App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
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Trustpilot
5
788
4
300
3
57
2
14
1
47
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer review management platform for online businesses
Last updated: September 2026
Trustpilot Alternatives & Competitors (2026)
Top 9 free alternatives
LiveAgent
Cloud-based customer service platform for all sizes
0.4
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
Birdeye
Cloud-based agentic marketing for multi-location brands
0.3
Value for money
No pricing info
Starting price
0.2
Functionality
Activity Dashboard
4.8/5
Activity Tracking
4.5/5
2-Way Messaging
4/5
Top Features
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
SurveyMonkey
Online survey and feedback collection platform
0.2
Value for money
Starting price
0.1
Functionality
Anonymous Feedback
4.7/5
Activity Dashboard
4.6/5
API
4.5/5
Top Features
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
Zoho CRM
Customer relationship management solution
0.1
Value for money
Starting price
0.1
Functionality
Activity Dashboard
4.6/5
Access Controls/Permissions
4.4/5
Alerts/Escalation
4.4/5
Top Features
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
Zendesk Suite
AI powered customer service across all channels
Value for money
Starting price
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
0.2
Value for money
Starting price
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
0.3
Value for money
Starting price
0.2
Functionality
Action Management
4.8/5
Activity Dashboard
4.6/5
Access Controls/Permissions
4.5/5
Top Features
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
Value for money
Starting price
0.1
Functionality
API
4.7/5
Activity Dashboard
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
0.1
Value for money
Starting price
0.1
Functionality
Activity Dashboard
4.4/5
Activity Tracking
4.3/5
Appointment Management
4.3/5
Top Features
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
0.2
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
4/5
360 Degree Feedback
N/A
A/B Testing
N/A
Top Features
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
0.2
Value for money
Starting price
Functionality
Activity Dashboard
4.7/5
Campaign Management
4.4/5
API
4.3/5
Top Features
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
0.3
Value for money
No pricing info
Starting price
0.1
Functionality
Activity Dashboard
5/5
Alerts/Notifications
5/5
Automated Scheduling
5/5
Top Features
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
0.4
Value for money
Starting price
0.3
Functionality
Customer History
5/5
Activity Dashboard
4.8/5
Feedback Management
4.7/5
Top Features
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
0.3
Value for money
Starting price
0.2
Functionality
Activity Dashboard
5/5
Access Controls/Permissions
4.6/5
Activity Tracking
4.5/5
Top Features
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
0.4
Value for money
No pricing info
Starting price
0.1
Functionality
Campaign Management
5/5
Access Controls/Permissions
N/A
Activity Tracking
N/A
Top Features
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
0.1
Value for money
No pricing info
Starting price
0.1
Functionality
360 Degree Feedback
5/5
Benchmarking
5/5
Access Controls/Permissions
3/5
Top Features
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
0.1
Value for money
Starting price
0.1
Functionality
A/B Testing
5/5
Campaign Management
5/5
API
4.6/5
Top Features
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
0.4
Value for money
No pricing info
Starting price
0.3
Functionality
API
5/5
CRM
5/5
Customizable Templates
5/5
Top Features
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
0.5
Value for money
Starting price
0.5
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Anonymous Feedback
4/5
Top Features
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
0.5
Value for money
No pricing info
Starting price
0.4
Functionality
Access Controls/Permissions
4/5
API
4/5
360 Degree Feedback
N/A
Top Features
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
