App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Trustpilot Logo

Trustpilot

4.5
(1.1K)

Write a review

Customer review management platform for online businesses

(36)

Trustpilot Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Swell logo
4.6
(341)

Cloud-based customer experience management platform

Features

Total

Swell logo
Trustpilot logo

32

72

42

features in common

32

features in common

Swell logo

Swell user ratings

Functionality

4.5
(341)

Top features

  • Multi-Channel Communication

    5.0

  • Customizable Templates

    5.0

  • Activity Dashboard

    5.0

Trustpilot logo

Trustpilot user ratings

Functionality

4.4
(1.1K)

Top features

  • Reminders

    5.0

  • Real Time Monitoring

    5.0

  • Monitoring

    5.0

Pricing

Value for money

Swell logo
4.5

0.3

Trustpilot logo
4.2

What users say about Swell's value for money

It’s very helpful in getting reviews for people I know that have had excellent experiences with our installations. Simply asking or hoping doesn’t go very far.
Ease of use and immediate results. Customer support is very helpful and want you to succeed.
Birdeye logo
4.7
(633)

#1 most trusted reputation and customer experience platform

Features

Total

Birdeye logo
Trustpilot logo

38

137

42

features in common

38

features in common

Birdeye logo

Birdeye user ratings

Functionality

4.6
(633)

Top features

  • Support Ticket Management

    5.0

  • Proactive Chat

    5.0

  • Payment Processing

    5.0

Trustpilot logo

Trustpilot user ratings

Functionality

4.4
(1.1K)

Top features

  • Reminders

    5.0

  • Real Time Monitoring

    5.0

  • Monitoring

    5.0

Pricing

Value for money

Birdeye logo
4.5

0.3

Trustpilot logo
4.2

What users say about Birdeye's value for money

I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Podium logo
4.3
(492)

Review management, reputation software, webchat, payments

Features

Total

Podium logo
Trustpilot logo

30

73

42

features in common

30

features in common

Podium logo

Podium user ratings

Functionality

4.3
(492)

Top features

  • Payment Processing

    5.0

  • Live Chat

    5.0

  • Email Management

    5.0

Trustpilot logo

Trustpilot user ratings

Functionality

4.4
(1.1K)

Top features

  • Reminders

    5.0

  • Real Time Monitoring

    5.0

  • Monitoring

    5.0

Pricing

Value for money

Podium logo
3.9

0.3

Trustpilot logo
4.2

What users say about Podium's value for money

The phone app is AWFUL and glitches constantly. Hard to see/find who you are talking to, errors out or stops working, doesn't give alerts or gives too many alerts.
Love the ability to assign conversations to me so I can seamlessly start answering questions and making appts with customers.
Partoo logo
4.7
(49)

Get closer to your clients!

Features

Total

Partoo logo
Trustpilot logo

24

83

42

features in common

24

features in common

Partoo logo

Partoo user ratings

Functionality

4.5
(49)

Top features

  • Activity Tracking

    5.0

  • Negative Feedback Management

    5.0

  • Review Display

    5.0

Trustpilot logo

Trustpilot user ratings

Functionality

4.4
(1.1K)

Top features

  • Reminders

    5.0

  • Real Time Monitoring

    5.0

  • Monitoring

    5.0

Pricing

Value for money

Partoo logo
4.5

0.3

Trustpilot logo
4.2

What users say about Partoo's value for money

Easy , quick and great reviews coming in - gain more clients and clients are impressed with how easy it is to use.
I am very happy on the overall deliverables and wish the team all the best.
SurveyMonkey logo
4.6
(9.9K)

A market-leading survey platform.

Features

Total

SurveyMonkey logo
Trustpilot logo

26

90

42

features in common

26

features in common

SurveyMonkey logo

SurveyMonkey user ratings

Functionality

4.5
(9.9K)

Top features

  • SMS Messaging

    5.0

  • Real Time Notifications

    5.0

  • Mobile Access

    5.0

Trustpilot logo

Trustpilot user ratings

Functionality

4.4
(1.1K)

Top features

  • Reminders

    5.0

  • Real Time Monitoring

    5.0

  • Monitoring

    5.0

Pricing

Starting from

$25/month

Value for money

SurveyMonkey logo
4.4

0.2

Trustpilot logo
4.2

What users say about SurveyMonkey's value for money

Happy using surveymonkey, once I prepared office Christmas party and I used it to create a voting platform to present funny awards to the employees.
I love survey monkey I feel this is one of the best survey software out there. The setup process is very fast and seamless.
Zoho CRM logo
4.3
(6.6K)

CRM software that helps you sell smarter, better, faster.

