NCR Counterpoint Pricing, Features, Reviews & Comparison of Alternatives

NCR Counterpoint

Complete retail management solution

3.71/5 (106 reviews)

NCR Counterpoint overview

What is NCR Counterpoint?

NCR Counterpoint offers a full point of sale & inventory management system. It allows retailers to run their businesses with complete access to data wherever they are.

Its point of sale management system integrates a touchscreen interface, allowing you to handle your teams and your products efficiently. With NCR Counterpoint, you can modify your prices and make sales whenever you want.

Inventories & stock management are made easier thanks to NCR. Its physical inventory system allows you to count your items properly, while you can move your stock within your stores & check your articles in the application.

The application also provides you a mobile interface to keep you updated and to access information from wherever you are. Receive text & email alerts when something unusual happens.

Also increase your sales by making email marketing campaigns, efficiently targeting your customers through your client database.
www.ncr.com

Pricing

Pricing options
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
NCR Counterpoint screenshot: NCR Counterpoint's touchscreen interfaceNCR Counterpoint User ManagementNCR Counterpoint screenshot: Payment tools on NCR Counterpoint

NCR Counterpoint reviews

Value for money
Features
Ease of use
Customer support
  3.6
  3.7
  3.7
  3.6
Lars Cabrera

A Review On NCR Counterpoint

Reviewed 2016-04-21
Review Source: GetApp

We have been using NCR Counterpoint at our computer retail store for years now, and despite some of the flaws, it has been an invaluable tool for our daily operations. It's not too complicated to learn how to use this, if you devote some time to learn the different features & procedures necessary for functionality. It is mostly reliable and stable, barring a few instances where it can seem unstable or glitchy. Didn't have a chance to use customer service, so I can't really comment on that. Our internal IT takes care of all the issues, and they seem to be able to be resolved fine, so I can only give 3 stars.

Pros
NCR Counterpoint is able to keep track of past retail sales tickets and invoices, as well as allowing to reprint past receipts/invoices through various search filters. NCR Counterpoint also allows us do a quick refund after return on the customer's same card swiped, as long as it is on the same day. NCR Counterpoint has a way to quickly view the available inventory stock for a particular item across all of our registered store locations.

Cons
Sometimes NCR Counterpoint will crash when minimized or hidden, and you would immediately lose the ticket that you are working on, making it unable to be recovered at all. NCR Counterpoint also closes the Ticket Query/Entry window automatically after making and order or quote, it would be better if it stayed open so you can quickly jump to the next ticket without having to retype your password all the time.

Rating breakdown

Value for money
Ease of use
Customer support

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Jaime Swart

Counterpoint Review

Used daily for 1-2 years
Reviewed 2020-06-13
Review Source: Capterra

I enjoy using counterpoint. It makes it very easy for me to post sales, run reporting, and keep track of our daily sales.

Pros
The feature I like most about this software is that I can favorite reports and functions to my home page for easy navigation every day. I also like that I can customize my reporting.

Cons
If I want to save a report to my drive, there are a lot of steps in order to do on certain reporting. It runs very slow when saving them as a PDF.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Gerald Aboud

Strong on retail weak on purchasing and other areas.

Used daily for 2+ years
Reviewed 2018-11-13
Review Source: Capterra

As a software they have some work to do.

Pros
I have been using CP for years now. Not a bad software but NCR will not address the issue in purchasing for restocking a non selling location such as a warehouse, you will have to do that manually, very poor. It is also weak on automation and managing bins on locations. To develop these area you will have to pay to customize an already expensive software. Reporting is also not the best since this software is quite old now and it seems that NCR has stopped doing much developments.

Cons
Purchasing for non selling locations and bin location management. Also reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Michael Meyer

Server based and super customizable.

Used daily for 2+ years
Reviewed 2018-06-25
Review Source: Capterra

One of the most complete Pos systems I've ever used. It is a true Point of sale, not cloud based. everything can be housed internally

Pros
When We used counterpoint it was an amazing program, you could build and customize every aspect of the experience. any report could be built and implemented relatively quickly. items were easy to create, you could time in/out all of your logistical data was there as well. customer service was great as well, very fast and friendly service. software was included as well, it was truely an all in one service.

Cons
This can be a very expensive system to use and is server based. If your server is not well maintained then you will have issues, if you don't have the capital to invest in the hardware then this is not for you either.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Daniel Collins

My main Point of Sale system.

Used daily for 2+ years
Reviewed 2020-03-25
Review Source: Capterra

It has really helped to be able to keep track of previous customers and what they have purchased. It helps me auto fill orders or if I am not dealing with my usual contacts I can pull up their account to decrease confusion.

Pros
I use this product daily for my Point of Sale system. It allows me to keep track of customer purchases as well as inputting invoices for billables. I enjoy how easy it to pick up and learn and it is very customizable.

Cons
As far a basic uses it is very easy but getting into more complicated reports can be a task. They do provide support in the form of manuals and customer support but I would prefer maybe an in house tutorial to help you understand the more complicated tasks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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NCR Counterpoint pricing

Pricing options
Free trial
View Pricing Plans

Contact NCR Counterpoint for pricing.

NCR Counterpoint features

API (415 other apps)
Activity Dashboard (262 other apps)
Activity Tracking (186 other apps)
Automatic Notifications (223 other apps)
Calendar Management (196 other apps)
Contact Database (146 other apps)
Contact Management (149 other apps)
Custom Fields (161 other apps)
Customer Database (185 other apps)
Customizable Branding (236 other apps)
Customizable Reporting (182 other apps)
Customizable Templates (198 other apps)
Data Import/Export (209 other apps)
Electronic Payments (159 other apps)
Email Integration (214 other apps)
Reminders (199 other apps)
Reporting & Statistics (287 other apps)
Social Media Integration (193 other apps)
Surveys & Feedback (167 other apps)
Third Party Integration (259 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for NCR Counterpoint

Key features of NCR Counterpoint

  • Retail management
  • Inventory management
  • Sales, returns, orders & layaways handling
  • Configurable touchscreen interface
  • Vendor costs, items & lead time management
  • Purchasing automation tools
  • Custom prices rules
  • Margin driving prices tools
  • Transfer advice report
  • Physical inventory system
  • Shelf analysis
  • Automated credit card settlements
  • Hosted electronic payment gateway
  • Secured data storage
  • Marketing campaign reporting
  • Text & email alerts
  • Mobile point of sale
  • Automated recurring marketing tools
  • NCR hardware optimization
  • Integrated email marketing tool
View All Features

Benefits

NCR Counterpoint includes a point of sale management system permitting you to handle sales, returns, orders & layaways with no inaccuracies. Purchase new items, identify sale trends & track your stocks directly into the application. Also benefit from NCR's secured payment solution & gateway.

Manage your stocks & articles directly on NCR Counterpoint. Complete records of all of your articles and manage them as you wish. The application offers users the flexibility of either handling pricing themselves or automating it based on pre-set margins. Physical inventories are also made easier with the integrated physical inventory system.

Thanks to its integration features, easily manage your eshop along with your retailing software. Gain time by keeping your inventory in one location & reduce data entry errors through automatical order importation.

NCR Counterpoint allows you to be updated wherever you are thanks to its mobile features. The application sends you emails & text alerts when you need them. A mobile application is also available for you to check your inventory, your orders & to sell from your location.

NCR Counterpoint also provides email marketing features. Thanks to your clients information database stocked in the application, target them easily with recurring email marketing campaigns. You can also check your sales fluctuations after your marketing campaigns.