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SurveyMonkey vs InMoment Comparison (2026)
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
InMoment
4.3
(29)5
16
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Create experiences customers love with AI-powered surveys & analytics. Quickly gather and analyze feedback using NPS®, CSAT, and VoC programs to identify opportunities for improvement. Integrate insights with 200+ business tools like Salesforce and Tableau, empowering teams to take action.
InMoment is a cloud-based CX software that helps midsize and large businesses collect and manage employee and customer feedback to improve brand experience.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
10.5K
5
4
3
2
1
6.8K
3K
498
91
49
- Value for money
- Ease of use
- Features
- Customer support
81%
would recommend this app4.3
29
5
4
3
2
1
16
8
3
1
1
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this appPros
“It saves time, keeps responses organized, and provides useful reporting that helps improve internal processes and team engagement. While some premium features come at an additional cost, the platform is dependable, user-friendly, and delivers good value for regular feedback collection.”
EW
Emilia W.
Network Support Coordinator
“My only criticism is the way response data is exported. While the export feature is functional, I feel the formatting could be improved to make the data easier to analyze and present, especially when working with larger surveys or sharing results with others”
Ashley G.
HR Manager
“I especially appreciate the variety of question types, customization options, and detailed analytics that help turn responses into actionable insights.”
JH
Jenny H.
Communications Director
Pros
“InMoment is a sightful platform with strong analytics, but most of the time, usability and support could be improved.”
AM
Andy M.
Senior Account Executive
“The customer service if very knowledgeable and helpful for any issues that we have ever had.”
JH
Jennifer H.
Managing Paralegal
“The tool is very user friendly and you can create a survey without any training.”
JH
Jace H.
Sr. Project Manager
Cons
“Some advanced survey logic and reporting features require a paid subscription, which may not be ideal for smaller teams with basic needs.”
EW
Emilia W.
Network Support Coordinator
“Some customization and analytics options are only available in higher-priced plans, which can be expensive for individuals or small businesses.”
Ronith C.
Student
“The free/basic tier has serious restrictions—limited questions, limited number of responses you can view/export, and many features locked behind paid plans.”
EW
Emma W.
Assistant manager
Cons
“I have not received 8h of management support services a month since I joined the company almost a year ago.”
AK
Ana K.
Sr Customer Experience Specialist
- Vendor responds to reviews
- Last review5 days ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features112
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Notifications
- Anonymous Feedback
- Audience Targeting
- Autofill
- Automatic Transcription
- Behavior Tracking
- Behavioral Analytics
- Benchmarking
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Call Recording
- Call Tracking
- Campaign Analytics
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Complaint Monitoring
- Conditional Logic
- Continuous Feedback
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer Journey Mapping
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Analysis Tools
- Data Capture and Transfer
- Data Import/Export
- Data Integration
- Data Mapping
- Data Mining
- Data Security
- Data Visualization
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Employee Coaching Tools
- Employee Onboarding
- Employee Recognition
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Contact Centers
- Forecasting
- Forms Creation & Design
- Forms Management
- Gamification
- Goal Management
- Intent Recognition
- Interactive Content
- Interactive Reports
- Key Performance Indicators
- Keyword Filtering
- Keyword Tracking
- Knowledge Management
- Lead Generation
- Learning & Development
- Live Results Sharing
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multi-Location
- Multiple Data Sources
- Multiple Question Types
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- Notes Management
- Offboarding
- Offline Response Collection
- Online Polling
- Peer-to-Peer Recognition
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Predictive Modeling
- Prioritization
- Profitability Analysis
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Randomization
- Ratings/Reviews
- Real Time Comparisons
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recommendations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Response Quotas
- Response Validation
- Retention Tracking
- Review Badge Management
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- Role-Based Permissions
- SEO Management
- SMS Messaging
- SSL Security
- Scorecards
- Scoring
- Search/Filter
- Segmentation
- Self Assessment
- Self Service Data Preparation
- Sentiment Analysis
- Single Sign On
- Skills Assessment
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Social Sharing
- Strategic Planning
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Text Mining
- Third-Party Integrations
- Trend Analysis
- Trend/Problem Indicators
- URL Customization
- Visual Analytics
- Web Forms
- Website Integration
- Widgets
- Word Clouds
- Workflow Automation
- Workflow Management
- Total features110
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Notifications
- Anonymous Feedback
- Audience Targeting
- Autofill
- Automatic Transcription
- Behavior Tracking
- Behavioral Analytics
- Benchmarking
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Call Recording
- Call Tracking
- Campaign Analytics
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Complaint Monitoring
- Conditional Logic
- Continuous Feedback
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer Journey Mapping
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Analysis Tools
- Data Capture and Transfer
- Data Import/Export
- Data Integration
- Data Mapping
- Data Mining
- Data Security
- Data Visualization
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Employee Coaching Tools
- Employee Onboarding
- Employee Recognition
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Contact Centers
- Forecasting
- Forms Creation & Design
- Forms Management
- Gamification
- Goal Management
- Intent Recognition
- Interactive Content
- Interactive Reports
- Key Performance Indicators
- Keyword Filtering
- Keyword Tracking
- Knowledge Management
- Lead Generation
- Learning & Development
- Live Results Sharing
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multi-Location
- Multiple Data Sources
- Multiple Question Types
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- Notes Management
- Offboarding
- Offline Response Collection
- Online Polling
- Peer-to-Peer Recognition
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Predictive Modeling
- Prioritization
- Profitability Analysis
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Randomization
- Ratings/Reviews
- Real Time Comparisons
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recommendations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Response Quotas
- Response Validation
- Retention Tracking
- Review Badge Management
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- Role-Based Permissions
- SEO Management
- SMS Messaging
- SSL Security
- Scorecards
- Scoring
- Search/Filter
- Segmentation
- Self Assessment
- Self Service Data Preparation
- Sentiment Analysis
- Single Sign On
- Skills Assessment
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Social Sharing
- Strategic Planning
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Text Mining
- Third-Party Integrations
- Trend Analysis
- Trend/Problem Indicators
- URL Customization
- Visual Analytics
- Web Forms
- Website Integration
- Widgets
- Word Clouds
- Workflow Automation
- Workflow Management
Integrations
- Total integrations85
- AWS Systems Manager
- ActiveCampaign
- Administrate Training Management
- Airtable
- Alchemer
- Apptio Platform
- Appy Pie
- Arlo Training Management Software
- Auth0
- BambooHR
- Birdeye
- Campaign Monitor by Marigold
- Capsule
- Chattermill
- ClicData
- ClickSend
- Constant Contact
- Contentsquare
- Coupa
- CozyRoc SSIS+ Components Suite
- Custify
- DataGrail
- Databox
- Databricks
- Dataddo
- Deputy
- Docparser
- Docusign
- Dropbox
- Dynamics 365
- Egnyte
- Emma by Marigold
- Enterpret
- Ethnio
- Eventbrite
- Evernote Teams
- Fivetran
- Flatly
- Forethought AI Agents
- Freshdesk
- Freshservice
- Fullstory
- Gainsight CS
- Gmail
- Google Drive
- Google Forms
- Google Sheets
- GreenSpark
- Heap
- Hevo
- Hootsuite
- HubSpot CRM
- HubSpot Content Hub
- HubSpot Marketing Hub
- Integry
- Jitbit Helpdesk
- Jivrus Looker Studio Connectors
- Kapiche
- Keap
- LogRocket
- Mailjet
- Make
- Marketo Engage
- Marketo Sales Connect
- Matillion
- Maximizer CRM
- Meta for Business
- Microsoft Excel
- Microsoft Power BI
- Microsoft Teams
- Minitab
- Mixpanel
- Monkedo
- NVivo
- Nimble
- Notion
- Okta
- OneDrive
- OneLogin
- OpenTable
- Oracle Eloqua Marketing Automation
- Osano
- Pabbly Connect
- PersistIQ
- Phonic
- Pipedream
- Productiv
- Propel
- Purplepass
- Quantum Metric
- Quickbase
- Quickwork
- RD Station
- Rally UXR
- Recruit Wizard
- Respondent
- RethinkBH
- RingCX
- RingCentral Engage Digital
- RingCentral Engage Voice
- Robly
- Salesforce Platform
- Salesforce Sales Cloud
- Segment
- SendGrid
- Sendoso
- ServiceNow
- SessionCam
- Shopify
- Skyvia
- Slack
- Smartsheet
- Splunk Enterprise
- Stitch
- Stripe
- Style Intelligence
- Tableau
- TaskRay
- Thematic
- TrackVia
- Tradeshift
- Transcend
- Tray.io
- Trello
- Tremendous
- Trustpilot
- Tugger
- Twilio
- Twitter/X
- Unbounce
- Unito
- UpMetrics
- Veeva CRM
- Visme
- Voxpopme
- Workato
- Zapier
- Zendesk AI
- Zendesk Suite
- Zoho CRM
- Zoho Campaigns
- Zoom Events and Webinars
- Zuper
- monday AI Work Platform
- theMarketer
- trocco
- viaSocket
- Total integrations72
- AWS Systems Manager
- ActiveCampaign
- Administrate Training Management
- Airtable
- Alchemer
- Apptio Platform
- Appy Pie
- Arlo Training Management Software
- Auth0
- BambooHR
- Birdeye
- Campaign Monitor by Marigold
- Capsule
- Chattermill
- ClicData
- ClickSend
- Constant Contact
- Contentsquare
- Coupa
- CozyRoc SSIS+ Components Suite
- Custify
- DataGrail
- Databox
- Databricks
- Dataddo
- Deputy
- Docparser
- Docusign
- Dropbox
- Dynamics 365
- Egnyte
- Emma by Marigold
- Enterpret
- Ethnio
- Eventbrite
- Evernote Teams
- Fivetran
- Flatly
- Forethought AI Agents
- Freshdesk
- Freshservice
- Fullstory
- Gainsight CS
- Gmail
- Google Drive
- Google Forms
- Google Sheets
- GreenSpark
- Heap
- Hevo
- Hootsuite
- HubSpot CRM
- HubSpot Content Hub
- HubSpot Marketing Hub
- Integry
- Jitbit Helpdesk
- Jivrus Looker Studio Connectors
- Kapiche
- Keap
- LogRocket
- Mailjet
- Make
- Marketo Engage
- Marketo Sales Connect
- Matillion
- Maximizer CRM
- Meta for Business
- Microsoft Excel
- Microsoft Power BI
- Microsoft Teams
- Minitab
- Mixpanel
- Monkedo
- NVivo
- Nimble
- Notion
- Okta
- OneDrive
- OneLogin
- OpenTable
- Oracle Eloqua Marketing Automation
- Osano
- Pabbly Connect
- PersistIQ
- Phonic
- Pipedream
- Productiv
- Propel
- Purplepass
- Quantum Metric
- Quickbase
- Quickwork
- RD Station
- Rally UXR
- Recruit Wizard
- Respondent
- RethinkBH
- RingCX
- RingCentral Engage Digital
- RingCentral Engage Voice
- Robly
- Salesforce Platform
- Salesforce Sales Cloud
- Segment
- SendGrid
- Sendoso
- ServiceNow
- SessionCam
- Shopify
- Skyvia
- Slack
- Smartsheet
- Splunk Enterprise
- Stitch
- Stripe
- Style Intelligence
- Tableau
- TaskRay
- Thematic
- TrackVia
- Tradeshift
- Transcend
- Tray.io
- Trello
- Tremendous
- Trustpilot
- Tugger
- Twilio
- Twitter/X
- Unbounce
- Unito
- UpMetrics
- Veeva CRM
- Visme
- Voxpopme
- Workato
- Zapier
- Zendesk AI
- Zendesk Suite
- Zoho CRM
- Zoho Campaigns
- Zoom Events and Webinars
- Zuper
- monday AI Work Platform
- theMarketer
- trocco
- viaSocket
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