Features

Total

Zoho CRM logo
Trustpilot logo

28

204

42

features in common

28

features in common

Zoho CRM logo

Zoho CRM user ratings

Functionality

4.3
(6.6K)

Top features

  • Email Alerts

    5.0

  • Wiki

    5.0

  • Gamification

    5.0

Trustpilot logo

Trustpilot user ratings

Functionality

4.4
(1.1K)

Top features

  • Reminders

    5.0

  • Real Time Monitoring

    5.0

  • Monitoring

    5.0

Pricing

Starting from

$20/month

Value for money

Zoho CRM logo
4.3

0.1

Trustpilot logo
4.2

What users say about Zoho CRM's value for money

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
Trustpilot logo

25

182

42

features in common

25

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Trustpilot logo

Trustpilot user ratings

Functionality

4.4
(1.1K)

Top features

  • Reminders

    5.0

  • Real Time Monitoring

    5.0

  • Monitoring

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2
Trustpilot logo
4.2

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Hootsuite logo
4.4
(3.6K)

Social Media Management & Scheduling for SMBs and Enterprise

Features

Total

Hootsuite logo
Trustpilot logo

30

139

42

features in common

30

features in common

Hootsuite logo

Hootsuite user ratings

Functionality

4.3
(3.6K)

Top features

  • Multi-Campaign

    5.0

  • Image Library

    5.0

  • Real Time Monitoring

    5.0

Trustpilot logo

Trustpilot user ratings

Functionality

4.4
(1.1K)

Top features

  • Reminders

    5.0

  • Real Time Monitoring

    5.0

  • Monitoring

    5.0

Pricing

Starting from

$49/month

Value for money

Hootsuite logo
4.2
Trustpilot logo
4.2

What users say about Hootsuite's value for money

Overall its been pretty good. Im not a big social media fan so I like it to be as simple as possible to get my message across.
There are times that the software has been a little buggy for us. Sometimes images fail to upload or content fails to post due to errors.
Feefo logo
4.0
(2)

Harness the power of verified reviews.

Features

Total

Feefo logo
Trustpilot logo

29

49

42

features in common

29

features in common

Feefo logo

Feefo user ratings

Functionality

4.0
(2)

Top features

  • Surveys & Feedback

    5.0

  • Review Request

    5.0

  • Review Monitoring

    5.0

Trustpilot logo

Trustpilot user ratings

Functionality

4.4
(1.1K)

Top features

  • Reminders

    5.0

  • Real Time Monitoring

    5.0

  • Monitoring

    5.0

Umanest logo
5.0
(3)

Loyalty and reputation toolkit for property managers.

Features

Total

Umanest logo
Trustpilot logo

20

51

42

features in common

20

features in common

Umanest logo

Umanest user ratings

Functionality

5.0
(3)

Top features

  • Surveys & Feedback

    5.0

  • Performance Review Management

    5.0

  • Customer Experience Management

    5.0

Trustpilot logo

Trustpilot user ratings

Functionality

4.4
(1.1K)

Top features

  • Reminders

    5.0

  • Real Time Monitoring

    5.0

  • Monitoring

    5.0

InputKit logo
4.9
(31)

InputKit, the best tool for an incredible experience.

Features

Total

InputKit logo
Trustpilot logo

39

144

42

features in common

39

features in common

InputKit logo

InputKit user ratings

Functionality

4.8
(31)

Top features

  • Customer Experience Management

    5.0

  • Customizable Forms

    5.0

  • Complaint Monitoring

    5.0

Trustpilot logo

Trustpilot user ratings

Functionality

4.4
(1.1K)

Top features

  • Reminders

    5.0

  • Real Time Monitoring

    5.0

  • Monitoring

    5.0

Pricing

Starting from

$1,650/year

Value for money

InputKit logo
4.8

0.6

Trustpilot logo
4.2

What users say about InputKit's value for money

Everything is very customisable and easy to use. Support is amazing, receptive and proactive.
InputKit is an impressive piece of software that allows all types of businesses to get valuable, actionable feedback from their customers and increase their positive reviews online.
Bazaarvoice logo
4.3
(31)

Customer Reviews Solution

Features

Total

Bazaarvoice logo
Trustpilot logo

11

18

42

features in common

11

features in common

Bazaarvoice logo

Bazaarvoice user ratings

Functionality

4.0
(31)

