Sage CRM vs Act! Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Anonymous
(Construction company, 51-200 employees)

It hasn't gone well

2018-03-16

Pros

Contact syncing between CRE300, Outlook, and (formerly) Sage ACT. It is very flexible for our wishes.

Cons

The implementation of this software hasn't gone well for us. It is almost TOO flexible. It feels like a fully customized piece of software so we are having to make decisions on flow and content that really should be simple.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Sage CRM Reviews
Sage CRM
Web-based CRM for small and medium businesses
Read more
Sami Ghabrial

The worst company i ever encountered. ZERO customer support. We are unable to use since we bought it

2017-06-08

It was completely waste of money and time. I bought it because it is offline application and connection to the accounting software we have Pechtree Sage. But it was real disappointment

Pros

Actually we had to not using it due to the the fact it does not work properly on most of our computer's screens as it appears with extremely small type. The other is that software claim network. Does not work. Removal from test PC so we can switch to the real people to eork with it. Not possible. Surprisingly customer service respond with very standard answers but not to specific questions.

Cons

Many of the claimed features on ACT PREMIUM simply not true 3.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Sage CRM Reviews
Sage CRM
Web-based CRM for small and medium businesses
Read more
Raymond Niesslein

I have used, repaired, and upgraded to new versions of ACT for about 20+ years.

2018-07-02

Great place to input customers to manage docs, reports, emails. Easy to send emails or run labels, letters, and review customer history.

Pros

Its saves automatically, sends reminders for follow-up, has customizable fields, runs reports with lots of ways to narrow searches for making lists and labels, enables me to order lists fast by almost any criteria, connected to email.

Cons

Support for older ACT versions are scarce and expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Sage CRM Reviews
Sage CRM
Web-based CRM for small and medium businesses
Read more