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Medallia Experience Cloud vs InMoment Comparison (2026)
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Good recommendations?
Medallia Experience Cloud
5
17
4
15
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
InMoment
5
16
4
8
3
3
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Medallia is the market leader in Experience Management - trusted by over a thousand of the world’s leading brands. According to the Forrester Consulting Total Economic Impact Study commissioned by Medallia, organizations using Medallia can achieve $35.6M in value and an ROI of 591% over 3 years.
InMoment is a cloud-based CX software that helps midsize and large businesses collect and manage employee and customer feedback to improve brand experience.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
33
5
4
3
2
1
17
15
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
4.3
29
5
4
3
2
1
16
8
3
1
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Kelly B.
Manager
Christain H.
Fresh team lead
Aaron T.
Program Analyst
Pros
Andy M.
Senior Account Executive
Jennifer H.
Managing Paralegal
Jace H.
Sr. Project Manager
Cons
Not enoughreviews yet
Cons
Ana K.
Sr Customer Experience Specialist
- Vendor responds to reviews
- Last review7 months ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features60
- 360 Degree Feedback
- AI/Machine Learning
- API
- Action Management
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Notifications
- Anonymous Feedback
- Audience Targeting
- Automatic Transcription
- Behavior Tracking
- Behavioral Analytics
- Benchmarking
- CRM
- Call Recording
- Call Tracking
- Campaign Analytics
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Competitive Analysis
- Complaint Monitoring
- Customer Activity Tracking
- Customer Experience Management
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Analysis Tools
- Data Import/Export
- Data Integration
- Data Mapping
- Data Mining
- Data Visualization
- Email Management
- Email Marketing
- Email Reminders
- Employee Coaching Tools
- Employee Onboarding
- Employee Recognition
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Contact Centers
- Forecasting
- Goal Management
- Intent Recognition
- Interactive Reports
- Key Performance Indicators
- Keyword Filtering
- Keyword Tracking
- Knowledge Management
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multi-Location
- Multiple Data Sources
- NPS Survey Structure
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- Notes Management
- Offboarding
- Offline Response Collection
- Performance Metrics
- Personalization
- Predictive Analytics
- Predictive Modeling
- Prioritization
- Profitability Analysis
- Progress Tracking
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Randomization
- Ratings/Reviews
- Real Time Comparisons
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recommendations
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Response Quotas
- Response Validation
- Retention Tracking
- Review Badge Management
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- Role-Based Permissions
- SEO Management
- SMS Messaging
- Scorecards
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Sentiment Analysis
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Social Sharing
- Strategic Planning
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Mining
- Third-Party Integrations
- Trend Analysis
- Trend/Problem Indicators
- URL Customization
- Visual Analytics
- Website Integration
- Widgets
- Workflow Management
- Total features110
- 360 Degree Feedback
- AI/Machine Learning
- API
- Action Management
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Notifications
- Anonymous Feedback
- Audience Targeting
- Automatic Transcription
- Behavior Tracking
- Behavioral Analytics
- Benchmarking
- CRM
- Call Recording
- Call Tracking
- Campaign Analytics
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Competitive Analysis
- Complaint Monitoring
- Customer Activity Tracking
- Customer Experience Management
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Analysis Tools
- Data Import/Export
- Data Integration
- Data Mapping
- Data Mining
- Data Visualization
- Email Management
- Email Marketing
- Email Reminders
- Employee Coaching Tools
- Employee Onboarding
- Employee Recognition
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Contact Centers
- Forecasting
- Goal Management
- Intent Recognition
- Interactive Reports
- Key Performance Indicators
- Keyword Filtering
- Keyword Tracking
- Knowledge Management
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multi-Location
- Multiple Data Sources
- NPS Survey Structure
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- Notes Management
- Offboarding
- Offline Response Collection
- Performance Metrics
- Personalization
- Predictive Analytics
- Predictive Modeling
- Prioritization
- Profitability Analysis
- Progress Tracking
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Randomization
- Ratings/Reviews
- Real Time Comparisons
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recommendations
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Response Quotas
- Response Validation
- Retention Tracking
- Review Badge Management
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- Role-Based Permissions
- SEO Management
- SMS Messaging
- Scorecards
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Sentiment Analysis
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Social Sharing
- Strategic Planning
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Mining
- Third-Party Integrations
- Trend Analysis
- Trend/Problem Indicators
- URL Customization
- Visual Analytics
- Website Integration
- Widgets
- Workflow Management
Integrations
- Total integrations15
- AWS Systems Manager
- Alchemer
- Auth0
- BambooHR
- Campaign Monitor by Marigold
- Capsule
- ClickSend
- Contentsquare
- Coupa
- Custify
- Databricks
- Deputy
- Docparser
- Docusign
- Dropbox
- Dynamics 365
- Egnyte
- Eventbrite
- Forethought AI Agents
- Freshdesk
- Fullstory
- Gainsight CS
- Gmail
- Google Maps
- Google Sheets
- Heap
- Hootsuite
- HubSpot CRM
- HubSpot Content Hub
- Jira
- Keap
- Lockdown & Crisis Communication Platform
- LogRocket
- Mailjet
- Marketo Engage
- Medallia Digital Experience Analytics
- Meta for Business
- Microsoft Power BI
- Mixpanel
- Nimble
- Okta
- OneLogin
- OpenTable
- Oracle Eloqua Marketing Automation
- PersistIQ
- Phonic
- Propel
- Quantum Metric
- Quickbase
- RD Station
- RethinkBH
- RingCX
- RingCentral Engage Digital
- RingCentral Engage Voice
- Salesforce Platform
- Salesforce Sales Cloud
- Segment
- SendGrid
- ServiceNow
- SessionCam
- Shopify
- Slack
- Splunk Enterprise
- Stripe
- Tableau
- TaskRay
- TrackVia
- Tradeshift
- Trello
- Trustpilot
- Twilio
- Twitter/X
- Unbounce
- Veeva CRM
- Voxpopme
- Workplace from Meta
- Zendesk AI
- Zendesk Suite
- Zoho CRM
- Total integrations72
- AWS Systems Manager
- Alchemer
- Auth0
- BambooHR
- Campaign Monitor by Marigold
- Capsule
- ClickSend
- Contentsquare
- Coupa
- Custify
- Databricks
- Deputy
- Docparser
- Docusign
- Dropbox
- Dynamics 365
- Egnyte
- Eventbrite
- Forethought AI Agents
- Freshdesk
- Fullstory
- Gainsight CS
- Gmail
- Google Maps
- Google Sheets
- Heap
- Hootsuite
- HubSpot CRM
- HubSpot Content Hub
- Jira
- Keap
- Lockdown & Crisis Communication Platform
- LogRocket
- Mailjet
- Marketo Engage
- Medallia Digital Experience Analytics
- Meta for Business
- Microsoft Power BI
- Mixpanel
- Nimble
- Okta
- OneLogin
- OpenTable
- Oracle Eloqua Marketing Automation
- PersistIQ
- Phonic
- Propel
- Quantum Metric
- Quickbase
- RD Station
- RethinkBH
- RingCX
- RingCentral Engage Digital
- RingCentral Engage Voice
- Salesforce Platform
- Salesforce Sales Cloud
- Segment
- SendGrid
- ServiceNow
- SessionCam
- Shopify
- Slack
- Splunk Enterprise
- Stripe
- Tableau
- TaskRay
- TrackVia
- Tradeshift
- Trello
- Trustpilot
- Twilio
- Twitter/X
- Unbounce
- Veeva CRM
- Voxpopme
- Workplace from Meta
- Zendesk AI
- Zendesk Suite
- Zoho CRM
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