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NCR Counterpoint Pricing, Features, Reviews and Alternatives

NCR Counterpoint FAQs

Q. Who are the typical users of NCR Counterpoint?

NCR Counterpoint has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

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Q. What languages does NCR Counterpoint support?

NCR Counterpoint supports the following languages:
English

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Q. Does NCR Counterpoint support mobile devices?

NCR Counterpoint supports the following devices:
iPhone

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Q. Does NCR Counterpoint offer an API?

No, NCR Counterpoint does not have an API available.

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Q. What level of support does NCR Counterpoint offer?

NCR Counterpoint offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)

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NCR Counterpoint product overview

What is NCR Counterpoint?

NCR Counterpoint offers a full point of sale & inventory management system. It allows retailers to run their businesses with complete access to data wherever they are.

Key benefits of using NCR Counterpoint

NCR Counterpoint includes a point of sale management system permitting you to handle sales, returns, orders & layaways with no inaccuracies. Purchase new items, identify sale trends & track your stocks directly into the application. Also benefit from NCR's secured payment solution & gateway.

Manage your stocks & articles directly on NCR Counterpoint. Complete records of all of your articles and manage them as you wish. The application offers users the flexibility of either handling pricing themselves or automating it based on pre-set margins. Physical inventories are also made easier with the integrated physical inventory system.

Thanks to its integration features, easily manage your eshop along with your retailing software. Gain time by keeping your inventory in one location & reduce data entry errors through automatical order importation.

NCR Counterpoint allows you to be updated wherever you are thanks to its mobile features. The application sends you emails & text alerts when you need them. A mobile application is also available for you to check your inventory, your orders & to sell from your location.

NCR Counterpoint also provides email marketing features. Thanks to your clients information database stocked in the application, target them easily with recurring email marketing campaigns. You can also check your sales fluctuations after your marketing campaigns.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Phone Support

Knowledge Base

Chat

24/7 (Live rep)

Training options

Videos

Webinars

Documentation

In Person

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Why am I seeing this?

NCR Counterpoint features

Functionality

3.6

Total features

4 categories

Most valued features by users

Alerts/Notifications

Mobile Access

Email Marketing

Electronic Payments

For Retail

Inventory Management

Inventory Optimization

Item Management

NCR Counterpoint users reviews

Overall Rating

3.6

Positive reviews

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend6.56/10

Rating distribution

Pros

The feature I like most about this software is that I can favorite reports and functions to my home page for easy navigation every day. I also like that I can customize my reporting.

Jaime S.

Sabrina helps us maintain, develop and keep up our website, and she is terrific. They are responsive and helpful, and really try to help us understand and solve problems.

Gary F.

At the time of service, customer service was great. Always someone available to help which is very important.

Liz B.

Cons

Updates are expensive and require additional installation expenditures. The vendor charges some ludicrous prices for supplies, and they are expensive on support.

David M.

It has made our life harder, and we are losing business because we are spending so much time dealing with constant problems with the system.

Sarah M.

The documentation is terrible. The user forum is truncated to one year of comments and not monitored by NCR, so there is no answer to requestions.

Stephanie D.

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Overall rating contenders

Beth P.

Overall Rating

Value for money
Ease of use
Features
Customer support

Share this review:

This reviewer only left a rating

Reviewed 11 years ago

First, an explanation on ratings. I would have given it five stars for Ease of Use, except that I am a new user and am still learning my way around the system. That said, it is easy to figure out how to do certain tasks, but when I can't figure it out, their customer support is top notch. We are a small farm that produces approximately 1,300 gallons of maple syrup each year, and we raise alpacas...

Pros

No pros were added to this review

Cons

No cons were added to this review

Rebecca G.

Retail,

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

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CounterPoint is one of the most functional POS software on the market

Reviewed 9 years ago

Pros

CounterPoint and RCS, to me, are like the cream and sugar in my coffee (and I've gotta have my coffee fix every day). I can't imagine CounterPoint without RCS! What is coffee without sugar? RCS is there for you every time you need them or just have a question! I'm a systems administrator who has been effectively using CounterPoint SQL for more than 2 years now. CounterPoint is one lean, mean calculating...

Cons

There isn't anything to not like about either RCS or CounterPoint.

Donna T.

Retail,

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend1/10

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Product is fair ... but they will nickle and dime you to death ...

Reviewed 7 years ago

Pros

What I like best about Counterpoint is that it is a functional way to ring up sales and manage inventory.

Cons

Where do I begin? Well, when I first got this program in 2010, I paid an extraordinary amount for 40 hours of one-on-one phone/online training. When we hit 35 hours, I still did not know how to ring up a single sale! They were training me in the "details" of what Counterpoint could be programmed to do. I finally said, "Stop! I don't need to know any of this. Teach me how to enter inventory, create receivers and purchase orders, and how to ring up sales with discounts, etc." And, guess what, the guy teaching me know how to do any of that! It was so ridiculous. So I switched (they don't let you do this easily) from the company I purchased Counterpoint from to Rapid POS as my training company, and they were better. They, at least, knew how to operate the software!

Andy S.

Retail,

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

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Counterpoint is a Remarkable Product!

Reviewed 8 years ago

Pros

We have been using Counterpoint for 2 years now, our experience has been positive on all levels of our organization. Our accounting team, retail operations, and our Information Technology team have all had enormous successes with installation, training, reporting, etc. Bank card processing is secure, easy to implement and maintain. Cashiers catch on very quickly, customers love the ease of use.

Cons

Negatives are minimal, seems as if support sometimes is a bit slow in coming, some of the SQL database configurations pose a bit of a challenge, but overall satisfaction remains high.

Gary F.

Overall Rating

Value for money
Ease of use
Features
Customer support

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This reviewer only left a rating

Reviewed 12 years ago

We have been using CounterPoint software for over 10 years. The solution serves the retail environment well - it is easy to use and easy to teach new staff to use. Radiant has continued to develop it to meet the new world of Internet sales and marketing. I love the fact that our online store integrates into our retail database. As a result, we only have to worry about one set of data that updates to...

Pros

No pros were added to this review

Cons

No cons were added to this review

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Common NCR Counterpoint comparisons

NCR CounterpointvsLightspeed Retail

NCR CounterpointvsSquare for Retail

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Related categories

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