Mindbody vs BookSteam

Vagaro

Goldie

Acuity Scheduling

Vagaro is all-in-one software for beauty, wellness, and fitness professionals. Manage appointments, accept payments, run marketing campaigns, and grow your business all from one easy-to-use platform designed to help you save time and boost revenue.

Goldie is a comprehensive software designed for salon and beauty professionals. The platform offers appointment scheduling, automated client reminders, and integrated payment processing capabilities to help reduce no-shows and streamline business operations. Beauty professionals can manage their calendars, create branded online booking websites, and track business performance through detailed reports.

Acuity Scheduling is an online appointment scheduling solution that allows clients to self-schedule appointments or classes online, complete custom forms, receive confirmation notifications and reminders, and pay or donate with a credit card.

Owner

They have let their success drive down the quality of their customer service,  wait times are above two hours now just to get a human not counting how ever long it takes to solve the issue.  

I love that when I need assistance, even on a Saturday, I am able to connect with someone. And if for some reason they can't help me, they are able to get me help within a short time, for example, the following business day.

mister

maybe the integrated IA could be a little more smarter but, anyway, when it gets stuck on some topic customer service come right in to help out

Simplify appointment scheduling, automate reminders, and streamline your business management with Mindbody scheduling software.

Access Controls/Permissions

Accounting

Activities Booking

Activity Dashboard

Alerts/Notifications

Appointment Management

Appointment Scheduling

Assessment Management

Attendance Management

Attendance Tracking

Automated Scheduling

Barcode/Ticket Scanning

Billing & Invoicing

Booking Management

Booking Notes

Booth Rental Management

Calendar Management

Calendar Sync

Capacity Management

Charting

Class Management

Class Scheduling

Client Database

Client Management

Client Portal

Client Profiles

Commission Management

Confirmations/Reminders

Contract/License Management

Costume Management

Credit Card Management

Credit Card Processing

Customer Accounts

Customer Database

Customer Engagement

Customer Support

Customizable Forms

Customizable Reports

Customizable Templates

Customization

Data Import/Export

Debit/Credit Card Processing

Document Storage

Dues Management

eCommerce Management

Electronic Payments

Email Management

Email Marketing

Email Reminders

Email Templates

Employee Management

Employee Scheduling

EMR/EHR

Event Calendar

Event Management

Event Scheduling

Facility Scheduling

Faculty/Staff Management

Financial Management

Fitness Plan

For Barbershops

For Dance Studios

For Gyms

For Martial Arts

For Medical Spas

For Physical Therapy

For Salons and Spas

For Yoga/Pilates Studios

Gift Card Management

Group Reservations

Group Scheduling

HIPAA Compliant

Inventory Management

Inventory Tracking

Item Management

Lead Management

Live Chat

Loyalty Program

Marketing Automation

Marketing Management

Member Communication

Member Database

Member Directory

Member Portal

Membership Management

Membership Renewals

Member Types

Mobile Access

Mobile App

Multi-Location

Multiple User Accounts

Online Booking

Online Payments

Online Registration

Online Store

Onsite Registration

Patient Scheduling

Payment Processing

By industry, Mindbody reviewers are most commonly professionals in health, wellness and fitness (42%). The most frequent use case for Mindbody cited by reviewers is appointment scheduling (46% of reviewers).

Users and use cases

Some users report that Mindbody’s features and integrations add value, and reviewers appreciate occasional promotions and flexible pricing options. However, many reviewers feel pricing is expensive, with frequent increases, complex fees, and limited features in lower-tier plans.

Value for money

The Mindbody integration most frequently cited by reviewers is Google Calendar, a scheduling product rated 4.5 out of 5 for its integration with Mindbody.

Integrations

Mindbody is an appointment scheduling program with key features that include confirmations and reminders, mobile access, online booking, appointment management, payment processing, calendar management, and more.

Mindbody

Android

Windows

iPhone

Web-based

Zen Planner

ABC Glofox

WellnessLiving

Booker

Momence

Fresha

Jane

Jackrabbit Dance

Calendly

Mariana Tek

ZENOTI

fitDEGREE

SmartRec

ABC Trainerize

Square Appointments

Arketa

Timely

Starter

Accelerate

Ultimate

Difficult cancellation and refunds

89% of reviewers feel negative about Mindbody’s cancellation and refund processes. Users report that canceling subscriptions or services is complicated, often requiring long notice periods and repeated follow-ups. They say refunds are rarely granted, even when issues arise, and the process is time-consuming and stressful. Reviewers indicate that unclear policies, ongoing charges after cancellation, and difficulty accessing support make resolving billing disputes frustrating. Many express concern over rigid contracts, unexpected fees, and the lack of flexibility for both businesses and clients.

Slow and ineffective phone support

It has not at all been convenient for me, I must figure out everything on my own and every time I call for an issue I am placed on hold for an hour with the situation and then I get sent emails on how to fix it, and then I just never end up figuring it out.

67% of reviewers feel negative about Mindbody’s phone support. Users report long wait times, frequent transfers, and difficulty reaching knowledgeable representatives. They say resolving issues often requires multiple calls, with callbacks rarely honored and inconsistent information provided. Reviewers indicate that support staff sometimes lack expertise or fail to follow up, leading to unresolved problems. Many find the process disruptive to their business, with some expressing frustration over rude interactions and the overall lack of timely assistance.

Frequent bugs and glitches

Studio Owner

Outdate user interface, so many bugs, takes weeks for support to understand any issues you report, if you call support you sit on hold for over an hour with somebody coming back on every now and then to tell you do something you have already tried many times before and it doesn't work.

82% of reviewers feel negative about Mindbody’s reliability due to frequent bugs and system issues. Users report recurring software crashes, glitches, and slow loading times that disrupt business operations. They say outages and technical problems can last hours or days, impacting client bookings and payments. Reviewers mention that troubleshooting is time-consuming, and support for resolving bugs is often slow or ineffective. Many find the interface confusing, with outdated menus and inconsistent updates, leading to frustration and lost productivity.

Unreliable payment processing

64% of reviewers feel negative about Mindbody’s payment processing. Users report delays in receiving funds, high merchant fees, and frequent technical problems with transactions. They say the system sometimes fails to process payments, loses billing information, or creates errors in invoices and reports. Reviewers mention that integrating payment features is challenging, and support for resolving payment issues is limited. Many express concern over the impact on cash flow, client confidence, and the overall financial stability of their business.

High and unpredictable pricing

72% of reviewers feel negative about Mindbody’s pricing structure. Users say the software is expensive, with frequent rate increases and additional fees for essential features. They report feeling forced into higher-priced plans to access basic tools, and mention that the cost is prohibitive for small businesses. Reviewers express frustration over unexpected billing changes, complex contracts, and charges for add-ons or integrations. Many feel the value does not match the price, especially when combined with technical issues and limited customer support.

Optimized yoga studio operations

83% of reviewers feel positive about Mindbody’s yoga studio management. Users say the software makes it easy to schedule, book, and manage yoga classes, with location-specific features that help them find and join sessions anywhere. They appreciate the ability to handle multiple wellness services, customize offerings, and streamline client communication. Reviewers indicate that the platform is widely adopted in the yoga industry, reducing training needs for staff and making it simple to organize schedules, reminders, and payments for both instructors and clients.

Comprehensive wellness platform

Freelancer

Mindbody is a well-rounded wellness platform that offers a wide range of services to help users manage and track their fitness, wellness, and beauty routines.

