healow Genie - 2026 Pricing, Features, Reviews & Alternatives

healow Genie is an AI-based contact center solution that transforms patient service and engagement. Designed to enhance the patient experience, Healow Genie combines features of a traditional call center with the human touch of medical professionals. The platform's AI Agent provides patients with instant answers to a wide range of inquiries, from managing appointments and paying bills to requesting referrals and medication refills. Patients can access this information conveniently through voice, text, chat, or chatbot interactions.

healow Genie's intelligent assistant leverages machine learning and data science to escalate complex patient inquiries to human agents when necessary. This ensures patients receive the expert attention and additional support they require, whether it's accessing lab results, getting details on procedures, or directly connecting with a provider. The solution's automated after-hours service is available, routing calls to designated on-call providers to deliver peace of mind and timely medical guidance, even when a practice is closed.

Further enhancing patient engagement, healow Genie's conversational smart campaigns initiate natural-language conversations to send health reminders, improve compliance, and connect with patients through multiple communication modes. The platform's no-show prediction feature also helps practices optimize schedules, estimating the likelihood of appointment no-shows, generating intervention calls, and making open slots available to waitlisted patients.