icomplete CRM Pricing, Features, Reviews & Comparison of Alternatives

icomplete CRM

The World's Simplest Contact Management CRM

4.43/5 (14 reviews)

icomplete CRM overview

What is icomplete CRM?

Instant Office Solutions! Mix and Match to your needs

Still using old fashioned, slow, server based CRM, Sage, Act, Goldmine or Excel spreadsheets to manage your Contacts? Want to change but don't want the headache or use a complicated, expensive system?

Get up and running quickly - no IT guy required – our Quick Start option gets all your data in and everything set up so you don't have to.

* Simple Customer Database (CRM) to help stay on top of your customers and prospects
* Online team calendars helps manage you and your teams availability
* Auto receptionist answers calls instantly and routes them to the right person, where ever they are.
* Web-based, highly visual, instant search, drag & drop!
* Multi-user, centralised system, designed specifically for the needs of small businesses

It's all about connecting people from any location to the information that makes your business tick, saving time and money.
www.icomplete.com

Pricing

Starting from
£15/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English, Irish
icomplete CRM screenshot: Dashboardicomplete CRM - Get the tools to grow your businessicomplete CRM screenshot: Group Calendaricomplete CRM screenshot: Custom Fields / Tags

icomplete CRM reviews

Value for money
Features
Ease of use
Customer support
  5.0
  4.8
  5.0
  5.0
Neil Oakden

A world beating CRM

Used daily for 2+ years
Reviewed 2016-12-09
Review Source: GetApp

The i-complete CRM has changed the way I run my company. It is not only extremely simple to use, it is fast, efficient and saves a fortune on telephone costs, staff time and work load. You can simply achieve more with the same staff. The way we use it has increased the performance of our sales staff by 100%, and the flexibility of the system allows you to keep in touch with what is happening in your company where ever you are, even on holiday abroad.

Pros
VOIP means all documents are stored safely on cloud and you have access whenever or wherever you want. Call recording means you never miss a call and can always check what you said to someone or what was said to you. Automated individual emails save massive amounts of time. No other CRM has voice recording integration. No other CRM has missed call forwarding or ansaphone. No other CRM has tagging (client identity and rating system) Loads more feature included. Very inexpensive and easy customisation.

Cons
Lacks notification for incoming emails, but then no other CRM has that either

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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james livingstone-wallace

small business CRM system that ticks most of the boxes required by a small business

Used daily for 2+ years
Reviewed 2016-12-12
Review Source: Capterra

We have been using iComplete for 4 years now, and it was a huge improvement on the excel spreadsheet we used to use! It is very affordable, super easy to use and their help desk answers emails (and the phone) rapidly, so if you do have any problems you they are quickly resolved. If you use marketing e-shots they can be sent from the system by various tags eg customers, bloggers, packaging suppliers etc. It also keeps a record of all emails sent by producing a unique code for every person in the database, which makes finding old emails pretty quick. The task function sets you up reminders and percentage of completion rather than having a desk covered in post its. Would definitely recommend this for any small business and we are still very happy with it despite having grown to over £1m revenues

Pros
web based, easy to use, great customer service based in UK

Cons
e-marketing templates a little clumsy, database segmentation based on tag search could be more flexible, would be useful to have off line version on local hard drive for travelling

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Howard

Not impressed

Reviewed 2014-03-10
Review Source: GetApp

Not impressed. Pipeline management - once subscribed you are told there is a £200 fee to set this up Auto feed response from website - you have to completely redesign your web form to fit icomplete - not easy as its made out and they charge you £99 for the pleasure. Yes you can store your contacts in the same way you can in access, Yes you can set tasks and reminders the same way you can in outlook, if you sign up to voip you can call straight from the solution - a nice to have not a necessity. Initial training was an hour of my life I will never get back eventually told to watch the tutorial videos that I got more from. Nice company to deal with? Not really. Clare's great the others just wind me up the wrong way once onboard they just want to sell extras to you quite annoying.

Response from icomplete.com


Howard I am so sorry to hear that you were unhappy with the icomplete service. We do take negative reviews very seriously and this will be passed back to our team to improve our customer care process.

Rating breakdown

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Michael Curgenven

Better Connected

Used daily for 2+ years
Reviewed 2016-12-19
Review Source: GetApp

Contact with the team is excellent, any questions are quickly resolved and as we have evolved iComplete has adapted to support our individual needs. I have recommended iComplete to others and they have never ever complained so I have been confident and will remain confident to continue to recommend.

Pros
Client contact record all in one place

Response from icomplete.com


Thank you for your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andrew Hurst

Icomplete CRM Voip combined system

Used daily for 6-12 months
Reviewed 2016-12-13
Review Source: Capterra

This system has taken out our previous server based system and gives us 100% more functionality and speed coupled with the regulatory requirement we need for the FCA. With a customized process flow, connected website and automated marketing feature the icomplete system is revolutionary to the business and allows us to expand easily. We can't imagine life without it and the phone link up means that we go directly to file on screen pop ups, very impressive. A full list of every customer contact and recorded calls!

Pros
Easy to use, top end functionality without the cost. the telephony link up is great.

Cons
Cloud based so reliant on internet connection which fortunately these days is very good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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icomplete CRM pricing

Starting from
£15/month
Pricing options
Subscription
Free trial
View Pricing Plans

From £15 per month (CRM, Calendars, Task Management, File Storage)
Emarketing - 1p per email or monthly price plan
SMS - 10p per SMS discount for bulk
From £5 VoIP UK phone-lines / fax-lines
Optional Quick Start set up - £99 - £349

icomplete CRM features

API
Customer Database

Activity Dashboard (287 other apps)
Activity Tracking (198 other apps)
Automatic Notifications (239 other apps)
Calendar Management (207 other apps)
Contact Management (164 other apps)
Custom Fields (165 other apps)
Customizable Branding (250 other apps)
Customizable Reporting (188 other apps)
Customizable Templates (210 other apps)
Data Import/Export (224 other apps)
Electronic Payments (168 other apps)
Email Integration (222 other apps)
Real Time Data (155 other apps)
Reminders (209 other apps)
Reporting & Statistics (313 other apps)
Social Media Integration (200 other apps)
Surveys & Feedback (182 other apps)
Third Party Integration (293 other apps)

Videos and tutorials

Additional information for icomplete CRM

Key features of icomplete CRM

  • CRM - Bespoke database, clients, prospects, suppliers
  • Group Calendar
  • eMarketing - Bulk email and SMS
  • Mobile Apps
  • VoIP Phone and Fax (United Kingdom)
  • Call Recording - Mobile and VoIP
  • IVR
View All Features

Benefits

icomplete connects your team up wherever they are!

Do you want to give field workers access to information while they’re on the move and also keep track of their work progress?

Share all the same services that you have in the office with your field workers.

* Centralised Prospect / Client Database
* Remember Who said What to Whom
* Track what needs to happen next
* See where everyone is going each day
* Send eMarketing (bulk email and SMS)
* See Call History even when mobiles are used (SIM)

Access and share important information, see all your customers and prospects via your mobile, tablet or laptop.

• Extreme Simplicity, yet still customisable and fast / fluid to use
• CRM with built-in eMarketing / VoIP options, all joined up save time and hassle
• Staff like and use it because it is easy and quick to make the necessary notes
• Very helpful level of setup support, import your data etc.