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Marsello vs Kangaroo Comparison (2026)

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Marsello

Kangaroo

Overview

Marsello's marketing and customer loyalty tools help you run marketing campaigns that drive sales consistently. Enable automated email and SMS campaigns that reach customers at the right time, or craft detailed customer segments and send targeted email campaigns that drive engagement.

Kangaroo is a digital loyalty platform with automated marketing technology to engage customers, increase sales, drive traffic and reduce churn. Loyalty features include: advanced promotional engine, auto-campaigns: emails, SMS, push; custom white-label app, reporting, social media referrals & more.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.3

104

Value for money

Ease of use

Features

Customer support

72%

would recommend this app

4.9

262

229

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

Pros

“The reason we chose marsello is for the intergrations to lightspeed epos and woo, but looks like we'll be dropping lightspeed and marsello now.”

Mark P.

Director

“I've written this as a way to hopefully get this issue resolved as I have had nothing from marsello other than "we're looking in to it" emails every time i get in touch.”

Mark P.

Director

“Marsello then saw all the old orders as new orders as they had been assigned new ID's within woo.”

Mark P.

Director

Pros

“We liked the flexibility to customise points, rewards, and customer tiers, and the dashboard is simple to use for tracking customer activity.”

Nour E.

Owner manager

“We just started using Kangaroo and I love that it automatically applies points to customers accounts and does not rely on our sales people to manually enter them.”

Jenny M.

Owner

“There are other small things that could be improved as well, such as (1) adding the option to clear customer points after a certain timeframe, e.g. a year after they acquired said points, (2) showing US zip codes in customer addresses, and (3) the ability to re-order active offers.”

Erin G.

Marketing Specialist

Cons

“this DUPLICATED every order on Marsello DOUBLING peoples loyalty rewards in an instant and potentially costing me thousand of pounds.”

Mark P.

Director

“Customer Service and program does not import customer info well and has a sync issue with Lightspeed Retail.”

Leroy R.

Owner

“After multiple attempts at emails with customer support they don't understand implications I face with setup.”

Leroy R.

Owner

Cons

“Sometimes the syncing between in-store and online customers is slow, which can create duplicate accounts or delays in points showing up.”

Nour E.

Owner manager

“Not being able to adjust or change tiers without starting the customers back to 0.I wish it was easier to make changes without it effecting the customers points.”

Rudy G.

owner

“Additionally, sometimes, when logging into our account through Kangaroo, we have to wait for a second, reload the site, and log in again for it to pull up.”

Donna H.

Owner