Goody Pricing, Features, Reviews & Comparison of Alternatives

Goody

Customer Loyalty, Marketing and CRM solution

4.43/5 (75 reviews)

Goody overview

What is Goody?

Goody is a customer loyalty and automated marketing solution with which SMBs and large enterprises use to create customized loyalty programs, communicate with customers and track business performance. With Goody, customers can accumulate points on purchases and then redeem the points for rewards. Since Goody is available to download as a native app on iOS and Android, customers can scan and collect points quickly and easily.

Goody supports social campaigns, allowing customers to receive loyalty points in exchange for a ‘Like’ on a user business Facebook page. Goody’s social campaigns aim to improve the online business profile and encourage customers to return again. Further to social promotion, Goody enables users to engage with customers through customized email marketing campaigns. Goody provides users with the tools to create and send emails based on collected data, thereby avoiding sending one generic email to all customers. Business users can inform customers about sales, send special offers to their best customers and invite customers back who have not visited for a while.

The Goody mobile app includes benefits for both business user and customer. Every user can create a mobile-friendly profile page to highlight information such as business opening hours, phone number, website, social media links and available rewards. The Goody mobile app ensures user profiles are easily accessible and searchable to customers.
Moreover, since Goody collects customer data, users also gain valuable insight into their business performance. With Goody, business users can learn about their customer base and how they engage with the loyalty program as well as determine why customers return to their business. As a result, Goody provides users with actionable information to help customize ongoing business and marketing plans.
www.goodycard.co.nz

Pricing

Starting from
$79/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
Goody screenshot: Tablet app, that connects to your POSGoody Overview VideoGoody screenshot: Software and tablet apps Goody screenshot: Scanner, connected to Goody Loyalty SoftwareGoody screenshot: Tablet app for POS sign upGoody screenshot: Cards used for scanning

Goody user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.2
  4.4
  4.4
Che Comrie

A Simple, flexible CRM system for Point of Sale

Used daily for 1-2 years
Reviewed 2018-10-10
Review Source: Capterra

Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'. Love goody.

Pros
We liked that our loyalty scheme was able to go fully digital.

Cons
Of course it could always be cheaper, but the price as it stands is completely reasonable for the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shannay Henning

Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.

Used daily for 2+ years
Reviewed 2018-05-09
Review Source: Capterra

Hopefully more customers passing through the store

Pros
Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.

Cons
Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.

Response from Goodycard


Hi Shannay, thanks so much for your response.

We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10!

Kind regards,

Rory Moss,
Marketing Manager

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Shannay Henning

Goody review 2019

Used daily for 2+ years
Reviewed 2019-03-12
Review Source: Capterra

Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.

Pros
Relatively easy for customers to navigate in store on the tablet

Cons
Not as easy on the app for smart phones - not even I use the phone app

Response from Goodycard


Hi Shannay,

We're deeply sorry you haven't had the most positive experience with our support services. We immediately arranged for a support contact to touch base and address any concerns you had.

Regarding the app, it's in use by over 100k people, so we feel it's a fairly important part to sign up and point balance reminders.

Thanks for the review, and we'll be making sure you have the necessary support services you need, as clearly based on the review, there are things we can improve.

Appreciate the feedback.

Kind regards,

Rory Moss
General Manager

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Jusmena Kumar

Consistent

Used daily for 1-2 years
Reviewed 2018-05-09
Review Source: Capterra

Pros
That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card

Cons
Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve

Response from Goodycard


Hi Jusmena,
Firstly, thanks so much for your review! We really appreciate this.
Looking at your account you currently operate the check-in model. If you¿d like to start incentivising customers for dollars spent, we can totally do this! We do have a number of POS integrations, but it depends on what you currently operate.
We also have a check-in version which should work on your POS device, pending your PC is above windows XP.
Unfortunately, we don¿t do on-site visits any more, as the system has become very simple to operate. It¿s much easier to call you at a time that suits if you prefer?
Yet again, thanks for taking the time to review us, and do let us know if you like to whitelabel (customise) your apps or investigate POS options.
Kind regards,
Rory Moss
Marketing Manager

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Laurie Ruttersmith

An all-in-one loyalty card in app form and on your Smartphone!

Used daily for 6-12 months
Reviewed 2018-02-02
Review Source: Capterra

Working at a cafe, I help customers to sign up and teach them how to use the app so they can start earning points and earn freebies. I tell them of it's other uses and familiar places I have seen Goody Card stations being used.

Pros
Free Goodies! From cafes to hairdressers, pharmacies and more this app acts as a loyalty card to returning customers at all sorts of stores nationwide. Gone are the days of holding on to dozens of stamp cards or coupons - having the QR code card and/or app on your phone allows free rewards just from reoccuring visits to stores.

Cons
With the app being free and easy to use and getting rewards at literally no cost to me there is nothing wrong with Goody. However I can see how some are skeptical to getting it - "Oh I don't have the time to get this app and do my initial sign up" or "it's one more thing to keep track of" - To me, once you sign up, that's it, there's nothing else to think about or information to put in. A mere scan of the code upon each visit to your favourite places can add up to get you free goodies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Goody pricing

Starting from
$79/month
Pricing options
Subscription
Free trial
View Pricing Plans

Goody pricing starts from $79 per month, billed annually.

Goody features

Activity Dashboard
Activity Tracking
Reporting & Statistics

API (452 other apps)
Automatic Notifications (239 other apps)
Calendar Management (210 other apps)
Contact Management (169 other apps)
Custom Fields (165 other apps)
Customer Database (202 other apps)
Customizable Branding (253 other apps)
Customizable Reporting (188 other apps)
Customizable Templates (212 other apps)
Data Import/Export (228 other apps)
Electronic Payments (173 other apps)
Email Integration (224 other apps)
Real Time Data (157 other apps)
Reminders (210 other apps)
Social Media Integration (202 other apps)
Surveys & Feedback (183 other apps)
Third Party Integration (301 other apps)

Videos and tutorials

Additional information for Goody

Key features of Goody

  • Activity management
  • Activity tracking
  • Barcode scanning
  • Business analysis
  • Campaign planning
  • Member portal
  • Communication management
  • Custom development
  • Customer accounts
  • Customer analysis
  • Mobile integration
  • Multi-channel communication
  • Multi-location
  • Promotions management
  • Customer returns
  • Search functionality
  • Tracking features
  • Activity dashboard
  • Customer loyalty program
  • Social network marketing
  • Multi-channel marketing
  • Social advertising
  • Activity monitoring
  • Personalized profiles
  • Email invitations
  • Reporting & statistics
  • Rewards management
  • Customer activity reporting
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Benefits

Goody employs tap and scan technology, enabling customers to use QR codes in order to earn and accumulate loyalty points easily, all managed with easy-to-use cloud software.
Goody is available as a native mobile app on iOS and Android, giving users the platform to improve their online profile and make their business information more readily and quickly accessible to Goody customers.
Users can automate and customize email marketing campaigns, ensuring simple, direct and personal engagement with customers.
Goody tracks and collects customer data, providing users with valuable insight and actionable information from which to customize and plan their ongoing business and marketing strategies.
Goody supports social marketing campaigns, allowing users to enhance their online presence by offering customers rewards for liking a Goody business Facebook page.