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FareHarbor vs Bókun Comparison

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Overview

Category Leaders

FareHarbor provides industry-leading online ticketing and booking solutions for tours, activities, attractions, and events....

Bokun is a cloud-based booking management solution which enables small to large travel & tourism businesses manage reservations,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

0.01

One-time payment

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

1.1K

5

4

3

2

1

931

140

21

4

14

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.7

369

5

4

3

2

1

302

49

9

4

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Probably the best thing about Fareharbor is the absolutely fantastic support. When you need to do or change something, all you need to do is ask and the support team will have it done very quickly.
They care deeply about our success as a business and we feel the love and support from their staff as we grow our business and partnership with their company.
So far I really appreciate the help offered by those assigned to help set up our company w/a new reservation system that we hope will be much more user friendly for both us and our customers.

Pros

Once you are familiar with Bokun it's a superb tool and the support team is awesome, always just a few minutes away to help you solve your issues.
When Bokun launched, I loved the product. It was affordable, solid and easy to implement into my website.
I actually liked the options, the system and the way of managing it. It is recommended because it is useful, easy to use and priceless.

Cons

Also the fact there were so many small mistakes when buiding it, (we've had to ask to fix the same mistake more than one time because one thing got solved but created another problem).
The obvious one complaint is that FH charges customers who make a booking online (on my website for example) a 6% fee, totally seperate and additional to any tax, which adds up.
I thought it was overreaching to think that after submitting my information that I would be up and running in a week. I was gladly proven wrong.

Cons

But when I was faced with a weak checkout UX for our customers and with a bad support, I searched for other solutions.
At the time I was using it, customer support was the worst part of it.
Many hasitate knowing that this is not a privately heald software but viator being behind it but I personally can't see why this is something that bad.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total features67
  • API
  • Access Controls/Permissions
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Automated Scheduling
  • Barcode/Ticket Scanning
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Central Reservation System
  • Channel Management
  • Client Management
  • Communication Management
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Data Management
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Discount Management
  • Document Management
  • Electronic Payments
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • GDS/OTA Integration
  • Group Reservations
  • Group Scheduling
  • Inventory Management
  • Invoice Management
  • Itinerary Creation
  • Mobile Access
  • Mobile Ticketing
  • Multi-Currency
  • Multi-Day Booking
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Ticketing
  • Package Creation
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Promotions Management
  • Quotes/Estimates
  • Rate Management
  • Real-Time Reporting
  • Real-Time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Reserved Seating
  • Resource Management
  • Room Booking
  • SMS Messaging
  • Sales Reports
  • Search/Filter
  • Seating Map
  • Social Media Integration
  • Supplier Management
  • Third Party Booking
  • Third-Party Integrations
  • Ticket Reservations
  • User Management
  • Vendor Management
  • Waiver Management
  • Website Integration
  • Website Management
  • Total features45
  • API
  • Access Controls/Permissions
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Automated Scheduling
  • Barcode/Ticket Scanning
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Central Reservation System
  • Channel Management
  • Client Management
  • Communication Management
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Data Management
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Discount Management
  • Document Management
  • Electronic Payments
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • GDS/OTA Integration
  • Group Reservations
  • Group Scheduling
  • Inventory Management
  • Invoice Management
  • Itinerary Creation
  • Mobile Access
  • Mobile Ticketing
  • Multi-Currency
  • Multi-Day Booking
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Ticketing
  • Package Creation
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Promotions Management
  • Quotes/Estimates
  • Rate Management
  • Real-Time Reporting
  • Real-Time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Reserved Seating
  • Resource Management
  • Room Booking
  • SMS Messaging
  • Sales Reports
  • Search/Filter
  • Seating Map
  • Social Media Integration
  • Supplier Management
  • Third Party Booking
  • Third-Party Integrations
  • Ticket Reservations
  • User Management
  • Vendor Management
  • Waiver Management
  • Website Integration
  • Website Management

Integrations

  • Total integrations19
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations3
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite