MemberClicks vs Join It

Daxko Operations

StarChapter

Mindbody

Complete operations software for member-based nonprofits - integrating programs, billing, and check-ins in one secure system.

StarChapter is an association management software for local chapters, combining membership management, website content, event registration and email marketing

Mindbody offers business management software for spas, salons, gyms, wellness practitioners and other class and appointment-based businesses.

Executive Director

Now we're extremely disappointed with the customer service and product not being able to meet the growing needs of our organization (small staff less than 10, and budget overall less than $1m). When engaging with the staff, its typically a "sorry, but it is what it is" outcome.

Customer service can be difficult to get a hold of.

Webmaster

MemberClicks support staff is excellent in assisting with questions regarding the software, making admins aware of additional tools within the software,  with their timely responses.

Membership and Meetings Manager

Customer service: MemberClicks guards who can ask their staff support-related questions.

MemberClicks gives small-scale associations, AMCs & non-profits access to full membership management - from website building to accounting and marketing.

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Application Management

Attendance Tracking

Attendee Management

Attendee Tracking

Budgeting/Forecasting

Calendar Management

Chapter Management

Committee Management

Communication Management

Contact Database

Contact Management

Content Management

Credit Card Processing

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Discount Management

Document Storage

Drag & Drop

Dues Management

Electronic Payments

Email Marketing

Email Reminders

Email Templates

Enrollments/Onboarding

Event Calendar

Event Management

Event Registration

Event Scheduling

Event Ticketing

Financial Reporting

Forms Management

For Nonprofits

Fundraising Management

Group Registration

Invoice Management

Job Board

Member Accounts

Member Communication

Member Communities

Member Database

Member Directory

Member Portal

Membership Management

Membership Renewals

Member Types

Mobile Access

Mobile App

Newsletter Management

Payment Processing

Personalization

Recurring/Subscription Billing

Registration Management

Reminders

Reporting/Analytics

Reporting & Statistics

Role-Based Permissions

Search/Filter

Self Service Portal

Speaker Management

Sponsorship Management

Surveys & Feedback

Third-Party Integrations

Website Integration

Website Management

Reviewers appreciate MemberClicks’ affordability and say it offers good value for money, especially for small organizations. Some users report frequent price increases, costly add-ons, and high transaction fees, which they feel reduce its overall value.

Value for money

By industry, MemberClicks reviewers are most commonly professionals in non-profit organization management (48%). The most frequent use case for MemberClicks cited by reviewers is membership management (78% of reviewers).

MemberClicks

Web-based

WildApricot

YourMembership

Novi AMS

GrowthZone

MemberLeap

Cvent Event Management

ToucanTech

MC Professional

 MC Trade

Persistent formatting and functionality problems

Research Intern

There are a few little things I would change. When creating text on an article, for example, the spacing is weird. When I type the text looks right but when I submit and look from the front end there is weird spacing.

67% of reviewers feel negative about Bugs and Issues. Some users report ongoing frustrations with formatting inconsistencies, such as paragraph spacing and font issues, which impact their workflow. Reviewers indicate that glitches, slow page load speeds, and quirky system rules require frequent workarounds rather than permanent fixes. Users think that some features, like password resets and field placements, are unreliable or difficult to use. Some reviewers find that solutions to technical problems are delayed or incomplete, making it challenging to fully utilize the software.

Supportive and knowledgeable team

100% of reviewers feel positive about Team Collaboration. Some users report that the MemberClicks team provides consistent support from implementation through ongoing use, making transitions seamless. Reviewers indicate that the team’s professionalism and organization help them mobilize initiatives quickly, even with limited resources. Users think the knowledgeable staff assists with technical challenges and adapts to unique organizational structures, which they feel is essential for their daily operations. Some reviewers find the team approachable and patient, allowing them to work comfortably regardless of their technical expertise.

Responsive customer service experience

93% of reviewers feel positive about Customer Support. Reviewers appreciate the prompt and knowledgeable responses from the MemberClicks support staff, often receiving assistance within hours. Some users say the help desk resolves technical issues efficiently and offers guidance for both standard and unique requirements. Users think the customer service team is empathetic and thorough, making them feel supported during troubleshooting. Some reviewers find the availability of multiple support channels, including phone and email, helpful for addressing urgent and routine questions.

For example, rather than a long registration form for a conference where we have to include multiple questions around event add-ons (optional tours, dine arounds, etc.), I wish we could create separate, purchase-able "items", where they can pick and pay for different conference passes and add-ons as they please.

The way the MemberClicks software streamlines processes and maintains all information in one, easy-to-access, clear, accurate platform, our workload is lighter and the quality of the work we perform for our client is higher.

It is difficult to do things like sell spouse-only passes on the same registration form as normal attendees, because for the initial question where an attendee selects a pass type, we want all of their corresponding attendee data to pull out separately with their filled out form, and MemberClicks only pulls data by number of times a form has been filled out.

