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monday CRM vs ZapScale Comparison (2026)

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Good recommendations?

monday CRM logo

monday CRM

ZapScale logo

ZapScale

Overview

Use monday CRM for all your construction processes. Manage resources, communicate and collaborate with subcontractors and staff in the field, and save time with automations. Integrate existing tools, and track progress, timeframes, and budgets through visual dashboards and real-time reports.

ZapScale is a customer success platform that offers a range of key features designed to enhance customer management and drive business growth. Businesses can gain an understanding of their customers through features like customer 360 view, health analytics, account segmentation, and outcome tracking.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

12

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

599

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

468

5

4

3

2

1

339

116

8

5

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

5.0

12

5

4

3

2

1

12

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

“The platform allows users to create custom workflows, automate repetitive tasks, and track team performance via visual dashboards.”
Verified reviewer profile picture

Douglas N.

Diretor

“The dashboards and reporting side of it vs work management also takes an upgrade by adding in gauge widgets and funnels to showcase conversion, which definitely helps to highlight your deals more clearly to anyone who needs to know.”
SG

Simran G.

Senior Client Success Manager

“Combine that with sequences, and you've got yourself full comms communication with your contacts and accounts without needing to open outlook or gmail separately, and you can still view all the emails in overview widget (emails & activities which feels like it takes a huge upgrade in crm), and track meetings etc in the activities board so team leads and managers can keep an eye on workload and team capacity in a way that's meaningful to sales/customer success teams.”
SG

Simran G.

Senior Client Success Manager

Pros

Not enoughreviews yet

Cons

“I have also noticed that when you start handling data tables containing hundreds of rows of contacts, the display tends to slow down slightly on standard web browsers.”
PK

Patrick K.

Vice President at JPK and Associates, Inc.

“It makes it harder to keep conversations cleanly scoped to the deal they actually belong to.”
DM

Desiree M.

Founder

“The pricing strategy is annoying, we have to limit which 5 people have access or risk nearly doubling our cost (that's why I've given 4 stars)”
Verified reviewer profile picture

Nicholas B.

Managing Director

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review14 days ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features88
  • AI Copilot
  • API
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Chat/Messaging
  • Churn Management
  • Client Tracking
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Deal Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • For AEC Industry
  • For Financial Institutions
  • For Healthcare
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • Forecasting
  • Generative AI
  • Health Score
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Base Management
  • Lead Assignment
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Onboarding
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Prioritization
  • Project Management
  • Project Tracking
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Notifications
  • Reminders
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Sales Activity Management
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Segmentation
  • Social Media Integration
  • Task Management
  • Task Scheduling
  • Template Management
  • Templates
  • Territory Management
  • Third-Party Integrations
  • Usage Tracking/Analytics
  • Win/Loss Analysis
  • Workflow Management
  • Total features39
  • AI Copilot
  • API
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Chat/Messaging
  • Churn Management
  • Client Tracking
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Deal Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • For AEC Industry
  • For Financial Institutions
  • For Healthcare
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • Forecasting
  • Generative AI
  • Health Score
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Base Management
  • Lead Assignment
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Onboarding
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Prioritization
  • Project Management
  • Project Tracking
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Notifications
  • Reminders
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Sales Activity Management
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Segmentation
  • Social Media Integration
  • Task Management
  • Task Scheduling
  • Template Management
  • Templates
  • Territory Management
  • Third-Party Integrations
  • Usage Tracking/Analytics
  • Win/Loss Analysis
  • Workflow Management

Integrations

  • Total integrations22
  • 7pace Timetracker
  • Aircall
  • BigPicture
  • Chargebee
  • Dropbox
  • Facebook Business Suite
  • Freshdesk
  • Google Calendar
  • HubSpot CRM
  • Jira
  • LinkedIn for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Miro
  • PandaDoc
  • PhoneBurner
  • Pipedrive
  • Shopify
  • Slack
  • Stripe Billing
  • Stripe Payments
  • SurveyMonkey
  • Twilio
  • Typeform
  • Zapier
  • Zendesk Suite
  • Total integrations9
  • 7pace Timetracker
  • Aircall
  • BigPicture
  • Chargebee
  • Dropbox
  • Facebook Business Suite
  • Freshdesk
  • Google Calendar
  • HubSpot CRM
  • Jira
  • LinkedIn for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Miro
  • PandaDoc
  • PhoneBurner
  • Pipedrive
  • Shopify
  • Slack
  • Stripe Billing
  • Stripe Payments
  • SurveyMonkey
  • Twilio
  • Typeform
  • Zapier
  • Zendesk Suite