MemberClicks vs Whova

Eventbrite

Cvent Event Management

Eventbrite is a global ticketing and event technology platform that provides creators of events with tools and resources to seamlessly plan, promote, and produce live experiences. Eventbrite is a ticketing and event technology platform that helps businesses organize and sell tickets to events online while helping people discover events that fuel passions. From workshops to concerts to conferences to film and music festivals, Eventbrite houses events of all shapes and sizes.

Cvent Event Management provides online event planning and management, web survey and email marketing solution for event planners, attendees, and hospitality venues across industries, globally. The software supports the entire event lifecycle, from marketing and initial registration through to event check-in & beyond

Whova

Whova is a cloud-based event management solution that enables businesses, universities, exhibitors, and government organizations to engage with attendees, generate name badges, handle online registration processes, and host video conferences.

Executive Director

Now we're extremely disappointed with the customer service and product not being able to meet the growing needs of our organization (small staff less than 10, and budget overall less than $1m). When engaging with the staff, its typically a "sorry, but it is what it is" outcome.

Customer service can be difficult to get a hold of.

Webmaster

MemberClicks support staff is excellent in assisting with questions regarding the software, making admins aware of additional tools within the software,  with their timely responses.

Membership and Meetings Manager

Customer service: MemberClicks guards who can ask their staff support-related questions.

MemberClicks gives small-scale associations, AMCs & non-profits access to full membership management - from website building to accounting and marketing.

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Application Management

Attendance Tracking

Attendee Management

Attendee Tracking

Budgeting/Forecasting

Calendar Management

Chapter Management

Committee Management

Communication Management

Contact Database

Contact Management

Content Management

Credit Card Processing

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Discount Management

Document Storage

Drag & Drop

Dues Management

Electronic Payments

Email Marketing

Email Reminders

Email Templates

Enrollments/Onboarding

Event Calendar

Event Management

Event Registration

Event Scheduling

Event Ticketing

Financial Reporting

Forms Management

For Nonprofits

Fundraising Management

Group Registration

Invoice Management

Job Board

Member Accounts

Member Communication

Member Communities

Member Database

Member Directory

Member Portal

Membership Management

Membership Renewals

Member Types

Mobile Access

Mobile App

Newsletter Management

Payment Processing

Personalization

Recurring/Subscription Billing

Registration Management

Reminders

Reporting/Analytics

Reporting & Statistics

Role-Based Permissions

Search/Filter

Self Service Portal

Speaker Management

Sponsorship Management

Surveys & Feedback

Third-Party Integrations

Website Integration

Website Management

Reviewers indicate MemberClicks provides a good mix of features and affordability, and some users say the pricing is reasonable for small organizations. However, some reviewers feel frequent price increases and add-on costs reduce its value for money.

Value for money

By industry, MemberClicks reviewers are most commonly professionals in non-profit organization management (48%). The most frequent use case for MemberClicks cited by reviewers is membership management (78% of reviewers).

MemberClicks

Web-based

WildApricot

YourMembership

Novi AMS

GrowthZone

MemberLeap

MC Professional

 MC Trade

Persistent bugs and quirks

67% of reviewers feel negative about Bugs and Issues. Some users report ongoing problems with formatting, spacing, and page load speeds, which they find frustrating and time-consuming to manage. Reviewers mention that the software has quirks, glitches, and odd rules that require workarounds rather than permanent fixes. They indicate that certain issues, such as difficulties with templates, password resets, and inconsistent design elements, can hinder usability. Some reviewers feel that these persistent technical problems detract from their ability to fully utilize the platform and often lead to additional support requests.

Supportive team collaboration experience

100% of reviewers feel positive about Team Collaboration. Reviewers appreciate that the MemberClicks team is consistently knowledgeable, organized, and responsive throughout the sales, implementation, and ongoing support phases. They say the support and help teams are always available to answer questions, resolve issues, and provide guidance, making users feel supported regardless of their technical expertise. Some users indicate that the team’s willingness to assist and provide solutions helps their organizations mobilize initiatives quickly and comfortably, even with limited resources. They find that having a reliable team fosters confidence and efficiency in using the software.

Responsive and knowledgeable support

93% of reviewers feel positive about Customer Support. Reviewers indicate that customer service is prompt, friendly, and highly knowledgeable, often resolving issues within hours and providing thorough explanations. They appreciate having multiple channels for assistance, including phone and email, and note that support staff follow up to ensure problems are fully addressed. Some users say the support team is empathetic and patient, making it easy to get help even for complex or urgent matters. They value that customer service is consistently available and contributes significantly to their satisfaction with the product.

For example, rather than a long registration form for a conference where we have to include multiple questions around event add-ons (optional tours, dine arounds, etc.), I wish we could create separate, purchase-able "items", where they can pick and pay for different conference passes and add-ons as they please.

The way the MemberClicks software streamlines processes and maintains all information in one, easy-to-access, clear, accurate platform, our workload is lighter and the quality of the work we perform for our client is higher.