Top features

  • Social Media Integration

    5.0

  • Review Notification

    4.6

  • Negative Feedback Management

    4.5

Trustpilot logo

Trustpilot user ratings

Functionality

4.4
(1.1K)

Top features

  • Reminders

    5.0

  • Real Time Monitoring

    5.0

  • Monitoring

    5.0

Pricing

Value for money

Bazaarvoice logo
3.4

0.8

Trustpilot logo
4.2

What users say about Bazaarvoice's value for money

Beyond disappointed and would describe our experience as a awful experiment that cost time and money and was a TOTAL WASTE.
Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products.
Reputation logo
4.4
(182)

Reputation management solution for multi-location businesses

Features

Total

Reputation logo
Trustpilot logo

27

50

42

features in common

27

features in common

Reputation logo

Reputation user ratings

Functionality

4.3
(182)

Top features

  • Negative Feedback Management

    5.0

  • Brand Tracking

    5.0

  • Survey/Poll Management

    5.0

Trustpilot logo

Trustpilot user ratings

Functionality

4.4
(1.1K)

Top features

  • Reminders

    5.0

  • Real Time Monitoring

    5.0

  • Monitoring

    5.0

Pricing

Value for money

Reputation logo
4.3

0.1

Trustpilot logo
4.2

What users say about Reputation's value for money

So we have not used the product long but since have been using they are very reliable. They have an awesome backend to see all the stats and a great way to respond to reviews.
It's hard to manage your reputation score with incomplete data coming from its platform. When problems were found the Reputations team were unable to fix the issues.
Customer Frontlines logo
4.7
(246)

Customer experience management (CXM) platform

Features

Total

Customer Frontlines logo
Trustpilot logo

37

143

42

features in common

37

features in common

Customer Frontlines logo

Customer Frontlines user ratings

Functionality

4.5
(246)

Top features

  • Dashboard

    5.0

  • Complaint Monitoring

    5.0

  • Communication Management

    5.0

Trustpilot logo

Trustpilot user ratings

Functionality

4.4
(1.1K)

Top features

  • Reminders

    5.0

  • Real Time Monitoring

    5.0

  • Monitoring

    5.0

Pricing

Value for money

Customer Frontlines logo
4.5

0.3

Trustpilot logo
4.2

What users say about Customer Frontlines' value for money

Our experience has been great. They were great to work with during our implementation and are always willing to work with us on a project or if we have questions.
Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).
NiceJob logo
4.9
(191)

Reputation marketing with reviews, social & SEO tools

Features

Total

NiceJob logo
Trustpilot logo

31

120

42

features in common

31

features in common

NiceJob logo

NiceJob user ratings

Functionality

4.8
(191)

Top features

  • Review Monitoring

    5.0

  • Social Sharing

    5.0

  • Review Badge Management

    5.0

Trustpilot logo

Trustpilot user ratings

Functionality

4.4
(1.1K)

Top features

  • Reminders

    5.0

  • Real Time Monitoring

    5.0

  • Monitoring

    5.0

Pricing

Starting from

$75/month

Value for money

NiceJob logo
4.8

0.6

Trustpilot logo
4.2

What users say about NiceJob's value for money

I love the fact that Nice Job sends customers notifications to give a review for my business. The reviews help me to stand out amongst all of my competitors and generate me additional business.
The review portion of the software is awesome as their system does all the emailing and following up for you. Excellent customer service as well.
Medallia Experience Cloud logo
4.5
(31)

The pioneer and market leader in Experience Management

Features

Total

Medallia Experience Cloud logo
Trustpilot logo

23

60

42

features in common

23

features in common

Medallia Experience Cloud logo

Medallia Experience Cloud user ratings

Functionality

4.4
(31)

Top features

  • Reporting/Analytics

    5.0

  • Feedback Management

    5.0

  • Surveys & Feedback

    5.0

Trustpilot logo

Trustpilot user ratings

Functionality

4.4
(1.1K)

Top features

  • Reminders

    5.0

  • Real Time Monitoring

    5.0

  • Monitoring

    5.0

Pricing

Value for money

Medallia Experience Cloud logo
4.3

0.1

Trustpilot logo
4.2

What users say about Medallia Experience Cloud's value for money

The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback.
We needed more than surveyware and medallia is by far the most robust experience feedback platform we looked at. Really deep and broad insights and a few great insights.
Retently logo
4.9
(26)

