App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

InMoment Logo

InMoment

Customer and employee experience management software

see alternatives

(0)

InMoment Pricing, Features, Reviews and Alternatives

InMoment FAQs

Q. Who are the typical users of InMoment?

InMoment has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

These products have better value for money

See free alternatives

Q. What languages does InMoment support?

InMoment supports the following languages:
English

See alternatives

Q. Does InMoment offer an API?

No, InMoment does not have an API available.

See alternatives

Q. What other apps does InMoment integrate with?

InMoment integrates with the following applications:
OpenTable, Twitter, OneLogin, Meta for Business, Voxpopme

See alternatives

Q. What level of support does InMoment offer?

InMoment offers the following support options:
24/7 (Live rep), Phone Support, Email/Help Desk

See alternatives

InMoment product overview

What is InMoment?

InMoment is a cloud-based CX software that helps midsize and large businesses collect and manage employee and customer feedback to improve brand experience. The application helps businesses in the automotive, healthcare, finance, IT retail, and utility sectors capture customer feedback from multiple channels in texts, voice, and video formats and gain insights into experience through predictive models and text diagnostics.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support
Email/Help Desk

InMoment features

Functionality

4.1

/5

7

Total features

25

4 categories

Most valued features by users

Reporting/Analytics
Visual Analytics
Reporting & Statistics
Dashboard
Ad hoc Reporting
Predictive Analytics
Monitoring
Benchmarking

Functionality contenders

InMoment users reviews

Overall Rating

4.6

/5

7

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

5

1

1

0

0

Overall rating contenders

AvatarImg
AvatarImg

Jacob S.

Verified reviewer

Events Services, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rate Your service

Reviewed 4 years ago
Pros

We have been implementing consumer surveys to better experiences at work. The software is simple, the metrics are constructive, and you’ll know exactly how these surveys relate. Great software for employee and customer management .

Cons

I wish there was some way to change 9’s to 10’s or require a comment, and maybe there is, but I don’t love how surveys can have a number with no notes.

DS
AvatarImg

Dale S.

Computer & Network Security, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Thinking out side the box and give you more than just a survey

Reviewed 4 years ago

When use correctly I know what my client like and what they do not like.

Pros

The system allow you to go through call your comments and figure out what is working for your company and what is hurting it. The antithetical part is fan tactic. The customer support is second to non.

Cons

I cannot think of alot of cons with inmoment. They have live support 24 X 7. Some time the right hand does not know what the left had is doing but this seem to be getting better over the past year.

KB
AvatarImg

Kristin B.

Insurance, 10,001+ employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

InMoment - Good Product, small enhancements possible

Reviewed a year ago

Overall this is a great program! I would recommend it to any provider/company that needs to track scoring on surveys! This is a great tool and easy to use for newbies needing to track, but trying to change results is a bit harder if needed.

Pros

I love the simplicity of the software. Pulling a report of the surveys is very easy and pretty quick. I do like that it allows some customization to the reporting as well.

Cons

I am a little disappointed in not being able to make amends/adjustments to the surveys without going through several doors first. Recently changing survey systems and scoring methods is causing a few problems with scores but to correct them even with customer supplied confirmation that their score was an error is a few hoops to jump through.

AO
AvatarImg

Alison O.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

InMoment Review

Reviewed 6 years ago

InMoment is a great tool for capturing customer data and setting up different types of customers. Reporting inside moment is very hard to use, especially when setting up parameters and custom reports for different parts of your organization. InMoment does have excellent customer service and is quick to answer questions.

Pros

No pros were added to this review

Cons

No cons were added to this review

TD
AvatarImg

Taylor D.

Accounting, 10,001+ employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Needed a new survey tool for projects

Reviewed a year ago
Pros

At my organization we needed a tool that allowed us to create multiple surveys with little to no limitations. The previous system we used had too many limitations thereby making it hard for some questions. Going to InMoment solved that issue.

Cons

No complaints so far. Haven’t used it much but am pleased with its functionality.

Common InMoment comparisons

InMoment logo
Medallia Experience Cloud logo
InMomentvsMedallia Experience Cloud
InMoment logo
Qualtrics EmployeeXM logo
InMomentvsQualtrics EmployeeXM
InMoment logo
Qualtrics CustomerXM logo
InMomentvsQualtrics CustomerXM

Related categories