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NestDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer engagement and service management solution
Table of Contents
NestDesk - 2026 Pricing, Features, Reviews & Alternatives
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NestDesk overview
What is NestDesk?
NestDesk centralizes all support conversations from different stores & channels in just one unified inbox. With full customer context & product recommendations right from the chat portal, ready to unlock sales from every conversation.
While delivering 24/7 proactive customer service through Helpdesk & Chatbot, NestDesk also helps more customers in less time with smart conversation management. Now you can assist customers from anywhere with the powerful and easy-to-use NestDesk mobile app.
Key benefits of using NestDesk
- Centralize customer messages from live chat and Facebook in a consolidated dashboard.
- Stay in sync with multiple Shopify stores under one NestDesk account.
- Filter messages by store, agent, tag, and channel. Sort out the oldest and latest ones.
- Have all customer profiles displayed next to each conversation.
Close more sales via customer support
- Create draft, paid, and awaiting orders without leaving your chat panel.
- Send the checkout link directly to customers to shorten the customer buying process.
- View the customer’s order history attached to every message.
Effortless self-service widget
- Pre-defined chatbot, allowing customers to resolve repetitive queries immediately with multiple scenarios.
- Greet and invite customers to interact with chatbot by live chat auto message.
- 24/7 help desk with well-organized and customizable topics and FAQs.
- Order tracking integrated into the chat widget.
Improve customer support efficiency
- Automate your responses with macros (the pre-made templates).
- Auto-assign new messages to the right agent at the right time.
- Leave private notes inside the conversation for your teammates to better understand the case.
- Receive real-time notifications via browser, mobile app, and email to keep track of customer queries.
Track performance in the powerful analytics report
- See how many conversations were created, conversations closed, average first response time, and average resolution time.
- Measure orders created conversion rate and revenues generated by every support agent.
- Evaluate the performance of each store, agent, and channel in different time ranges.
Starting price
Alternatives
with better value for money
NestDesk’s user interface
NestDesk reviews
Overall rating
5.0
/5
3
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9/10
5
4
3
2
1
3
0
0
0
0
NestDesk's key features
Most critical features, based on insights from NestDesk users:
All NestDesk features
Features rating:
NestDesk alternatives
NestDesk
Starting from
Free
Zendesk Suite
Starting from
55
Per month
LiveChat
Starting from
24
Per month
BOSSDesk
Starting from
29
Per month
NestDesk pricing
Value for money rating:
Starting from
Free
User opinions about NestDesk price and value
Value for money rating:
NestDesk support options
Typical customers
Platforms supported
Support options
NestDesk FAQs
NestDesk has the following pricing plans:
Pricing model: Free
These products have better value for money
Q. Who are the typical users of NestDesk?
NestDesk has the following typical customers:
Small Business
Q. What languages does NestDesk support?
NestDesk supports the following languages:
English
Q. Does NestDesk support mobile devices?
NestDesk supports the following devices:
Android, iPhone
Q. Does NestDesk offer an API?
No, NestDesk does not have an API available.
Q. What level of support does NestDesk offer?
NestDesk offers the following support options:
Chat, Knowledge Base