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moveXM
Customer satisfaction is no coincidence.
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moveXM - 2026 Pricing, Features, Reviews & Alternatives
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moveXM overview
What is moveXM?
moveXM is an all-in-one solution for feedback management needs, powered by AI and tailored for businesses that prioritize precision and control in enhancing customer satisfaction. As a CX pioneer with over 28 years of experience, moveXM stands as one of the leading European providers of Customer Experience Management software solutions. Whether it's customer feedback to improve the customer journey or employee feedback to boost motivation, moveXM equips companies of all sizes, from agile small businesses to large DAX-listed enterprises, with the tools to streamline their feedback management processes.
With its intuitive drag-and-drop editor and AI-powered data analysis features, moveXM enables users to create, manage, and analyze surveys across various channels. Our integration with diverse CRM, ERP, eCommerce, and social media platforms facilitates the aggregation of data from multiple sources, providing users with a comprehensive view of the customer experience. This holistic approach helps companies like VW, BMW, Audi, and Mewa to not only gather but also analyze feedback effectively, thereby reducing customer churn, enhancing ratings, and ultimately boosting revenue.
Certified as Hosted & Made in Germany, moveXM offers a software solution that meets the highest data protection standards, fully compliant with GDPR regulations. By combining state-of-the-art technology with human expertise, moveXM ensures that customer satisfaction is not left to chance but is measurable, manageable, and controllable. With moveXM, companies can achieve enhanced customer satisfaction and employee engagement, leading to significant business growth.
Key benefits of using moveXM
At moveXM, we ensure you're never left on your own. Enjoy comprehensive onboarding that sets you on the right strategic and operational path. Benefit from our "moveXM Hyper Care" service, offering close support during the crucial start-up phase. Utilize our training and consulting services whenever needed, and get yourself and your team certified through programs offered by our accredited partner, CX University.
Save valuable working time with AI
The moveXM Assistant enhances your data analysis, saving you time and resources. It automatically classifies text comments by sentiment and topic, allowing you to quickly identify key issues. With just one click, the Assistant summarizes hundreds of comments into three main points, and another click provides tailored suggestions for improvements specific to your company.
Improve the customer journey with pinpoint accuracy
Identify where you're losing customers within the journey and focus on improving those critical touchpoints. Leverage AI-generated insights and improvement measures to increase efficiency. Track the effectiveness of these measures and manage their impact actively.
Seamless integration into your IT landscape
moveXM's interfaces allow for seamless integration of data from various sources, including CRM systems, eCommerce platforms, and social media. This integration creates a comprehensive view of the customer experience with minimal manual effort, providing the insights needed to optimize your services swiftly.
Reliable collaboration from the very first conversation
From the moment you start, a personal contact at moveXM is always available to discuss your concerns. Benefit from comprehensive onboarding to bring you up to speed technically and strategically. Expand your and your team's knowledge with accredited courses from CX University and book training on all aspects of feedback management with our in-house experts. Access our extensive wiki 24/7 for continuous support.
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moveXM has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
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Q. Who are the typical users of moveXM?
moveXM has the following typical customers:
Large Enterprises, Mid Size Business
Q. What languages does moveXM support?
moveXM supports the following languages:
English, German, French, Italian, Spanish
Q. Does moveXM support mobile devices?
moveXM supports the following devices:
Android, iPad, iPhone
Q. Does moveXM offer an API?
Yes, moveXM has an API available for use.
Q. What level of support does moveXM offer?
moveXM offers the following support options:
Email/Help Desk, Phone Support