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NCR Counterpoint Logo

NCR Counterpoint

Complete retail management solution

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NCR Counterpoint Pricing, Features, Reviews and Alternatives

NCR Counterpoint product overview

What is NCR Counterpoint?

NCR Counterpoint offers a full point of sale & inventory management system. It allows retailers to run their businesses with complete access to data wherever they are.

Key benefits of using NCR Counterpoint

  • NCR Counterpoint includes a point of sale management system permitting you to handle sales, returns, orders & layaways with no inaccuracies. Purchase new items, identify sale trends & track your stocks directly into the application. Also benefit from NCR's secured payment solution & gateway.

  • Manage your stocks & articles directly on NCR Counterpoint. Complete records of all of your articles and manage them as you wish. The application offers users the flexibility of either handling pricing themselves or automating it based on pre-set margins. Physical inventories are also made easier with the integrated physical inventory system.

  • Thanks to its integration features, easily manage your eshop along with your retailing software. Gain time by keeping your inventory in one location & reduce data entry errors through automatical order importation.

  • NCR Counterpoint allows you to be updated wherever you are thanks to its mobile features. The application sends you emails & text alerts when you need them. A mobile application is also available for you to check your inventory, your orders & to sell from your location.

  • NCR Counterpoint also provides email marketing features. Thanks to your clients information database stocked in the application, target them easily with recurring email marketing campaigns. You can also check your sales fluctuations after your marketing campaigns.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat
    24/7 (Live rep)

    Training options

    Videos
    Webinars
    Documentation
    In Person

    NCR Counterpoint features

    Functionality

    3.6

    /5

    88

    Total features

    2

    3 categories

    Most valued features by users

    Sales Reports
    Sales Orders

    Functionality contenders

    NCR Counterpoint users reviews

    Overall Rating

    3.6

    /5

    88

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6.56/10
    Rating distribution

    5

    4

    3

    2

    1

    31

    27

    13

    12

    5

    Pros
    The feature I like most about this software is that I can favorite reports and functions to my home page for easy navigation every day. I also like that I can customize my reporting.
    Sabrina helps us maintain, develop and keep up our website, and she is terrific. They are responsive and helpful, and really try to help us understand and solve problems.
    At the time of service, customer service was great. Always someone available to help which is very important.
    Cons
    Updates are expensive and require additional installation expenditures. The vendor charges some ludicrous prices for supplies, and they are expensive on support.
    It has made our life harder, and we are losing business because we are spending so much time dealing with constant problems with the system.
    The documentation is terrible. The user forum is truncated to one year of comments and not monitored by NCR, so there is no answer to requestions.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    A Review On NCR Counterpoint

    Reviewed 6 years ago

    We have been using NCR Counterpoint at our computer retail store for years now, and despite some of the flaws, it has been an invaluable tool for our daily operations. It's not too complicated to learn how to use this, if you devote some time to learn the different features & procedures necessary for functionality. It is mostly reliable and stable, barring a few instances where it can seem unstable or glitchy. Didn't have a chance to use customer service, so I can't really comment on that. Our internal IT takes care of all the issues, and they seem to be able to be resolved fine, so I can only give 3 stars.

    Pros

    NCR Counterpoint is able to keep track of past retail sales tickets and invoices, as well as allowing to reprint past receipts/invoices through various search filters. NCR Counterpoint also allows us do a quick refund after return on the customer's same card swiped, as long as it is on the same day. NCR Counterpoint has a way to quickly view the available inventory stock for a particular item across all of our registered store locations.

    Cons

    Sometimes NCR Counterpoint will crash when minimized or hidden, and you would immediately lose the ticket that you are working on, making it unable to be recovered at all. NCR Counterpoint also closes the Ticket Query/Entry window automatically after making and order or quote, it would be better if it stayed open so you can quickly jump to the next ticket without having to retype your password all the time.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

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    Support

    Reviewed 9 months ago

    Be prepared NCR will not help. NCR will only advise to see a dealer.

    Pros

    Very robust software, can allow you to do many tasks. Reports, manage accounts, personal credentials. ect. customizable.

    Cons

    Customization: support needed with every aspect of the custom fields. Not once, all the time and its not cheep. We have used this product for over 12 years and have so much money infested in the customization that its very difficult to part with. We have had FOUR different dealers try and support Counterpoint that requires more funds just to keep operating. If I could choose I would consider different software

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    NCR Counterpoint: An Invaluable Tool...A Work In Progress

    Reviewed 7 years ago
    Pros

    The NCR Counterpoint is simple enough to understand and use on a daily basis at the workplace. It takes only a day to learn all the basics of functionality (from a general retail store perspective) and about a week to develop familiarity with the software. The interface is clean and easy to see & navigate. It is also simplistic in design and doesn't add too many unnecessary bells & whistles. It works most of the time and works great for my needs and the needs of the company. It seems at least manageable to service when encountering technical difficulties.

    Cons

    Sometimes can be a computer/memory resource hog. Would experience slow-downs, lag, stuttering, crashing and glitches...sometimes due to the company's network, but other times it seems the fault of the software. Still some recurring bugs to figure out. Still does not have a fail-safe feature to protect counterpoint tickets from being lost forever during a software crash.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    Great Software For Point of Sale

    Reviewed 2 years ago

    Counterpoint made our inventory and POS terminals simpler and more efficient.

    Pros

    Counterpoint has been great for our point of sale and inventory system. Simple ways to do most everything and extremely easy to get people up and trained on the system.

    Cons

    Any regulation related tracking is very poorly put together. Routinely updates are pushed that force us to have violations with the ATF and it rarely gets fixed. They promise to build it compliant but have yet to deliver anything that doesn't cause more headache then its worth.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

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    Small Retail Operations

    Reviewed 6 years ago

    Our experience with NCR was great! Opening our first retail B&M was quite the challenge and NCR was able to help us with multiple tasks on one convenient platform. NCR featured all of the essentials. Time clock, multiple employee log-in, built-in CRM program, inventory management (I'll cover this more), and several other retail functionalities. We did not use many of the restaurant features as they were irrelevant to our operations. From memory, NCR Support was helpful and friendly, although the MAJOR issues we had took so long to fix, that we chose a different POS company in the long run.

    Pros

    Convenient UX, Desktop Retail Management, CRM, Time Clock with Reports, Inventory Management with 6 Week Moving Average and Several Reports, Quickbooks Online Integration

    Cons

    Overall untrustworthy Inventory Management! We had SEVERAL issues with NCR not recording a decrease in inventory after the sale. At the time, there was not a Purchase Order / Receiving framework. No transfers between multiple locations.

    NCR Counterpoint FAQs and common questions

    Q. Who are the typical users of NCR Counterpoint?

    NCR Counterpoint has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does NCR Counterpoint support?

    NCR Counterpoint supports the following languages:
    English


    Q. Does NCR Counterpoint offer an API?

    No, NCR Counterpoint does not have an API available.


    Q. What level of support does NCR Counterpoint offer?

    NCR Counterpoint offers the following support options:
    Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)

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