It is difficult to do things like sell spouse-only passes on the same registration form as normal attendees, because for the initial question where an attendee selects a pass type, we want all of their corresponding attendee data to pull out separately with their filled out form, and MemberClicks only pulls data by number of times a form has been filled out.

At least for the version we pay for, there does not seem to be a more interactive registration experience, and the user interface of the form is rather bland and "clunky," forcing the attendee to answer a list of questions built-out on the form.

President and CEO

MemberClicks serves as a comprehensive platform for our organization, storing all of our data in one place.

The software also assists with website management and provides an Event Speaker Evaluation tool.

I personally serve as the team's event manager and need to be able to speak with someone directly about ways to improve our registration process, but have been told I am not able to do so as I do not have administrator privileges.

It would also be nice for members to log into their profile and see which upcoming events they are signed up for versus simply if they have filled out/taken a "form."

The product itself is not user friendly nor intuitive to assist in managing large events, lacks work-flow automation in communications,  lacks standards/templates in communications and events - which requires a heavy administration time and effort.

The sales team sold us a software product with promises of all it could do and none of that was accurate.

Membership Coordinator

The reality does not match what I was told about how things would work. If you are only using MCTrade, I'm sure it will be fine, but if you need to integrate outside of Personify products, I would get a consultant's opinion.

Student Employment

My organization had trouble getting help with our site when issues arose.

The formatting and ease for the customer on the actual site were nice.

Personify by MemberClicks has been an excellent solution for our client.

Outreach Director and Trainer

Personify, which owns MemberClicks, has heavy handed, high penalty contract and billing policies which seem very scammy.

This was not allowed by our agreement (which had capped increases to 5%), but the parent company (Personify) changed the terms & conditions to allow themselves to break their own contract.

From event registration to payment tracking, MemberClicks has been a terrific solution to our association management needs.

Program Director

I'm very happy with the product, I turn to it often to grab relevant, necessary and meaningful membership data that can make my job easier.

Board Secretary

We talk with you." When a company with which you've had a long-term relationship punishes a loyal, paying customer like this, one is left only to be committed to ensure that no other leader is left to feel like we do.

We discontinued our service last month, but because we were within the 60-day window, they charged us for the entire year.

National Secretary

I also like being able to modify the profile views and profile information.    

It takes a little time (like any other product) to learn. When I have an issue, I may not get an immediate response but someone will always get back to me fairly quickly.

Pressured to justify the increasing annual costs without any support from MC staff; poor focus on customer retention.

Director of Marketing and Communications

We prefer this to the system we had in the past which did not provide us with the support we needed or updates we wanted.

We are able to customize and make the information our own which is great.

Group Facilitator

The most reliable thing MC did was to raise their monthly fee, like clockwork, every single year.

The folks in charge of their billing department do not have phone capability.

I worked with someone to switch my association to the "new" platform, which should have been a seamless process.

Spoke with groups similiar to us before making that decision that had gone with other products that they wished they had not.

It is a quick, easy way to access a lot of relevant content regarding our members.  

Developer

Memberclicks has been very good for managing membership, handling invoices and creating portals for our members.

Fees went up by 5% for two years in a row, then more than 20% in 2023.

Extremely poor and delayed customer service.

Our biggest, and really only, issue is being able to integrate with a credit card machine during events.

Is it even legal to renew a companies contract early?

It was once an effective company that had good relationships with its customers.

Director

We use them for website hosting/management, membership database, membership renewal, event registration, email blasts.

Easy to use platform that is robust enough to meet our needs.

response to questions is pretty immediate.

I'm not very computer savvy - or at least with the backside of things.   But I was SO appreciative of the helpful online chats!  

I have asked many times for a couple options.  

I guess the different type of membership and keeping them seperated when you were trying to send out emails to different groups.

System Administrator

Gathering and organizing member data is a breeze using MemberClicks.

Customer Support

Integrations

Data Management

Pricing

Form Creation

Phone Support

Customization Options

Chat Support

Small Business

Mid-size Business

Freelancers

Large Enterprises

Reviewers indicate MemberClicks offers a good balance of features and affordability compared to other membership management solutions, with several users appreciating that multiple functionalities are included in one package, saving them money and time. Some users say the pricing is reasonable and the product is a worthwhile investment, especially for small organizations or those with limited budgets. However, some reviewers feel that frequent price increases, add-on costs, and transaction fees reduce its value for money, and a few users report that the system can become expensive, particularly for non-profits or as service levels decline.

Personify

vFairs

vFairs is a virtual events management platform which enables organizations to host end-to-end online events & engage relevant audiences with custom registration forms, virtual booth templates, interactivity tools such as group chat or 1:1 chat, webinar functionality, event reporting, & more

Partner and Sales Manager

customer service was nice but they couldn't give me an explanation or solution.

Marketing Project Coordinator

I've had a great experience with Whova using it for an annual charity fundraising event and appreciate the attentive customer service I've received.

Office

The community boards, attendee profiles, and messaging help people connect before, during, and after events.

MemberClicks vs Whova Comparison (2026)

MemberClicks

Whova

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives