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Marsello Pricing, Features, Reviews and Alternatives

Marsello product overview

Price starts from

$

49

/momonth
Per User

What is Marsello?

The only marketing solution that works in-store and online, Marsello offers smart retail marketing that sells. Grow your business with loyalty & reward programs, perfectly timed email and SMS automations, customizable campaign templates, marketing lists, feedback surveys, and reporting so you can track what works and what doesn’t.

Key benefits of using Marsello

  • Seamlessly integrates with your eCommerce and POS
  • Increase retention with loyalty & rewards programs
  • Reach customers at the right time with perfectly timed automations
  • Drive sales with on-brand campaigns
  • Grow your marketing list and get them shopping
  • Measure customer satisfaction
  • Track and learn what’s working best
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    FAQs/Forum
    24/7 (Live rep)
    Knowledge Base

    Training options

    Webinars
    Live Online
    In Person
    Documentation

    Marsello pricing information

    Value for money

    4.3

    /5

    83

    Price starts from

    $

    49

    /momonth
    Per User

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Marsello features

    Functionality

    4.2

    /5

    83
    Total Features28 6 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Activity Dashboard
    Mobile Access
    CRM
    Campaign Management
    Segmentation
    Multi-Channel Marketing

    Functionality contenders

    Marsello users reviews

    Overall rating

    4.4

    /5

    83

    Positive reviews

    87%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.61/10
    Rating distribution

    5

    4

    3

    2

    1

    50

    22

    8

    1

    2

    Pros
    We are looking forward to contacting our customers with specific deals that will appeal to them. The over the phone customer support from Goody has been really great, very friendly (& tolerant.

    SB

    Sheryll B.

    Good, relatively easy to learn. Good instructions and very helpful customer service from Goody which makes the overall experience fantastic.

    KL

    Kathy-Lee M.

    Ties in quite well with out software which is always good. Staff at Goody are happy to help with any issues which is great.

    KL

    Kathy-Lee M.

    Cons
    Way too confusing for users, don't really even know what it is about. Just a bunch of bad screens that don't tell you anything.

    MG

    Michael G.

    We have a very poor joining rate at our establishment. We have trained staff over and over again.

    TB

    TJ B.

    Maybe and editing function when i make a mistake with peoples email addresses.

    AK

    Aimee K.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    A Simple, flexible CRM system for Point of Sale

    Reviewed 3 years ago

    Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'. Love goody.

    Pros

    We liked that our loyalty scheme was able to go fully digital.

    Cons

    Of course it could always be cheaper, but the price as it stands is completely reasonable for the product.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.

    Reviewed 4 years ago

    Hopefully more customers passing through the store

    Pros

    Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.

    Cons

    Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.

    Vendor response

    Hi Shannay, thanks so much for your response. We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10! Kind regards, Rory Moss, Marketing Manager

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Goody review 2019

    Reviewed 3 years ago

    Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.

    Pros

    Relatively easy for customers to navigate in store on the tablet

    Cons

    Not as easy on the app for smart phones - not even I use the phone app

    Vendor response

    Hi Shannay, We're deeply sorry you haven't had the most positive experience with our support services. We immediately arranged for a support contact to touch base and address any concerns you had. Regarding the app, it's in use by over 100k people, so we feel it's a fairly important part to sign up and point balance reminders. Thanks for the review, and we'll be making sure you have the necessary support services you need, as clearly based on the review, there are things we can improve. Appreciate the feedback. Kind regards, Rory Moss General Manager

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Consistent

    Reviewed 4 years ago
    Pros

    That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card

    Cons

    Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve

    Vendor response

    Hi Jusmena, Firstly, thanks so much for your review! We really appreciate this. Looking at your account you currently operate the check-in model. If you¿d like to start incentivising customers for dollars spent, we can totally do this! We do have a number of POS integrations, but it depends on what you currently operate. We also have a check-in version which should work on your POS device, pending your PC is above windows XP. Unfortunately, we don¿t do on-site visits any more, as the system has become very simple to operate. It¿s much easier to call you at a time that suits if you prefer? Yet again, thanks for taking the time to review us, and do let us know if you like to whitelabel (customise) your apps or investigate POS options. Kind regards, Rory Moss Marketing Manager

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    An all-in-one loyalty card in app form and on your Smartphone!

    Reviewed 4 years ago

    Working at a cafe, I help customers to sign up and teach them how to use the app so they can start earning points and earn freebies. I tell them of it's other uses and familiar places I have seen Goody Card stations being used.

    Pros

    Free Goodies! From cafes to hairdressers, pharmacies and more this app acts as a loyalty card to returning customers at all sorts of stores nationwide. Gone are the days of holding on to dozens of stamp cards or coupons - having the QR code card and/or app on your phone allows free rewards just from reoccuring visits to stores.

    Cons

    With the app being free and easy to use and getting rewards at literally no cost to me there is nothing wrong with Goody. However I can see how some are skeptical to getting it - "Oh I don't have the time to get this app and do my initial sign up" or "it's one more thing to keep track of" - To me, once you sign up, that's it, there's nothing else to think about or information to put in. A mere scan of the code upon each visit to your favourite places can add up to get you free goodies.

    Marsello FAQs and common questions

    Marsello has the following pricing plans:
    Starting from: $49.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Marsello has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Marsello supports the following languages:
    English


    No, Marsello does not have an API available.


    Marsello integrates with the following applications:
    Cin7, Lightspeed POS, Shopify POS, Vend, BigCommerce, Shopify


    Marsello offers the following support options:
    Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base

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