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BookSteam Pricing, Features, Reviews and Alternatives

BookSteam product overview

Price starts from

19.95

Per month

What is BookSteam?

Appointment based businesses of all sizes (from massage therapists to big-box stores and enterprises) can utilize BookSteam’s advanced booking platform to scale up their business and solve that tiresome job of scheduling. Unlimited business administrators can create multiple office locations, setup unique schedules for employees and customize account details.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
FAQs/Forum
Knowledge Base

Training options

Live Online
Documentation

BookSteam pricing information

Value for money

4.6

/5

79

Starting from

19.95

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

BookSteam features

Functionality

4.4

/5

79

Total features

136

22 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Reporting/Analytics
Third Party Integrations
Customizable Reports
Data Import/Export
Inventory Management

Functionality contenders

BookSteam users reviews

Overall Rating

4.6

/5

79

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

54

21

4

0

0

Pros
Good range of features and the ability to issue class packages for classes is great. The front end is responsive and simple yet good design.

AF

Aleeda F.

Simply the best scheduling platform out there. Peter was very helpful and patient with my account set-up, awesome.

JK

Johny K.

Ve only used it a few weeks and am so happy I made the switch from Booker. Top notch system, customer service and very affordable for small business.

HZ

Helena Z.

Cons
It can be a little confusing to set up. Some of the terms that were used when we set it up were not something we typically use.

DD

Don D.

When I retrieve information (questions I ask when Book) I cant copy and past that information, and its so small I struggle to read it.

AC

April C.

There is no way to remove it. Having all classes show on the public calendar.

MP

Melissa P.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm.

Reviewed 4 years ago

Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!

Pros

Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.

Cons

I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Booksteam - simple, efficient, and effective

Reviewed 3 years ago

Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out.

Pros

Very easy to use and very straight forward so it's simple to get done and show others how to use it. Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.). It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee. The client activity history has been great to be able to track client attendance, lateness, NCNS, etc.

Cons

There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone. Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Missing features, some broken

Reviewed 3 years ago

App doesn't work well on Android. Customers unable to book their families/children while using packages, and because the kids don't have email addresses I have to use their parent's email, but I am not allowed to create accounts with the same email. Interface is confusing. The list of clients on a given class on the calendar has lots of buttons, I don't know what they do. Those buttons respond slowly. For some reason sometimes the visits are properly deducted from package, sometimes not. I think if the customer booked it themselves, it is, but if I added them manually it is not. But I had to figure this out. Nobody told me. It's pretty bad

Pros

Inexpensive, responsive customer service

Cons

Not good for clients who are children or families with children

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best booking software for the lashes business

Reviewed 3 years ago
Pros

I used to use Genbook software for all of my booking needs, after their price increase I switched over to BookSteam and never looked back. Not only Booksteam is better priced, but in my opinion it is a better software overall. I really like the booking page design, it is very stylish.

Cons

One thing I would like is for booksteam to add Square integration. Otherwise it is a perfect platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Quick response with calendar not loading

Reviewed 3 years ago

I love that I do not need to be by a phone to make business happen. I'm spending my time giving massages and running reports, not scheduling. My clients think the site is really easy too.

Pros

The smart scheduling option where booksteam calculates online appointment start times automatically. This saves money and keeps my massage therapists booked, making the most use of their time!

Cons

Text reminder doesn't have options to customize. I've had clients try to reply to the text to cancel, and that doesn't work. I cannot find a place to process customer receipt or printing a list of their past appointments. This would be helpful for submitting documentation for flexible spending or health savings accounts. Even though the e-mail option works very quickly when there is a customer service issue, I still miss the person to person contact of a phone call. But, my issue was resolved within minutes of sending, so I guess this system works.

BookSteam FAQs and common questions

Q. What type of pricing plans does BookSteam offer?

BookSteam has the following pricing plans:
Starting from: $19.95/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of BookSteam?

BookSteam has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does BookSteam support?

BookSteam supports the following languages:
Chinese (Simplified), Portuguese, Italian, French, Dutch, English, Norwegian (Bokmal), German, Russian, Spanish


Q. Does BookSteam support mobile devices?

BookSteam supports the following devices:
Android, iPad, iPhone


Q. Does BookSteam offer an API?

No, BookSteam does not have an API available.


Q. What other apps does BookSteam integrate with?

BookSteam integrates with the following applications:
Microsoft Outlook, PayPal, Stripe, Google Calendar, Mailchimp, Twilio


Q. What level of support does BookSteam offer?

BookSteam offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base

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