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Pipedrive vs folk Comparison (2026)
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Good recommendations?
Overview
Pipedrive is an easy to implement CRM software tool that helps you focus on the activities that drive deals to close.
folk is the AI CRM for your entire sales motion. It helps teams capture prospects, engage leads across channels, give everyone a shared view of every relationship, and surface the next actions that help close deals—all in one platform built for teams and their agents.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
3K
5
4
3
2
1
1.9K
896
139
36
29
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.5
46
5
4
3
2
1
25
19
1
0
1
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this appPros
“On top of this, the automation features (like activity reminders and workflow triggers) save time on repetition tasks, and the integrations with email and other tools keep everything in one place.”
Jonathon B.
Senor Content Manager
“Signed up for the Campaigns email feature and spent a month building my CRM around it. Because of how 25 contacts were sourced, Pipedrive locked double opt-in across my entire account, blocking campaigns to all ~560 of my contacts, including 25-year relationships.”
MF
Mark F.
Licensed Real Estate Salesperson
“The platform excels at activity-focused selling, ensuring reps stay on track with automated prompts for the next step in every deal.”
Marquita V.
SALES MANAGER
Pros
“I also liked been able to get hold of customer service team although feedback isn't always consistent time wise and it would be good to get in a 24hr window.”
CR
Charlie R.
Director
“It has a clean interface and integrates well with my email platforms.”
MS
Mike S.
Founder
“Import from gmail and Zapier functionality may be handy”
Chad K.
General Partner and CEO
Cons
“I feel I was duped into a product that routed all their email marketing campaign features with zero mention (even fine print), that they can (and will) require you to obtain consent from every one of your contacts before sending me an email campaign to one.”
MF
Mark F.
Licensed Real Estate Salesperson
“If you try to create some of the more complex reports you run into a dead end rather quickly. While the basic functions of Pipedrive are great, creating a customized dashboard is much more of a pain-in-the-neck than it should be.”
IB
Ihor B.
Senior Software Engineer
“Before using pipedrive I had Post-It Notes and Spreadsheets scattered all over my office and it was complete chaos.”
IB
Ihor B.
Senior Software Engineer
Cons
“Have not used email functionality and Im worried keeping my contacts updated in folk will be difficult...have over 6,000 to go through as a first time set up.”
Chad K.
General Partner and CEO
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features180
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Management
- Accounting
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Automated Responses
- Autoresponders
- Batch Processing
- Business Card/Badge Scanning
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call List Management
- Call Management
- Call Recording
- Campaign Management
- Chatbot
- Churn Management
- Click Tracking
- Client Management
- Client Tracking
- Client/Property Matching
- Code-free Development
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Delivery
- Content Management
- Contract/License Management
- Customer Database
- Customer Engagement
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Entry
- Data Extraction
- Data Import/Export
- Data Management
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Email Campaign Management
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Estimating
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Management
- For AEC Industry
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Real Estate Agencies
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- Forecasting
- Generative AI
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- List Management
- Live Chat
- Marketing Automation
- Medical History Records
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Currency
- Multi-Language
- Multiple Site Management
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Online Forms
- Opportunity Management
- Pageview Tracking
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Pipeline Management
- Pipeline Reports
- Pre-Configured Bot
- Predictive Analytics
- Product Catalog
- Project Management
- Property Management
- Prospecting Tools
- Quotes/Estimates
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Recommendations
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Sales Activity Management
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Segmentation
- Self Service Portal
- Shared Contacts
- Single Sign On
- Statistical Analysis
- Subscriber Management
- Summary Reports
- Survey/Poll Management
- Tagging
- Task Management
- Task Scheduling
- Team Assignments
- Template Management
- Templates
- Territory Management
- Text Analysis
- Third-Party Integration
- Third-Party Integrations
- Time on Site Tracking
- Transcripts/Chat History
- Workflow Management
- Total features40
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Management
- Accounting
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Automated Responses
- Autoresponders
- Batch Processing
- Business Card/Badge Scanning
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call List Management
- Call Management
- Call Recording
- Campaign Management
- Chatbot
- Churn Management
- Click Tracking
- Client Management
- Client Tracking
- Client/Property Matching
- Code-free Development
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Delivery
- Content Management
- Contract/License Management
- Customer Database
- Customer Engagement
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Entry
- Data Extraction
- Data Import/Export
- Data Management
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Email Campaign Management
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Estimating
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Management
- For AEC Industry
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Real Estate Agencies
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- Forecasting
- Generative AI
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- List Management
- Live Chat
- Marketing Automation
- Medical History Records
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Currency
- Multi-Language
- Multiple Site Management
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Online Forms
- Opportunity Management
- Pageview Tracking
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Pipeline Management
- Pipeline Reports
- Pre-Configured Bot
- Predictive Analytics
- Product Catalog
- Project Management
- Property Management
- Prospecting Tools
- Quotes/Estimates
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Recommendations
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Sales Activity Management
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Segmentation
- Self Service Portal
- Shared Contacts
- Single Sign On
- Statistical Analysis
- Subscriber Management
- Summary Reports
- Survey/Poll Management
- Tagging
- Task Management
- Task Scheduling
- Team Assignments
- Template Management
- Templates
- Territory Management
- Text Analysis
- Third-Party Integration
- Third-Party Integrations
- Time on Site Tracking
- Transcripts/Chat History
- Workflow Management
Integrations
- Total integrations88
- APIANT
- Act-On
- ActiveCampaign
- ActiveDEMAND
- ActiveIQ
- Acuity Scheduling
- Aircall
- Apollo.io
- Asana
- Bedrock Data
- Calendly
- CallHippo
- Callmaker
- Crossbeam
- Cyclr
- Datananas
- Demodesk
- Docusign
- Drip
- Dropbox
- Dropcontact
- Dryrun
- Dux-Soup
- FreshBooks
- Front
- Google Calendar
- Google Contacts
- Google Maps
- Google Workspace
- Gravity Forms
- HappyFox Chat
- Help Scout
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Data Hub
- Integrate.io
- IntelligenceBank
- Jotform
- JustCall
- Kixie PowerCall & SMS
- Klenty
- Lead Liaison
- LeadBoxer
- Leadfeeder
- Lime Connect
- LinkedIn Sales Navigator
- LiveChat
- Livestorm
- MRPeasy
- Mailjet
- Microsoft 365
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Teams
- NativeForms
- Outfunnel
- PandaDoc
- Plecto
- Proposable
- Proposify
- QuickBooks Online
- QuickBooks Online Advanced
- QuoteWerks
- Referral Factory
- RightSignature
- Ruler Analytics
- Seamless
- Slaask
- Slack
- Slemma
- Snov.io
- SupportBee
- Surfe
- Survicate
- Talkdesk
- Talkspirit
- TimelinesAI
- Toky
- Tray.io
- Trello
- Wishpond
- Wiza
- Woodpecker.co
- Woopra
- Xero
- Yesware
- Zapier
- Zoom Workplace
- lemlist
- monday AI Work Platform
- Total integrations8
- APIANT
- Act-On
- ActiveCampaign
- ActiveDEMAND
- ActiveIQ
- Acuity Scheduling
- Aircall
- Apollo.io
- Asana
- Bedrock Data
- Calendly
- CallHippo
- Callmaker
- Crossbeam
- Cyclr
- Datananas
- Demodesk
- Docusign
- Drip
- Dropbox
- Dropcontact
- Dryrun
- Dux-Soup
- FreshBooks
- Front
- Google Calendar
- Google Contacts
- Google Maps
- Google Workspace
- Gravity Forms
- HappyFox Chat
- Help Scout
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Data Hub
- Integrate.io
- IntelligenceBank
- Jotform
- JustCall
- Kixie PowerCall & SMS
- Klenty
- Lead Liaison
- LeadBoxer
- Leadfeeder
- Lime Connect
- LinkedIn Sales Navigator
- LiveChat
- Livestorm
- MRPeasy
- Mailjet
- Microsoft 365
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Teams
- NativeForms
- Outfunnel
- PandaDoc
- Plecto
- Proposable
- Proposify
- QuickBooks Online
- QuickBooks Online Advanced
- QuoteWerks
- Referral Factory
- RightSignature
- Ruler Analytics
- Seamless
- Slaask
- Slack
- Slemma
- Snov.io
- SupportBee
- Surfe
- Survicate
- Talkdesk
- Talkspirit
- TimelinesAI
- Toky
- Tray.io
- Trello
- Wishpond
- Wiza
- Woodpecker.co
- Woopra
- Xero
- Yesware
- Zapier
- Zoom Workplace
- lemlist
- monday AI Work Platform
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