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Medallia Experience Cloud
5
17
4
15
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The pioneer and market leader in Experience Management
Last updated: March 2026
Medallia Experience Cloud Alternatives & Competitors (2026)
Top 10 free alternatives
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.2
Value for money
Starting price
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Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Complaint Monitoring
5/5
360 Degree Feedback
N/A
Action Management
N/A
Sogolytics
Customer and employee experience management platform.
0.1
Value for money
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0.2
Functionality
API
5/5
Customer Experience Management
5/5
360 Degree Feedback
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Top Features
Complaint Monitoring
5/5
Anonymous Feedback
N/A
Benchmarking
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Birdeye
AI-based webchat assistant for business conversations
0.1
Value for money
No pricing info
Starting price
0.2
Functionality
AI/Machine Learning
5/5
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5/5
Activity Dashboard
4.8/5
Top Features
Complaint Monitoring
5/5
360 Degree Feedback
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Action Management
N/A
Jotform
Cloud-based form builder tool for digital forms.
0.1
Value for money
Starting price
0.2
Functionality
Action Management
4.7/5
Activity Dashboard
4.7/5
Access Controls/Permissions
4.5/5
Top Features
Complaint Monitoring
5/5
Anonymous Feedback
N/A
API
N/A
Zoho Survey
Cloud-based tool for creating and manging surveys
0.1
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
5/5
Customizable Reports
5/5
Activity Dashboard
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Top Features
Complaint Monitoring
5/5
360 Degree Feedback
N/A
Action Management
N/A
Survicate
Collect, analyze, and act on customer feedback
0.1
Value for money
Starting price
0.1
Functionality
A/B Testing
5/5
Campaign Management
5/5
API
4.6/5
Top Features
Complaint Monitoring
5/5
360 Degree Feedback
N/A
Action Management
N/A
Typeform
Interactive form builder for data collection
0.2
Value for money
Starting price
0.1
Functionality
API
4.8/5
Activity Dashboard
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Complaint Monitoring
5/5
Action Management
N/A
Anonymous Feedback
N/A
Zendesk Suite
AI powered customer service across all channels
0.2
Value for money
Starting price
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Complaint Monitoring
5/5
360 Degree Feedback
N/A
Action Management
N/A
Alchemer
Customer experience management and online survey platform
0.5
Value for money
Starting price
0.3
Functionality
Access Controls/Permissions
4/5
Benchmarking
4/5
Access Controls/Permissions
N/A
Top Features
Complaint Monitoring
5/5
Action Management
N/A
Chat/Messaging
N/A
Value for money
Starting price
0.1
Functionality
Activity Dashboard
4.7/5
Anonymous Feedback
4.7/5
API
4.5/5
Top Features
Complaint Monitoring
5/5
Action Management
N/A
Chat/Messaging
N/A
0.2
Value for money
Starting price
Functionality
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
Top Features
Complaint Monitoring
5/5
360 Degree Feedback
N/A
Action Management
N/A
0.1
Value for money
Starting price
0.2
Functionality
Activity Dashboard
5/5
Access Controls/Permissions
4.6/5
Activity Tracking
4.5/5
Top Features
Complaint Monitoring
5/5
Action Management
N/A
API
N/A
0.1
Value for money
No pricing info
Starting price
0.1
Functionality
360 Degree Feedback
5/5
Benchmarking
5/5
Access Controls/Permissions
3/5
Top Features
Complaint Monitoring
5/5
Action Management
N/A
Chat/Messaging
N/A
0.2
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
5/5
Access Controls/Permissions
3.3/5
Access Controls/Permissions
N/A
Top Features
Complaint Monitoring
5/5
360 Degree Feedback
N/A
Action Management
N/A
0.3
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
4.8/5
Alerts/Notifications
4.5/5
Activity Dashboard
4/5
Top Features
Complaint Monitoring
5/5
Benchmarking
N/A
Communication Management
N/A
0.1
Value for money
Starting price
0.2
Functionality
Anonymous Feedback
3.7/5
Activity Tracking
N/A
Alerts/Notifications
N/A
Top Features
Complaint Monitoring
5/5
Benchmarking
N/A
Communication Management
N/A
0.1
Value for money
Starting price
Functionality
Activity Dashboard
5/5
Anonymous Feedback
4/5
A/B Testing
N/A
Top Features
Complaint Monitoring
5/5
360 Degree Feedback
N/A
Action Management
N/A
0.3
Value for money
Starting price
0.5
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Access Controls/Permissions
N/A
Top Features
Complaint Monitoring
5/5
360 Degree Feedback
N/A
Action Management
N/A
0.1
Value for money
Starting price
0.1
Functionality
Customizable Forms
5/5
Customizable Branding
4.8/5
Activity Dashboard
4.8/5
Top Features
Complaint Monitoring
5/5
360 Degree Feedback
N/A
Action Management
N/A
0.3
Value for money
Starting price
0.1
Functionality
API
4/5
Alerts/Notifications
3/5
Access Controls/Permissions
N/A
Top Features
Complaint Monitoring
5/5
360 Degree Feedback
N/A
Action Management
N/A