At least for the version we pay for, there does not seem to be a more interactive registration experience, and the user interface of the form is rather bland and "clunky," forcing the attendee to answer a list of questions built-out on the form.

President and CEO

MemberClicks serves as a comprehensive platform for our organization, storing all of our data in one place.

The software also assists with website management and provides an Event Speaker Evaluation tool.

Outreach Director and Trainer

Personify, which owns MemberClicks, has heavy handed, high penalty contract and billing policies which seem very scammy.

I personally serve as the team's event manager and need to be able to speak with someone directly about ways to improve our registration process, but have been told I am not able to do so as I do not have administrator privileges.

It would also be nice for members to log into their profile and see which upcoming events they are signed up for versus simply if they have filled out/taken a "form."

Program Director

I'm very happy with the product, I turn to it often to grab relevant, necessary and meaningful membership data that can make my job easier.

The product itself is not user friendly nor intuitive to assist in managing large events, lacks work-flow automation in communications,  lacks standards/templates in communications and events - which requires a heavy administration time and effort.

The sales team sold us a software product with promises of all it could do and none of that was accurate.

Membership Coordinator

The reality does not match what I was told about how things would work. If you are only using MCTrade, I'm sure it will be fine, but if you need to integrate outside of Personify products, I would get a consultant's opinion.

Student Employment

My organization had trouble getting help with our site when issues arose.

National Secretary

I also like being able to modify the profile views and profile information.    

It takes a little time (like any other product) to learn. When I have an issue, I may not get an immediate response but someone will always get back to me fairly quickly.

Director of Marketing and Communications

We prefer this to the system we had in the past which did not provide us with the support we needed or updates we wanted.

We are able to customize and make the information our own which is great.

The formatting and ease for the customer on the actual site were nice.

The folks in charge of their billing department do not have phone capability.

Personify by MemberClicks has been an excellent solution for our client.

Spoke with groups similiar to us before making that decision that had gone with other products that they wished they had not.

It is a quick, easy way to access a lot of relevant content regarding our members.  

This was not allowed by our agreement (which had capped increases to 5%), but the parent company (Personify) changed the terms & conditions to allow themselves to break their own contract.

From event registration to payment tracking, MemberClicks has been a terrific solution to our association management needs.

Board Secretary

Is it even legal to renew a companies contract early?

It was once an effective company that had good relationships with its customers.

response to questions is pretty immediate.

We talk with you." When a company with which you've had a long-term relationship punishes a loyal, paying customer like this, one is left only to be committed to ensure that no other leader is left to feel like we do.

I'm not very computer savvy - or at least with the backside of things.   But I was SO appreciative of the helpful online chats!  

I have asked many times for a couple options.  

We discontinued our service last month, but because we were within the 60-day window, they charged us for the entire year.

Pressured to justify the increasing annual costs without any support from MC staff; poor focus on customer retention.

Group Facilitator

The most reliable thing MC did was to raise their monthly fee, like clockwork, every single year.

I worked with someone to switch my association to the "new" platform, which should have been a seamless process.

Director of Membership Development and Strategic Partnerships

MemberClicks is not always intuitive and user friendly.

The experience with the trainings, set-up and overall use has been positive.

Developer

Memberclicks has been very good for managing membership, handling invoices and creating portals for our members.

Fees went up by 5% for two years in a row, then more than 20% in 2023.

In the last few years the price has dramatically increased and the service level has decreased.  

Extremely poor and delayed customer service.

Our biggest, and really only, issue is being able to integrate with a credit card machine during events.

Director

We use them for website hosting/management, membership database, membership renewal, event registration, email blasts.

Customer Support

Integrations

Pricing

Form Creation

Data Management

Training and Learning Curve

Customization Options

Team Collaboration

Small Business

Mid-size Business

Freelancers

Large Enterprises

Some users say MemberClicks offers good value for money, especially compared to more expensive alternatives, and appreciate that multiple features are included in one package, saving time and funds. Reviewers appreciate its affordability, particularly for small organizations and non-profits, and feel it is a worthwhile investment given the included functionalities. Some reviewers find the pricing reasonable and the product easy to use. However, some users report frequent price increases, additional costs for add-ons, and high transaction fees, which they feel make the system expensive over time. Some reviewers feel the value does not match the cost due to limited technological progress.

Personify

VP Technology

It is hard to express how easy member management has become for us since switching to JoinIT. And when we do have questions, the online technical support chat is second to none.

Membership Secretary

She was just amazing and so helpful with her suggestions to work through my problem.  

Join It is membership management software for associations, clubs and nonprofits. Manage member records, online sign-ups, recurring payments, renewals, digital cards, events and member engagement in one simple platform.

MemberClicks vs Join It Comparison (2026)

MemberClicks

Join It

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives