MemberClicks Pricing, Features, Reviews & Comparison of Alternatives

MemberClicks

All-In-One Membership Management Software

4.35/5 (359 reviews)

MemberClicks overview

What is MemberClicks?

MemberClicks empowers organizations to save time and money while making the most of the web. We offer a comprehensive software solution to simplify the everyday technology needs of small staff associations.

Ease the process of managing your association by handling membership management, applications, dues renewals, event registrations and more, all in one intuitive solution. Our solution can stand alone as a membership website and social community for your association or it can seamlessly integrate into your existing website.

We understand small staffs - we built our whole company from the ground up around their unique needs. Short on time, working under constrained budgets and lacking technical know-how, most small staffs struggle with implementing and maintaining association technology. That's why we go above and beyond to provide exceptional customer service along with our products.

With MemberClicks you'll receive a comprehensive, guided implementation process from a dedicated account manager to get you up-and-running. If you need help, you'll get unlimited support from our accessible, well-versed team. And you'll have access to ongoing training opportunities, maintenance packages, valuable free services and a host of resources at your disposal 24/7. Our goal is to leave you smiling and excited to partner with us.
www.memberclicks.com

Pricing

Starting from
$238/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
MemberClicks screenshot: Transaction Report - MemberclicksMemberClicks screenshot: Attribute Management - Memberclicks

MemberClicks reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.1
  4.0
  4.8
Lori Krause

The product is good and somewhat easy to use, but It's the service that keeps us happy.

Used daily for 1-2 years
Reviewed 2018-06-13
Review Source: Capterra

Pros
Easy to use website creation area. Be able to update our website easily helps us to keep the content more current. Easy to create reports for our magazine distribution and other media distribution. It is easy to create the needed forms for our special events. The dashboard is a great way for my board of directors to view current membership numbers, this saves me time and I don't have to provide a report each month. It is nice having a help desk link to get questions answered quickly. It is also helpful to have the Tuesday and Thursday training sessions show up on my google calendar so that I can learn memberclicks funtionality on a weekly basis. Our members find it easy to use as well. They can update there membership rosters with a simple click of a button. They can add just as easily by clicking a button to add a new member to there roster.

Cons
I do not like the limitations of the content we want to creation, such ad emails. There seems to be a lot of limitations of size and file types. I do not like that an invoice does not automatically update after a service director updates there individual profile list of there active members. They have to call our office for us to click several buttons and create a new invoice so they can pay it. Our organization has annual renewal of over 7000 people, a simple button that the service director could puch once the roster has been updated to update the invoice automatically is something memberclicks needs to add. I know that we are not the only organization that does group membership types. Annother feature that would be nice is to be able to see more detailed demographics on our e-blast system. I know we can see who opened it but additional data would be nice.While the help desk page provides alot of information, I would like to see more video content on how to do things with memberclicks. I prefer video over reading long pages because i do not have alot of time in my day to search for the answers, which is why if it takes me more then 10 minutes to find an answer, I will stop looking and call customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Naomi Bludworth

Great product

Used daily for 2+ years
Reviewed 2019-08-21
Review Source: Capterra

Overall good experience. Set up was fairly streamlined. Some glitches here and there - some of which have yet to be resolved (i.e. directory map location issues and mailchimp integration issues); customer service is overall pretty good - my only beef is when items are not being resolved I get no response or follow ups to let me know what's going on - it's like they fall off the face of the Earth (i.e directory map location and mailchimp issues). However, the service folks are always very nice and helpful 95% of the time. When compared to other member management software platforms - this one has most of the features we wanted for the price we could afford.

Pros
Overall this product has MOST of the features we were looking for in a member management / website integration system. We needed software that managed our membership database and integrated with our website and would allow for easy registration for events on our site.

Cons
I wish the online version included all of the features and functionality of the desktop software. Alternatively, I wish the desktop software was mac compatible. I also wish there was some additional customization options on the registration forms for events so that you can customize the look of the registration forms to break up areas between registration fees vs. sponsorships vs. other registration items so things were more intuitive. I also wish there was a way to offer downloadable or "e-tickets". Another "wish list" item is the ability to create your own custom forms outside the membership form or event registration forms - such as a form where users can donate to a charitable cause where users can input whatever value they want. There are several other "wish list" items I'd like to see that are available in other software platforms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Nancy Guy

Using product for two months and feeling frustrated

Used daily for less than 6 months
Reviewed 2018-10-08
Review Source: Capterra

I did not have a positive experience with my on-boarding specialist. There was often confusion about appointment times; work that was promised was not completed timely; in fact, some of it has still not been done and we have been live for two months. When the system went live, renewal notices were sent to all my members and they were only supposed to go to the ones that had lapsed. My Board of Directors approved the rather large expenditure to purchase the system and then my credibility was impacted when I had to explain why members that had already paid for the year, were receiving a bill. Even though I had put in writing to the on-boarding specialist that the renewal notices for 2019 were to go our in November 2018, they went out September 1st. When I questioned this, I was told there was a bit of confusion. Thank goodness the help team members have been responsive and have tried to help sort out any problems.