91% of reviewers feel positive about Mindbody’s fitness and wellness capabilities. Users say the platform provides an all-in-one solution for managing fitness, wellness, and beauty services, making it easy to connect with local providers and streamline operations. They appreciate features like integrated scheduling, payment processing, and marketing tools, which help reduce administrative work and improve efficiency. Reviewers indicate that Mindbody’s network allows them to discover new studios, track progress, and access a variety of wellness options in one place, benefiting both business owners and clients seeking a seamless experience.

Centralized fitness class management

89% of reviewers feel positive about Mindbody’s gym and fitness class features. Reviewers appreciate being able to view, compare, and book classes at multiple gyms and studios through a single app. They say the platform simplifies class sign-ups, offers last-minute deals, and helps them manage schedules for themselves or their staff. Users find it valuable for keeping track of passes, memberships, and workout routines, especially when traveling or managing multiple locations. They highlight the convenience of accessing a wide variety of fitness options and reducing paperwork.

vice-president

The acounting page is the best with the scheduling features, the marketing links and the payment processing.

We are barely thousandaires and we are not able to decrease the delivery of our process when the program wants us to reduce our prices. When I go to the store, I see the price and I pay it, but for some reason, Pilates, Fitness, Yoga, we are all asked to reduce our prices when we pay thousands and put in hundreds hours of training to provide a high-quality service to people.

Founder

You can manage your staff & clients, collect member data, sell packages, track metrics, and even take payment in one tab on your browser.

Manager

It offers a comprehensive suite of tools that make it easy to manage class schedules, appointments, client bookings, and payments all in one place.

Owner and Teacher

You'll talk to a nice, professional person during your first phone call who (at least in my case) will tell you what you want to hear in order to sign the contract. Once I started getting into the set up, I started to realize that it was an extremely long process (onboarding can take up to 8 weeks) and that I wasn't going to get what I thought I would and that it takes a painfully long time to get answers.

The print out for the class list/roster contains all the information about the students so you can't use it for sign in.

Self care

This app allows me to see and schedule any class within my area.

Front Desk Receptionist

Mindbody allows me to run reports that shows how well my services are doing including client retention.

Relaxation Specialist

So if someone has a credit card on their Mindbody file, we can't use that at the business as a card on file when people book through the app because it doesn't pull the card information to their profile.

Director of Marketing and Communications

I especially appreciate the integrated marketing tools and automation features, which help us stay in touch with our clients and keep them engaged without added effort.

On that first phone call, when I asked about cancelling if things didn't go well, Sam (sales rep) made it seem like if I tried to cancel then they would give me a sales pitch but eventually would let me out of my contract which isn't true.

I run a premium boutique fitness studio in Southern California and we switched to Mindbody about a year ago which has made our operations, reporting, and member onboarding faster, easier, and more efficient.

Exercise Scientist

Mindbody registered my business name incorrectly despite clear instructions, and their onboarding deactivated appointment types, stopping me from processing client sessions.

Another significant advantage is that MINDBODY’s POS payment processing fees are notably lower than those of many competitors, helping us keep overall operating costs down.

Client Experience Manager

Would like the option to book into multiple same classes for a client (almost a button to book a certain number of the same class into the future).

Customer support via live phone calls and follow up emails covering the topic of conversation with help articles.

The dashboard allows you to see everything at a glance which is a time saver.

Director of Membership

One of its standout features is its intuitive interface, which facilitates easy booking for clients and efficient schedule management for staff.

Personal Trainer

I can book clients myself or have them book in with my link making it very easy to schedule and bill the client after each session.

Fitness Supervisor

I love that I can go to a day and see everyone's schedule or go to my schedule and see the week.

Some limitations on being able to adjust some client info on the back end, makes you rely on the client to be able to navigate.

Owner and Operator

It gives me in my small business more than enough options to make changes to my billing and schedule easily.

So, we are seriously considering stopping our partnership with Classpass. Despite the volume we have to consider, we can't take a price decrease; we have to not accept that we have to decrease our prices to accommodate a program run by billionaires.

Mindbody vs BookSteam Comparison (2026)

Mindbody

BookSteam

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives