-Love the ease of using an iPad -Size of the icons -Different color option icons - Different categories available -Ease of table organization -Ease of checkouts -Very well laid out -Easy clock-in
-Hard signing process, customers complained
Likelihood to recommend: 10/10
Overall, for the two years the system was satisfacotry. Until recenlty it was for the current management at the restaurant. The dealer is helpful - he is our first line of tech support before we go to KLAvu for support.
I liked using Lavu because it was the first POS for the restaurant where I worked. While I was employed there I used the system for 2 years. The set up was easy as the dealer came to the restaurant and set it up and did a one day training for the staff.
They system seems to have alot of glitches. Recently, the restaurant reported to me that they had a glitch and lost printers. Tech support finally helped and got the printers up but somehow lost half the menu. Also, I have witnessed personally that the sales tax is charging out properly.
Likelihood to recommend: 7/10
used to have excellent customer service, but our system went down two days before xmas and we were unable to run credit cards for half the day. second busiest day since july. Couldn't enter tips that day either. and i tried calling them 3 times that night, plus an email. their chat hasn't worked in months. 4 days later I still have not heard from them
i don't remember why I chose them over the three other ones I tried a couple of years ago. I think because I could use my own credit card processor. But its easy enough to use for the features that i use which are basic operation of cash register it is intuitive and takes little training
things go wrong, the printer drops offline a lot and needs help getting back. sometimes its the wifi that reconfigures to a different wifi, sometimes the printer just randomly stops working. I can't use the staff scheduling because they insist that work week starts on sunday, yet that is halfway through the weekend. our schedule and pay period run monday- sunday but I am now looking for a system that can organize cake orders for a week or a month after the order is taken, which most systems don't do. Also they said that my gift cards would integrate, but they did not
Likelihood to recommend: 0/10
I just wanted to inform people of my experience. I wouldn't recommend using this company to anyone. Borderline criminal activity. After I decided to stop using them they continue to keep charging my card every month and when I call in to get this stopped and ask for a refund I just get looped around in circles. It honestly has taken me 10-15x of me calling in to finally get someone who will eventually refund my card. To be honest that was for the first time and the second time they still haven't even refunded me. It's the most frustrating thing I've ever had to deal with.
The cost was the only benefit of this software when I launched it 2 years ago. After they increased the pricing (with absolutely no warning) it was inline with most of the other softwares which are much more robust.
Where do I begin. Honestly, we had so many issues I don't know where to start listing the problems. There are many.
Likelihood to recommend: 0/10
Just ok. Try the demo. But it is not promising. Cheap but it needs plenty improvement to compete other available POS.
It is cheaper. Good for new tiny restaurant who does not need so much integration and etc. You can get regular hardware.
Integration is bad and need to be improved. It is not stable and you can't have too many POS and printers. Feature is very limited, it accomplish basic feature, not more than that.
Likelihood to recommend: 4/10
$69 per month
300+ Restaurant Features
Free Updates & 24/7 Customer Care
Employee Management Functionality
Multi-location / Enterprise:
(Contact vendor for pricing)
Franchises and Chains
Customized Regional Reporting
Global Menu Push