FreshLime Pricing, Features, Reviews & Comparison of Alternatives

FreshLime

Customer retention data platform

3.33/5 (3 reviews)

FreshLime overview

What is FreshLime?

FreshLime is a cloud-based customer retention platform designed to grow local businesses by increasing client retention. The solution provides users with a 360-degree view of their customers, and enables targeted interactions including personalized email, text messaging, and social media posts.

With FreshLime, businesses can unify all of their customer data in a single platform. Data can be integrated from multiple sources, and captured in real time to power personalized customer experiences. Customers are automatically segmented based on their previous interactions, demographics, purchase history, lifetime value, feedback, and other variables. Targeted communications can be sent out to different customer segments, with automated and scheduled messaging.

FreshLime includes reputation monitoring tools for managing online customer feedback and reviews. Review requests can be sent out to any device, and users can monitor all incoming reviews from a single dashboard with automatic notifications for any feedback requiring urgent attention. Businesses can also manage their local listings across 70 search networks, including Google, Yahoo, Yelp and Facebook, with real-time automatic sync of any updates.
www.freshlime.com

Pricing

Starting from
$150/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
FreshLime screenshot: FreshLime sends automated targeted messages to customersA Brief Overview Of Our Customer Data Platform | FreshLimeFreshLime screenshot: FreshLime's analytics provide insight into customer retention

FreshLime user reviews

Excellent
1

Very good
0
Average
1

Poor
1

Terrible
0
Value for money
Features
Ease of use
Customer support
  2.0
  3.0
  3.3
  3.0
Chase Easley

Great!

Used daily for less than 6 months
Reviewed 2018-02-22
Review Source: Capterra

I think that sometimes the user interface could be a bit easier to begin to learn at least in my opinion

Pros
I think that this platform has enabled myself to gain significant traction in getting better at my job

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Lorraine Petrie

Hefty cost, and non- essential

Used monthly for 1-2 years
Reviewed 2020-08-02
Review Source: Capterra

Customer service was good and attentive. Request platform was aesthetically pleasing. The products just were not worth the money for us.

Pros
Great way to send review requests and build online reputation

Cons
Cost was very high, platform was not user friendly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Ted Kawczynski

Slow service, chat bot and lost leads

Used daily for 6-12 months
Reviewed 2020-08-21
Review Source: Capterra

Poor

Pros
Initial service was good. Their chat bot questions were not well written and they were slow to respond to requests. Later we started losing leads because their system did not send the leads properly.

Cons
Lost leads through their system breakdowns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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FreshLime pricing

Starting from
$150/month
Pricing options
Subscription
View Pricing Plans

Contact FreshLime for pricing information.

FreshLime features

Automatic Notifications
Contact Management
Customer Database
Real Time Data
Reporting & Statistics

API (448 other apps)
Activity Dashboard (289 other apps)
Activity Tracking (200 other apps)
Calendar Management (208 other apps)
Custom Fields (165 other apps)
Customizable Branding (251 other apps)
Customizable Reporting (188 other apps)
Customizable Templates (210 other apps)
Data Import/Export (225 other apps)
Electronic Payments (169 other apps)
Email Integration (222 other apps)
Reminders (210 other apps)
Social Media Integration (200 other apps)
Surveys & Feedback (183 other apps)
Third Party Integration (295 other apps)

Videos and tutorials

Additional information for FreshLime

Key features of FreshLime

  • Analytics
  • Analytics/ROI Tracking
  • Churn Management
  • Customer Activity Tracking
  • Customer Review Platform
  • Customer Service History
  • Drip Campaigns
  • Marketing Automation
  • Quotes / Estimates
  • Recurring Appointments
  • Response Management
  • Review Monitoring
  • Scheduling
  • Service History Tracking
  • Social Marketing
  • Social Media Monitoring
View All Features