Pros
As the director of a member based association, I contacted my fellow directors in other states that were using MemberClicks to ask about their experience with the product. They all recommended it noting just a few problem areas. I had an amazing demo experience with a very knowledgeable and friendly staff person who sold me on the product. Having the ability to track membership, generate invoices and track payments was a key reason for choosing the product. I hope that in a year's time, my comfort level with using the system will be such that I can realize the benefits we envisioned when purchasing the product. I will say the help desk staff are very responsive and accessible.

Cons
I have used other AMS products in other jobs so I have a basis for comparison in terms of what these systems can do. I would like to see MemberClicks streamline the creation of notices for members. For example, right now I have to create a notice for every single type of member (e.g. notice about payment of dues). It would be much easier if I could create a notice and then click which members it applies to rather than having to copy and paste the info into 8 different notices. Also, I know there are videos and staff available by e-mail but it would be helpful to have a guide or instruction manual that includes step by step instructions, rather than having to search through a bunch of articles. Also, I would love to be able to produce membership and revenue reports.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Sarah Bennett

Membership Database - Not eCommerce

Used daily for 2+ years
Reviewed 2020-02-06
Review Source: Capterra

We're solving a variety of problems with MemberClicks, primarily tracking memberships and what they can access through our website is what works best. The refresh time (for when someone renews and their access being re-granted to members only content) is quite fast, making it easy for someone to renew and access any and all members only content quickly.

Pros
MemberClicks functions very well as a membership database. It's easy to track our members, when they expire, if they've paid their dues, etc. It's also easy to see how much money you've brought in from membership dues. Additionally, their form tool is quite simple to use and powerful if you know what you're doing.

Cons
MemberClicks has a lot of features that don't function as well as they could. I would not use this for anything other than membership and general data tracking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Romy Fitschen

MemberClicks Membership and Event Software Good Product

Used daily for 1-2 years
Reviewed 2019-07-16
Review Source: Capterra

Onboarding process was excellent and fairly easy. Their customer service is also excellent. They are always trying to improve.

Pros
MemberClicks is a moderately priced software that manages essential membership and event registration functions. Its easy for someone who is not a programmer to jump into and export information or run reports. You can also easily filter on most of the fields.

Cons
The canned reporting is limited as is the financial reporting. However you can export easily to supplement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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MemberClicks pricing

Starting from
$238/month
Pricing options
Subscription
View Pricing Plans

Pricing is based on the number of member profiles in your database. We offer both monthly and annual payment options. For more details, see the link to our pricing page above.

MemberClicks features

API
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customizable Branding
Customizable Reporting
Customizable Templates
Electronic Payments

Activity Dashboard (252 other apps)
Customer Database (174 other apps)
Data Import/Export (200 other apps)
Email Integration (208 other apps)
Real Time Data (145 other apps)
Reminders (198 other apps)
Reporting & Statistics (272 other apps)
Social Media Integration (188 other apps)
Surveys & Feedback (164 other apps)
Third Party Integration (247 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for MemberClicks

Key features of MemberClicks

  • Association Management System
  • Committee Management
  • Content Management
  • Dues Payment & Renewals
  • Event Management
  • Event Registrations & Payments
  • Member Applications
  • Member Database
  • Member Engagement Tools
  • Online Directory
  • Payment Processing
  • Reporting
  • Social Community
  • Website & CMS
View All Features

Benefits

MemberClicks offers a solution tailored to fit the specific needs of small-staff associations. In addition to providing you with the features listed below, it can function as a standalone membership website or integrate with your existing site. We've put together a complete set of features that can help you make the most of the web.

Membership Management
Our online solution for membership management is integrated with event registration, CMS and community features, providing everything membership organizations need from the web.

Event Registration
We give small-staff organizations the power to create and edit online event registration forms, manage registrants online, and generate extensive reports for easy analysis.

Dues Payment
Automate your member application, dues renewal and payment processes, integrated into our online member database and event registration solutions.

Social Community
We provide all the tools necessary to create an online community to engage and connect your membership, integrated with your membership and event management solution.

Website & CMS
Our team of experts can give your website instant appeal, all within your budget. Our CMS is both powerful and easy-to-update. Our solutions also work with your existing website.

Member Engagement
Our online solution is packed full of customizable options that enable small staff associations to increase membership engagement and retention.