. The software itself integrates smoothly with my Shopify store, and it runs perfectly.

Cons

There is not anything I would change about this software as of right now. It works great and integrates well.

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Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Shopify POS

Best Way to Become an Online Seller

Reviewed 5 years ago

We have been selling our products online and making a good revenue thanks to Shopify for a smooth way of creating your online store.

Pros

Now selling your product on the E-commerce site has just got better with Shopify, I can upload my products and make it available to buyers with the help of this software.

Cons

I think this software is great you just need to make sure you keep upgrading it on time as and when they have a new update.

HT
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Heather T.

Food Production, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shopify POS

Shopify POS in a food business

Reviewed 2 years ago

Shopify POS is a vital part of our business. We have now built 3 websites using Shopify and integrated POS with them all. Our operation is now far more streamlined through different methods of sale and we can target different customer groups a lot easier.

Pros

How easy it is to manage inventory and how well it works with my online store.

Cons

The cost is a little more expensive than what’s out there so I wish electronic payments were a little cheaper

MM
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Marius M.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shopify POS

Best way to start ecommerce website

Reviewed 6 months ago

Very satisfied and not looking to change. What's great about Shopify is that it is constantly improving and the costs remain the same. I'm sure that any issues I have now will only get smaller or fully solved.

Pros

I never had experience in running an ecommerce shop, so it was scary at first. But once I started setting up shopify, each step was so easy that I quickly became confident in running my store. Also, it is extremely cheap for the functionality you get.

Cons

Certain areas lack functionality e.g. website design is very limited. Also, returns management is not good enough for us to use effectively, hence we had to use a different service for that.

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Janine G.

Retail, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shopify POS

I Am Most Impressed With Shopify

Reviewed a year ago

I’m very happy with them and have convinced my friend to sign up. She is happy with it too

Pros

I love the ease of use and learning didn’t take too much time. I use it to cash out my customers and inventory management as well as website maintenance.

Cons

The price. The additional apps can be confusing. I wish they had better apps for social media posts. They did but the social companies pulled the apps as far as I know. I can’t afford paid ads all the time and the posts directly from my products across all socials were so helpful. Now I can only post in Facebook.

MU
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Maile U.

Consumer Goods, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Shopify POS

Mostly good

Reviewed 3 years ago

Despite the minor flaws, I still use Shopify POS because it is the easiest POS solution for my business. The pricing is fine as well.

Pros

The Shopify POS is linked to my product list, which makes it easy to select which product(s) shoppers are buying.

Cons

It was hard to set a temporary sales tax. I live in Oregon where we don't have a sales tax, but sometimes travel to other states for conventions or shows. While at the show I need a way to set a location-based temporary sales tax and at the same time allow my online customers to check out without any sales tax. That was surprisingly hard to do last time I used Shopify POS. It's possible the problem has been fixed by now... I haven't used it since before the pandemic started.