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Re:amaze vs Front Comparison (2026)
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Good recommendations?
Overview
Consolidated helpdesk for chat, email, social media (Facebook, Messenger, Twitter, Instagram), and mobile SMS/MMS. Team inboxes. Team workflows.
Front is an email management platform that enables customer-facing teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.8
53
5
4
3
2
1
46
6
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
94%
would recommend this app4.5
293
5
4
3
2
1
207
58
13
7
8
- Value for money
- Ease of use
- Features
- Customer support
81%
would recommend this appPros
“It provides a collaborative/shared inbox where we can collectively see all the text messages, chats, emails, and social messages - all in one inbox.”
Mansi M.
Software Engineer
“The ability to contact customers and stay on top of issues.”
HV
Haleigh V.
Customer Service Lead
“Best for sharing targeted content with the customers, as we can track their activity.”
Mansi M.
Software Engineer
Pros
“collaborative inboxes, internal comments, automating assignments and workflows, great user experience with intuitive dashboard”
Jenna O.
Digital Marketing
“The email notification feature is very convenient as it allows me to collaborate with everyone in the company.”
CJ
Céline J.
Content Manager
“It keeps all communications organized and makes it easy to assign and track ticket which helps teams to collaborate effectively.”
HJ
Hayley J.
Senior Compensation Analyst
Cons
“This is tedious, especially if you’re moving over from another knowledge base. ”
JG
Jersson G.
IT Manager
Cons
“Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook.”
Grey H.
Director
“Recently they've changed the user interface which looks horrible, apparently thousands of people loved the changes, but I was never asked to trial and this is usually things companies say to make it look like your the only one that dosn't like the change.”
Robert K.
Director
“My eyesight isn't what it used to be, and I find myself wishing it were easier to zoom in on things.”
NR
Nuria R.
Community Manager
- Vendor responds to reviews
- Last review2 years ago
- Vendor responds to reviews
- Last review22 days ago
Key features
- Total features57
- @mentions
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Scheduling
- Archiving & Retention
- Assignment Management
- Audit Trail
- Automated Routing
- Autoresponders
- Batch Communications
- Brainstorming
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Analytics
- Campaign Management
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Recovery
- Data Visualization
- Deadline Management
- Deal Management
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Reminders
- Email Templates
- Email Tracking
- Employee Database
- Employee Directory
- Engagement Tracking
- Event Calendar
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Startups
- For iPad Devices
- Full Text Search
- Geotargeting
- Health Score
- Help Desk Management
- IT Asset Management
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Management
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Mailing List Management
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Multiple User Accounts
- Negative Feedback Management
- Notes Management
- Offline Form
- On-Demand Communications
- Onboarding
- Opportunity Management
- Order Management
- Performance Management
- Performance Metrics
- Personalization
- Prioritization
- Proactive Chat
- Project Management
- Project Time Tracking
- Prospecting Tools
- Quality Assurance
- Quality Management
- Queue Management
- Read Receipts
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reminders
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Response Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduling
- Screen Sharing
- Search
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Shipping Management
- Signature Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Spam Blocker
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Collaboration
- Team Management
- Template Management
- Templates
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticket Management
- Time Tracking
- Transcripts/Chat History
- Transfers/Routing
- Web Notifications
- Workflow Management
- Total features180
- @mentions
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Scheduling
- Archiving & Retention
- Assignment Management
- Audit Trail
- Automated Routing
- Autoresponders
- Batch Communications
- Brainstorming
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Analytics
- Campaign Management
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Recovery
- Data Visualization
- Deadline Management
- Deal Management
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Reminders
- Email Templates
- Email Tracking
- Employee Database
- Employee Directory
- Engagement Tracking
- Event Calendar
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Startups
- For iPad Devices
- Full Text Search
- Geotargeting
- Health Score
- Help Desk Management
- IT Asset Management
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Management
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Mailing List Management
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Multiple User Accounts
- Negative Feedback Management
- Notes Management
- Offline Form
- On-Demand Communications
- Onboarding
- Opportunity Management
- Order Management
- Performance Management
- Performance Metrics
- Personalization
- Prioritization
- Proactive Chat
- Project Management
- Project Time Tracking
- Prospecting Tools
- Quality Assurance
- Quality Management
- Queue Management
- Read Receipts
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reminders
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Response Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduling
- Screen Sharing
- Search
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Shipping Management
- Signature Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Spam Blocker
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Collaboration
- Team Management
- Template Management
- Templates
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticket Management
- Time Tracking
- Transcripts/Chat History
- Transfers/Routing
- Web Notifications
- Workflow Management
Integrations
- Total integrations15
- Adobe Commerce
- Aircall
- Ariglad
- Asana
- AskNicely
- BigCommerce
- Boost.space
- Bugpilot
- CallHippo
- ChargeDesk
- Chatra
- ClickUp
- CloudTalk
- DataGrail
- Delighted
- Dialpad AI Meetings
- Dialpad Connect
- Dropbox
- Dynamics 365
- Facebook Business Suite
- Fivetran
- Forumbee
- FullContact
- Gainsight CS
- GitHub
- Google Analytics 360
- Google Drive
- Guru
- Help Desk Migration
- HelpCenter.io
- HelpDocs
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Influx
- Jira
- JustCall
- Klaviyo
- Levity
- Linear
- Lokalise
- Luciq
- MaestroQA
- Make
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Moveo.AI
- Next Matter
- Nicereply
- Olark
- Outreach
- PagerDuty
- Pipedrive
- Postscript
- Retool
- Ringover
- Salesforce Sales Cloud
- ShipStation
- Shopify
- Skyvia
- Slack
- Stitch
- Stonly
- Stripe
- Syncly
- Talkdesk
- Telegram
- Todoist
- Toky
- Trello
- Twilio
- Twitter/X
- Upscope
- Vyte
- WooCommerce
- WordPress
- Zapier
- Zendesk Sell
- Zoho CRM
- Zoho CRM Plus
- Zonka Feedback
- Zoom Workplace
- monday AI Work Platform
- unitQ
- Total integrations78
- Adobe Commerce
- Aircall
- Ariglad
- Asana
- AskNicely
- BigCommerce
- Boost.space
- Bugpilot
- CallHippo
- ChargeDesk
- Chatra
- ClickUp
- CloudTalk
- DataGrail
- Delighted
- Dialpad AI Meetings
- Dialpad Connect
- Dropbox
- Dynamics 365
- Facebook Business Suite
- Fivetran
- Forumbee
- FullContact
- Gainsight CS
- GitHub
- Google Analytics 360
- Google Drive
- Guru
- Help Desk Migration
- HelpCenter.io
- HelpDocs
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Influx
- Jira
- JustCall
- Klaviyo
- Levity
- Linear
- Lokalise
- Luciq
- MaestroQA
- Make
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Moveo.AI
- Next Matter
- Nicereply
- Olark
- Outreach
- PagerDuty
- Pipedrive
- Postscript
- Retool
- Ringover
- Salesforce Sales Cloud
- ShipStation
- Shopify
- Skyvia
- Slack
- Stitch
- Stonly
- Stripe
- Syncly
- Talkdesk
- Telegram
- Todoist
- Toky
- Trello
- Twilio
- Twitter/X
- Upscope
- Vyte
- WooCommerce
- WordPress
- Zapier
- Zendesk Sell
- Zoho CRM
- Zoho CRM Plus
- Zonka Feedback
- Zoom Workplace
- monday AI Work Platform
- unitQ
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