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Marsello

4.4
(101)

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Customer loyalty software that works in-store and online.

(3)

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Marsello Pricing, Features, Reviews and Alternatives

Marsello FAQs

Q. What type of pricing plans does Marsello offer?

Marsello has the following pricing plans:
Starting from: $125.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Marsello?

Marsello has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Marsello support?

Marsello supports the following languages:
English


Q. Does Marsello offer an API?

No, Marsello does not have an API available.


Q. What other apps does Marsello integrate with?

Marsello integrates with the following applications:
Shopify Plus, Cin7 Omni, Lightspeed, Shopify POS, Klaviyo, Ecwid, TikTok, Vend, Heartland Retail, Mailchimp, Instagram, Lightspeed Retail, BigCommerce, Shopify


Q. What level of support does Marsello offer?

Marsello offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base

Marsello product overview

Price starts from

125

/user

Per month

What is Marsello?

Your loyalty program, the way you want it. Marsello helps growing brands launch a world-class loyalty and rewards program that works seamlessly in-store and online.

Key benefits of using Marsello

  • Launch an omnichannel loyalty program
  • Increase customer retention with customizable rewards
  • Integrate your Ecommerce and POS apps for a seamless experience
  • Sell more to loyal customers, in-store and online
  • Know your customer, no matter how they shop
  • Analyze your results with detailed reporting and analytics







  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    FAQs/Forum
    24/7 (Live rep)
    Knowledge Base

    Training options

    Webinars
    Live Online
    In Person
    Documentation

    Not sure about Marsello? Compare it with a popular alternative

    Starting from

    125

    /user

    Per month

    Free plan
    Free trial
    Pricing range

    Starting from

    59

    Per month

    Flat Rate

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    Marsello pricing information

    Value for money

    4.3

    /5

    101

    Starting from

    125

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Marsello features

    Functionality

    4.1

    /5

    101

    Total features

    51

    6 categories

    Most valued features by users

    Reporting/Analytics
    Activity Dashboard
    Reporting & Statistics
    Data Import/Export
    Mobile Access
    Customizable Branding
    Customizable Templates
    Email Marketing

    Marsello users reviews

    Overall Rating

    4.4

    /5

    101

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.5/10
    Rating distribution

    5

    4

    3

    2

    1

    62

    24

    11

    1

    3

    Pros
    We are looking forward to contacting our customers with specific deals that will appeal to them. The over the phone customer support from Goody has been really great, very friendly (& tolerant.
    Good, relatively easy to learn. Good instructions and very helpful customer service from Goody which makes the overall experience fantastic.
    Ties in quite well with out software which is always good. Staff at Goody are happy to help with any issues which is great.
    Cons
    Way too confusing for users, don't really even know what it is about. Just a bunch of bad screens that don't tell you anything.
    We have a very poor joining rate at our establishment. We have trained staff over and over again.
    Maybe and editing function when i make a mistake with peoples email addresses.
    LY
    AvatarImg

    Liz Y.

    Health, Wellness and Fitness, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Hassle-free loyalty card

    Reviewed 6 years ago

    Goody card takes care of all my loyalty card customers and is recognizable to people

    Pros

    Easy to use for the customer, lots of functionality for the retailer

    Cons

    I don't have time to use all of the great functions and ideas that it comes with

    Vendor response

    Thanks Liz! You've been an avid user and we're glad you've been with us since the start. Thanks for the positive review! Kind regards, Rory Moss Marketing Manager

    BH
    AvatarImg

    Brenda H.

    Retail, 1-10 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    New users

    Reviewed 5 years ago

    I think a small printed brochure about Goody and outlining benefits of completing registration and installing the app etc would be good. We don't always have time to talk it through completely with customers if there are others waiting to make a purchase. We are new to Goody and it is a learning exercise for staff and customers. Hopefully the ease of operation for both will improve in time.

    Pros

    It was easy to get up and running with [SENSITIVE CONTENT HIDDEN] talking me through the process. It is proving good to have a loyalty program that ties in with other small businesses in our town.

    Cons

    My staff are not finding it particularly easy sometimes, especially when customers have not registered online themselves and don't carry their card which makes it time consuming at POS. It would be good if the problems with xtra email addresses could be sorted. It is a nuisance having to remember to click between POS and Goody windows but as we get used to it hopefully this will come routine.

    Vendor response

    Thanks for your feedback Brenda, this will be shared directly with our product team. Unfortunately, xtra.co.nz issues persist across all New Zealand businesses, and we've tried our best to ensure deliver ability to this email provider. We will keep working with them on this, but the issue does exist for all xtra users and email providers here in NZ. Thanks for your feedback and let us know if we can do anything else to help. Kind regards, Rory Moss Marketing Manager

    BH
    AvatarImg

    Brendon H.

    Pharmaceuticals, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

    Share this review:

    Beware, service support is zero

    Reviewed a year ago

    Very very poor

    Pros

    This use to be an excellent product, but now it fails constantly, annoys customers and does nothing to enhance our business.Beware the lack of support

    Cons

    Support is pathetic, the product does no longer work

    AS
    AvatarImg

    Angie S.

    Hospitality, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Goody

    Reviewed 6 years ago

    Mediocre. Easy for the customer, not user friendly for me

    Pros

    All in one, multi location, easy for customer

    Cons

    Hard to make special offers / one off opportunities for our customers. Ask for support via chat or email, get no reply

    Vendor response

    Thanks for your honest review Angie. I can appreciate where you're coming from and agree we can do more to make our software more user friendly. We'll be making significant changes over the next 12 months to work on this. I've notified our support team to get in touch, should you wish to attend any free software training. Yet again, thanks for your review and we've taken your feedback on board. Kind regards, Rory Moss Marketing Manager

    MR
    AvatarImg

    Musiyyib R.

    Marketing and Advertising, 1-10 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    A powerful all-purpose marketing tool

    Reviewed 2 years ago

    It could use more functionality for things like embedded Forms and login forms because it is a little clumsy for users.

    Pros

    It took me quite a while to figure out where everything was when I first started using this program. only because of the sheer number of possibilities they provide, like loyalty awards, email marketing, points, and more. All of these elements are used by me to enhance all of my marketing strategies. Without a doubt, the function and program I've used the most recently.

    Cons

    I'm still attempting to understand all the alternatives that this organization provides. However, I did encounter a few snags when researching this issue. I would like to target specific clients with a collection of emails or locations, but I am unable to do so. Additionally, I'd want to customize my email by choosing the size of the headline logo or GIFs.

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