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Marsello vs Owner.com Comparison (2026)

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Marsello

Owner.com

Overview

Marsello's marketing and customer loyalty tools help you run marketing campaigns that drive sales consistently. Enable automated email and SMS campaigns that reach customers at the right time, or craft detailed customer segments and send targeted email campaigns that drive engagement.

Owner is a platform that helps restaurant owners manage their online presence and drive direct online sales.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

249

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.3

104

Value for money

Ease of use

Features

Customer support

72%

would recommend this app

4.6

119

100

Value for money

Ease of use

Features

Customer support

86%

would recommend this app

Pros

“The reason we chose marsello is for the intergrations to lightspeed epos and woo, but looks like we'll be dropping lightspeed and marsello now.”

Mark P.

Director

“I've written this as a way to hopefully get this issue resolved as I have had nothing from marsello other than "we're looking in to it" emails every time i get in touch.”

Mark P.

Director

“Marsello then saw all the old orders as new orders as they had been assigned new ID's within woo.”

Mark P.

Director

Pros

“Customization options for certain workflows and reporting could be restrictive, and some advanced features required support involvement rather than being fully self‑service. While the platform is very intuitive, those limitations may be noticeable for users looking for deeper control or scalability as their business grows.”

Radha S.

Legal Assistant

“How fast and efficient the Onboarding team moved through the process of putting us on the map such as building our website and adding photos and videos and keeping the lines of communication open.”

Rosana B.

General Manager

“I appreciated how seamlessly it combined direct online ordering, customer data, and marketing tools into one streamlined system, reducing reliance on third‑party delivery apps. While the platform is easy to use and effective for its core purpose, some features felt less flexible for more complex or highly customized needs.”

Radha S.

Legal Assistant

Cons

“this DUPLICATED every order on Marsello DOUBLING peoples loyalty rewards in an instant and potentially costing me thousand of pounds.”

Mark P.

Director

“Customer Service and program does not import customer info well and has a sync issue with Lightspeed Retail.”

Leroy R.

Owner

“After multiple attempts at emails with customer support they don't understand implications I face with setup.”

Leroy R.

Owner

Cons

“I felt that I wasted my time trying to contact what was actually the "sales" team instead of reaching directly to Support. But to add on, I believe this was a glitch in the system but worth mentioning: The first few delivery orders we had, were assigned to Uber drivers and Dashers and that was not what we had agreed on.”

Rosana B.

General Manager

“There are also a couple of limitations in setting up custom text and email marketing campaigns within their platform, such as inability to segment your user base and inability to send yourself test emails and texts before blasting.”

Sami H.

Chief Strategy and Operations Officer

“After receiving some orders with discounts amounting to over 30% of the order I ended up disabling all the automated programs that had been enabled (by DEFAULT) for my business. If I wanted to lose 30% or more of my gross, I could have gone with the competition!”

Jim B.

Owner manager