Net Promoter Score & customer feedback collection

Features

Total

Retently logo
Trustpilot logo

31

83

42

features in common

31

features in common

Retently logo

Retently user ratings

Functionality

4.7
(26)

Top features

  • Negative Feedback Management

    5.0

  • Multi-Channel Data Collection

    5.0

  • Customer Segmentation

    5.0

Trustpilot logo

Trustpilot user ratings

Functionality

4.4
(1.1K)

Top features

  • Reminders

    5.0

  • Real Time Monitoring

    5.0

  • Monitoring

    5.0

Pricing

Starting from

$50/month

Value for money

Retently logo
4.8

0.6

Trustpilot logo
4.2

What users say about Retently's value for money

It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.
There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website.
Listen360 logo
4.8
(48)

Customer engagement software for feedback & online reviews

Features

Total

Listen360 logo
Trustpilot logo

37

70

42

features in common

37

features in common

Listen360 logo

Listen360 user ratings

Functionality

4.7
(48)

Top features

  • Text Fields

    5.0

  • Text Analysis

    5.0

  • Review Monitoring

    5.0

Trustpilot logo

Trustpilot user ratings

Functionality

4.4
(1.1K)

Top features

  • Reminders

    5.0

  • Real Time Monitoring

    5.0

  • Monitoring

    5.0

Pricing

Value for money

Listen360 logo
4.7

0.5

Trustpilot logo
4.2

What users say about Listen360's value for money

Ease of use and setup are big pluses for me. The great reports and API access for analysis of customer insights and NPS scores are awesome.
This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members.
Alterna CX logo
4.8
(5)

Experience Management Platform

Features

Total

Alterna CX logo
Trustpilot logo

14

29

42

features in common

14

features in common

Alterna CX logo

Alterna CX user ratings

Functionality

4.4
(5)

Top features

  • Text Analysis

    5.0

  • Sentiment Analysis

    5.0

  • Dashboard

    4.5

Trustpilot logo

Trustpilot user ratings

Functionality

4.4
(1.1K)

Top features

  • Reminders

    5.0

  • Real Time Monitoring

    5.0

  • Monitoring

    5.0

Yotpo logo
4.6
(357)

Yotpo, the leading eCommerce marketing platform.

Features

Total

Yotpo logo
Trustpilot logo

27

68

42

features in common

27

features in common

Yotpo logo

Yotpo user ratings

Functionality

4.4
(357)

Top features

  • Customer Management

    5.0

  • Content Management

    5.0

  • Visual Analytics

    5.0

Trustpilot logo

Trustpilot user ratings

Functionality

4.4
(1.1K)

Top features

  • Reminders

    5.0

  • Real Time Monitoring

    5.0

  • Monitoring

    5.0

Pricing

Value for money

Yotpo logo
4.0

0.2

Trustpilot logo
4.2

What users say about Yotpo's value for money

Our personal rep has also been really great to work with. She does a wonderful job of informing us of new YotPo features and analyzing our content for areas of growth.
They offer quite a few features in the lower priced tiers and are relatively easy to use. Yotpo is a recognized name by many consumers as a trusted reviews platform, which is a great benefit.
Merchant Centric logo
4.8
(11)

Social media management for businesses of all sizes

Features

Total

Merchant Centric logo
Trustpilot logo

30

53

42

features in common

30

features in common

Merchant Centric logo

Merchant Centric user ratings

Functionality

4.7
(11)

Top features

  • Keyword Tracking

    5.0

  • Feedback Management

    5.0

  • Engagement Tracking

    5.0

Trustpilot logo

Trustpilot user ratings

Functionality

4.4
(1.1K)

Top features

  • Reminders

    5.0

  • Real Time Monitoring

    5.0

  • Monitoring

    5.0

Pricing

Value for money

Merchant Centric logo
4.8

0.6

Trustpilot logo
4.2

What users say about Merchant Centric's value for money

Working with Merchant Centric and their software provides us with peace of mind. Our franchisees are very happy with the services that MC provides, which makes us very happy.
The only downside of this software is the lack of self service SEO/reputation management. All changes to your business must be done through your account rep.
RAY logo
5.0
(7)

SaaS-based reputation management software for all entities

Features

Total

RAY logo
Trustpilot logo

18

38

42

features in common

18

features in common

RAY logo

RAY user ratings

Functionality

4.9
(7)

Top features

  • Review Monitoring

    5.0

  • Negative Feedback Management

    5.0

  • Review Notification

    5.0

Trustpilot logo

Trustpilot user ratings

Functionality

4.4