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LiveChat vs Front Comparison (2026)
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Good recommendations?
Overview
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.
Front is an email management platform that enables customer-facing teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.6
1.7K
5
4
3
2
1
1.2K
429
63
13
6
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.5
293
5
4
3
2
1
207
58
13
7
8
- Value for money
- Ease of use
- Features
- Customer support
81%
would recommend this appPros
“the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time!”
Brian S.
Director
“Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions”
Jenna O.
Digital Marketer
“It offers me the opportunity to communicate with any questions or comments I have while allowing me to continue working in the background”
DM
David M.
Analyst
Pros
“The email notification feature is very convenient as it allows me to collaborate with everyone in the company.”
CJ
Céline J.
Content Manager
“It works with Gmail and Outlook, which is super helpful and it really creates a main hub for our various channels and apps.”
Mai M.
Managing Director
“Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook.”
Grey H.
Director
Cons
“Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements.”
MM
Mohammed M.
Project manager
“It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service.”
Michela d.
Managing director
“I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷♀️”
PB
Paul B.
Customer Experience Manager
Cons
“Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook.”
Grey H.
Director
“Recently they've changed the user interface which looks horrible, apparently thousands of people loved the changes, but I was never asked to trial and this is usually things companies say to make it look like your the only one that dosn't like the change.”
Robert K.
Director
“My eyesight isn't what it used to be, and I find myself wishing it were easier to zoom in on things.”
NR
Nuria R.
Community Manager
- Vendor responds to reviews
- Last review8 days ago
- Vendor responds to reviews
- Last review14 days ago
Key features
- Total features136
- @mentions
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Scheduling
- Archiving & Retention
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Communications
- Brainstorming
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Analytics
- Campaign Management
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Recovery
- Data Security
- Data Visualization
- Deadline Management
- Deal Management
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Reminders
- Email Templates
- Email Tracking
- Employee Database
- Employee Directory
- Engagement Tracking
- Event Calendar
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Startups
- For iPad Devices
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Help Desk Management
- IT Asset Management
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Mailing List Management
- Marketing Automation
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Multiple User Accounts
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Notes Management
- Offline Form
- On-Demand Communications
- Onboarding
- Opportunity Management
- Order Management
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Project Time Tracking
- Prospecting Tools
- Quality Assurance
- Quality Management
- Queue Management
- Read Receipts
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Response Management
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Screen Sharing
- Search
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Shipping Management
- Signature Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Spam Blocker
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Collaboration
- Team Management
- Template Management
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticket Management
- Time Tracking
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Visual Analytics
- Web-based Deployment
- Widgets
- Workflow Automation
- Workflow Management
- Total features180
- @mentions
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Scheduling
- Archiving & Retention
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Communications
- Brainstorming
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Analytics
- Campaign Management
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Recovery
- Data Security
- Data Visualization
- Deadline Management
- Deal Management
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Reminders
- Email Templates
- Email Tracking
- Employee Database
- Employee Directory
- Engagement Tracking
- Event Calendar
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Startups
- For iPad Devices
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Help Desk Management
- IT Asset Management
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Mailing List Management
- Marketing Automation
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Multiple User Accounts
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Notes Management
- Offline Form
- On-Demand Communications
- Onboarding
- Opportunity Management
- Order Management
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Project Time Tracking
- Prospecting Tools
- Quality Assurance
- Quality Management
- Queue Management
- Read Receipts
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Response Management
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Screen Sharing
- Search
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Shipping Management
- Signature Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Spam Blocker
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Collaboration
- Team Management
- Template Management
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticket Management
- Time Tracking
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Visual Analytics
- Web-based Deployment
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations112
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Aircall
- Ariglad
- Asana
- AskNicely
- Basecamp
- Benchmark Email
- BigCommerce
- Boost.space
- Bugpilot
- CallHippo
- Campaign Monitor by Marigold
- Capsule
- ChargeDesk
- ChatBot
- ChatGPT
- Chatra
- Claude
- ClickUp
- Close
- CloudTalk
- Constant Contact
- CoreCommerce
- DataGrail
- Delighted
- Dialpad
- Dialpad AI Meetings
- Drift
- Dropbox
- Drupal
- Dynamics 365
- EKM
- Ecwid
- Evernote Teams
- Firefly
- Fivetran
- Forumbee
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Gemini
- GetResponse
- GitHub
- Gmail
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Google Drive
- Grasshopper
- Guru
- Help Desk Migration
- HelpCenter.io
- HelpDocs
- Helpmonks
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Influx
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- JustCall
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- Levity
- Linear
- LogMeIn Rescue
- Lokalise
- Luciq
- MaestroQA
- Magentrix
- Make
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Clarity
- Microsoft Outlook
- Microsoft To Do
- Mixpanel
- Moveo.AI
- Next Matter
- Nicereply
- Nutshell
- Olark
- Omnistar Affiliate
- OpenCart
- Ortto
- Outreach
- PagerDuty
- Perplexity
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- Postscript
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager
- Retool
- Ringover
- Salesforce Sales Cloud
- Segment
- Shift4Shop
- Shopify
- Shoplo
- Skyvia
- Slack
- Squarespace
- Stitch
- Stonly
- Stripe
- Stripe Billing
- Stripe Issuing
- Surfboard
- Syncly
- Talkdesk
- TeamViewer ONE
- Telegram
- Todoist
- Toggl
- Toky
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Unbounce
- Upscope
- Volusion
- Vyte
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoho CRM Plus
- Zonka Feedback
- Zoom Workplace
- elevio
- iContact
- monday AI Work Platform
- unitQ
- Total integrations81
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Aircall
- Ariglad
- Asana
- AskNicely
- Basecamp
- Benchmark Email
- BigCommerce
- Boost.space
- Bugpilot
- CallHippo
- Campaign Monitor by Marigold
- Capsule
- ChargeDesk
- ChatBot
- ChatGPT
- Chatra
- Claude
- ClickUp
- Close
- CloudTalk
- Constant Contact
- CoreCommerce
- DataGrail
- Delighted
- Dialpad
- Dialpad AI Meetings
- Drift
- Dropbox
- Drupal
- Dynamics 365
- EKM
- Ecwid
- Evernote Teams
- Firefly
- Fivetran
- Forumbee
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Gemini
- GetResponse
- GitHub
- Gmail
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Google Drive
- Grasshopper
- Guru
- Help Desk Migration
- HelpCenter.io
- HelpDocs
- Helpmonks
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Influx
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- JustCall
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- Levity
- Linear
- LogMeIn Rescue
- Lokalise
- Luciq
- MaestroQA
- Magentrix
- Make
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Clarity
- Microsoft Outlook
- Microsoft To Do
- Mixpanel
- Moveo.AI
- Next Matter
- Nicereply
- Nutshell
- Olark
- Omnistar Affiliate
- OpenCart
- Ortto
- Outreach
- PagerDuty
- Perplexity
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- Postscript
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager
- Retool
- Ringover
- Salesforce Sales Cloud
- Segment
- Shift4Shop
- Shopify
- Shoplo
- Skyvia
- Slack
- Squarespace
- Stitch
- Stonly
- Stripe
- Stripe Billing
- Stripe Issuing
- Surfboard
- Syncly
- Talkdesk
- TeamViewer ONE
- Telegram
- Todoist
- Toggl
- Toky
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Unbounce
- Upscope
- Volusion
- Vyte
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoho CRM Plus
- Zonka Feedback
- Zoom Workplace
- elevio
- iContact
- monday AI Work Platform
- unitQ
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