BookSteam Pricing, Features, Reviews & Alternatives

BookSteam

Smart Online Appointment Scheduler

4.63/5 (79 reviews)

BookSteam overview

What is BookSteam?

Appointment based businesses of all sizes (from massage therapists to big-box stores and enterprises) can utilize BookSteam’s advanced booking platform to scale up their business and solve that tiresome job of scheduling. Unlimited business administrators can create multiple office locations, setup unique schedules for employees and customize account details.

With online payments your clients can pay a deposit, full payment or just leave a card on file at the time of the booking. Integrate BookSteam’s scheduling widget with your existing website and start taking bookings today!
booksteam.com

Pricing

Starting from
$19.95/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Chinese (Simplified), Portuguese, Italian, French and 5 other languages, Dutch, Norwegian (Bokmal), German, Russian, Spanish
BookSteam screenshotBookSteam screenshotBookSteam screenshot: BookSteam Calendar View

BookSteam user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.3
  4.6
  4.8
Anastasia Y.

Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm.

Used daily for less than 6 months
Reviewed 2017-12-13
Review Source: Capterra

Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!

Pros
Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.

Cons
I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sarah W.

Booksteam - simple, efficient, and effective

Used daily for 1-2 years
Reviewed 2019-07-08
Review Source: Capterra

Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out.

Pros
Very easy to use and very straight forward so it's simple to get done and show others how to use it. Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.). It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee. The client activity history has been great to be able to track client attendance, lateness, NCNS, etc.

Cons
There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone. Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Cang S.

Missing features, some broken

Used daily for 6-12 months
Reviewed 2019-07-09
Review Source: Capterra

App doesn't work well on Android. Customers unable to book their families/children while using packages, and because the kids don't have email addresses I have to use their parent's email, but I am not allowed to create accounts with the same email. Interface is confusing. The list of clients on a given class on the calendar has lots of buttons, I don't know what they do. Those buttons respond slowly. For some reason sometimes the visits are properly deducted from package, sometimes not. I think if the customer booked it themselves, it is, but if I added them manually it is not. But I had to figure this out. Nobody told me. It's pretty bad

Pros
Inexpensive, responsive customer service

Cons
Not good for clients who are children or families with children

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Nicola D.

Gets the work done perfectly.

Used daily for less than 6 months
Reviewed 2020-12-23
Review Source: Capterra

Great experience... love it up to now.

Pros
I looked for a long time for a scheduling app. Difficult to find when you offer at home services. None truly fits my needs... but Booksteam really made it easy for me to find ways to make it work. Every time I needed support they were more than available and had answers in close to no time. Fully recommend.

Cons
Ease of use Low price Amazing features Possibility of multiple locations Widgets for facebook and mini webpage to book Nice interface for clients

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ekaterina S.

The best booking software for the lashes business

Used daily for 2+ years
Reviewed 2019-07-19
Review Source: Capterra

Pros
I used to use Genbook software for all of my booking needs, after their price increase I switched over to BookSteam and never looked back. Not only Booksteam is better priced, but in my opinion it is a better software overall. I really like the booking page design, it is very stylish.

Cons
One thing I would like is for booksteam to add Square integration. Otherwise it is a perfect platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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BookSteam pricing

Starting from
$19.95/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

14 Day Free Trial (no credit card required), after:

$19.95 - 1 Staff / 2 Locations
or
$29.95 - 5 Staff / 5 Locations
or
$49.95 - 10 Staff / 10 Locations
or
$79.95 - 35 Staff / 35 Locations

Custom plans are available (contact us for a quote).

BookSteam features

Access Controls/Permissions
Alerts/Notifications
Billing & Invoicing
Customizable Reports
Data Import/Export
Inventory Management
Mobile Access
Reporting/Analytics
Third Party Integrations

API (851 other apps)
Activity Dashboard (815 other apps)
Audit Management (536 other apps)
Audit Trail (523 other apps)
Compliance Management (656 other apps)
Document Management (755 other apps)
Reporting & Statistics (805 other apps)
Search/Filter (610 other apps)
Status Tracking (520 other apps)
Work Order Management (524 other apps)
Workflow Management (670 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for BookSteam

Key features of BookSteam

  • Appointment Scheduling
  • Class Scheduling
  • Customer reviews
  • Advanced business stats
  • Client Payments
  • Free business web page
  • Book Now button
  • Colour coded time blocks
  • Facebook Integration
  • Separate Staff access
  • Security and Privacy
  • Email and SMS notifications
  • Easy to use calendar
  • Client management tools
  • Multiple Locations
  • Calendar synchronization
  • Client database builder
  • 24/7 Booking
  • Resource bookings
  • Double Booking
  • BookSteam Mobile
  • Staff Access Levels
  • Class check-in / attendance
  • Time Zones
  • Multi language
  • Intake forms
  • Service groups
  • Taxes
  • Custom messages
  • SMS text reminders
  • SMS text confirmations
  • SMS text follow-ups
View All Features