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Customer and employee experience management software

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InMoment Pricing, Features, Reviews and Alternatives

InMoment product overview

What is InMoment?

InMoment is a cloud-based CX software that helps midsize and large businesses collect and manage employee and customer feedback to improve brand experience. The application helps businesses in the automotive, healthcare, finance, IT retail, and utility sectors capture customer feedback from multiple channels in texts, voice, and video formats and gain insights into experience through predictive models and text diagnostics.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support
Email/Help Desk
Knowledge Base

Training options

Live Online
Webinars

InMoment pricing information

Value for money

4.3

/5

22

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

InMoment features

Functionality

4.0

/5

22

Total features

91

11 categories

Most valued features by users

Data Visualization
Reporting/Analytics
Data Import/Export
Visual Analytics
Dashboard
Third-Party Integrations
Reporting & Statistics
Customizable Reports

Functionality contenders

InMoment users reviews

Overall Rating

4.4

/5

22

Positive reviews

82

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.2/10
Rating distribution

5

4

3

2

1

13

5

3

1

0

Pros
Overall this is a great program. I would recommend it to any provider/company that needs to track scoring on surveys.
The product was easy to use and the company offered good support in order to implement it across our different touchpoints.
Gives real time concerns and areas to address in overall operations. Great way to keep in touch and improve on guest relatio ns.
Cons
I am a little disappointed in not being able to make amends/adjustments to the surveys without going through several doors first.
I don’t use this other than uploading a file and choosing fields so very little criticism.
Reporting inside moment is very hard to use, especially when setting up parameters and custom reports for different parts of your organization.

Overall rating contenders

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Stavros D.

Telecommunications, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

MaritzCX is a great CFM/EFM/CX partner!

Reviewed 6 years ago

TELUS' overall experience with MaritzCX's offerings has been a success-to-date...we have been able to achieve best-in-class response rates (upwards to 45% for SMS), get better value for our money and centralize the majority of our trackers resulting in resource efficiencies. Their client success team has become an extension of our team and we wouldn't have it any other way - they take care of the hard stuff so we can focus on our customers.

Pros

MaritzCX's all-in-one reporting platform - it is extremely easy to use and best of all, it is self-serve! Not only are you able to build customized reporting views in minutes, you can also layer on both Text and Sentiment Analytics to help guide your users and/or insights.

Cons

There are a few reporting enhancements we are working with MaritzCX on that we would like to see added. More Response Rate reporting – particularly on multi-model studies. Also, the addition of Coaching notes/confirmation in record level views that would help further our reporting capabilities and user experience.

AP
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Andrew P.

Insurance, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great for what it is.

Reviewed a year ago
Pros

Really like the specific throttling and the UI of the survey, we don't bother our customers with the survey and when they are prompted, the survey is visually appealing.

Cons

Nothing really, product is great and fits our needs.

Vendor response

Hi Andrew! Thank you for taking the time to leave us a review on Capterra! We are thrilled to hear you are loving our platform.

AW
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Ashley W.

Restaurants, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Inmoment Review

Reviewed a year ago
Pros

Getting feedback from multiple sources on one platform

Cons

Dashboard has too much and sentiment is too complex to explain to owners

Vendor response

Hello Ashley, Thank you for taking the time to leave us a review on Capterra! Thank you for leaving us feedback and we will pass along to our team.

DB
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Dallen B.

Financial Services, 501-1,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Sending Data for Reporting

Reviewed 3 months ago
Pros

I led the gathering and publishing data from my company to InMoment. They set up the necessary data structures and gave my company flexibility to slice and dice the data how we wanted to view the results.

Cons

I have not seen the outcomes of the data yet. I am not sure if this is on InMoment or more on the internal team I have and am working with.

SN
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Sherri N.

Gambling & Casinos, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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In Moment- 3 yr customer

Reviewed a year ago
Pros

I like getting recent feedback from the guests and being able to identify trends or confirm hunches around issues that could be affecting our service levels. I also like the instant notifications when guests leave feedback so we're able to acknowledge and address in real time. Lastly, I have a phenominal account rep (Karl T) and honestly, he has made a world of difference with my engagement with the platform.

Cons

Cannot build my own reports without having to request it thru them. My account rep is highly responsive so I do get what I need, I would just like to be able to build my own. Also, lack of search feature makes it very cumbersome to find info on the Resolve dashboard and within reports that are displayed on the dashboard.

Vendor response

Hi Sherri! Thank you so much for taking the time to leave us a review! We appreciate your feedback and will pass along to the team.

InMoment FAQs

Q. What type of pricing plans does InMoment offer?

InMoment has the following pricing plans:
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of InMoment?

InMoment has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does InMoment support?

InMoment supports the following languages:
English, Chinese (Simplified), Chinese (Traditional), Croatian, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Polish, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese


Q. Does InMoment support mobile devices?

InMoment supports the following devices:
Android, iPad, iPhone


Q. Does InMoment offer an API?

No, InMoment does not have an API available.


Q. What other apps does InMoment integrate with?

InMoment integrates with the following applications:
Contentsquare, Campaign Monitor by Marigold, OpenTable, Forethought, Fullstory, Segment, Tethr, HubSpot CMS Hub, PersistIQ, Rethink, Twitter/X, OneLogin, Okta, RizePoint, LogRocket, Meta for Business, ServiceNow, Mixpanel, Gainsight CS, RD Station, Mailchimp, Auth0, Marketo Engage, Voxpopme, HubSpot CRM, Intercom


Q. What level of support does InMoment offer?

InMoment offers the following support options:
24/7 (Live rep), Phone Support, Email/Help Desk, Knowledge Base

Common InMoment comparisons

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