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Sage CRM vs Act! Comparison

Overview

Speed up your business growth with our web-based CRM application: Sage, the leading supplier of business management solutions...

Act! CRM is a comprehensive sales and marketing platform, providing everything you and your team need to successfully run...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.4

(58)

5

4

3

2

1

14

18

13

7

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
72%
would recommend this app

5

4

3

2

1

237

183

94

60

67

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

Pros

It was a great learning for us that comparison of the software before purchasing is an important aspect.
I like that Sage CRM is fairly easy to use and comes at a good price. There is a lot of competitor though with similar solutions.
SAGE CRM has been great for our clients. There are very few CRMs that are affordable for SMEs and can keep the full business function housed under them.

Pros

They also have a large number of plans available, are affordable, and there are a good number of independent technicians out there that can help you with your data, and design third party add-ons too.
Really excellent technical help if you want it. We use it for monitoring our membership, probably only using a few of its features.
Easy to use and easy to setup, the software is ready direct from installation and the built in reporting and functionality is fantastic.

Cons

The more people on it, the worse it gets. Cannot use remotely through a VPN.
There is no "smart" technology with the program. It does not remember what cost code you entered on the line above, very frustrating.
2012 Version - Archaic data collection with poor integration tools.

Cons

Sometimes switching between databases causes the software to crash. It has been a problem with most versions we have used.
We have been frustrated over the years by the number of crashes and freezes. Occasionally an import will not import correctly and the data in put into the wrong fields.
In my business my CRM is my navigator and used as a main part of my business day. The down time is ridiculous.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review19 days ago

Key features

  • Total features15
  • A/B Testing
  • API
  • Accounting
  • Analytics/ROI Tracking
  • Auto-Responders
  • Batch Processing
  • Budgeting/Forecasting
  • CAN SPAM Compliance
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Collaboration Tools
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable CTAs
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Drip Campaigns
  • Dynamic Content
  • Email Management
  • Email Marketing
  • Event Triggered Actions
  • Forecasting
  • Image Library
  • Interaction Tracking
  • Invoice Management
  • Invoice Processing
  • Landing Pages/Web Forms
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Marketing Automation
  • Marketing Calendar
  • Mobile Access
  • Monitoring
  • Multi-Channel Marketing
  • Multivariate Testing
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Projections
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Sales Analytics
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • WYSIWYG Editor
  • Website Visitor Tracking
  • Workflow Management
  • Total features58
  • A/B Testing
  • API
  • Accounting
  • Analytics/ROI Tracking
  • Auto-Responders
  • Batch Processing
  • Budgeting/Forecasting
  • CAN SPAM Compliance
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Collaboration Tools
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable CTAs
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Drip Campaigns
  • Dynamic Content
  • Email Management
  • Email Marketing
  • Event Triggered Actions
  • Forecasting
  • Image Library
  • Interaction Tracking
  • Invoice Management
  • Invoice Processing
  • Landing Pages/Web Forms
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Marketing Automation
  • Marketing Calendar
  • Mobile Access
  • Monitoring
  • Multi-Channel Marketing
  • Multivariate Testing
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Projections
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Sales Analytics
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • WYSIWYG Editor
  • Website Visitor Tracking
  • Workflow Management

Integrations

  • Total integrations33
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations42
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Sage CRM

It hasn't gone well

Reviewed 3 years ago
Pros

Contact syncing between CRE300, Outlook, and (formerly) Sage ACT. It is very flexible for our wishes.

Cons

The implementation of this software hasn't gone well for us. It is almost TOO flexible. It feels like a fully customized piece of software so we are having to make decisions on flow and content that really should be simple.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Sage CRM

The worst company i ever encountered. ZERO customer support. We are unable to use since we bought it

Reviewed 4 years ago

It was completely waste of money and time. I bought it because it is offline application and connection to the accounting software we have Pechtree Sage. But it was real disappointment

Pros

Actually we had to not using it due to the the fact it does not work properly on most of our computer's screens as it appears with extremely small type. The other is that software claim network. Does not work. Removal from test PC so we can switch to the real people to eork with it. Not possible. Surprisingly customer service respond with very standard answers but not to specific questions.

Cons

1. does not work properly with high diffinition screen 2. Many of the claimed features on ACT PREMIUM simply not true 3. They escape and don't answer if you ask for help

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Sage CRM

I have used, repaired, and upgraded to new versions of ACT for about 20+ years.

Reviewed 3 years ago

Great place to input customers to manage docs, reports, emails. Easy to send emails or run labels, letters, and review customer history.

Pros

Its saves automatically, sends reminders for follow-up, has customizable fields, runs reports with lots of ways to narrow searches for making lists and labels, enables me to order lists fast by almost any criteria, connected to email.

Cons

As Windows 10 and updates are put into service, the compatibility with mail, backup, and reports fade in availability as product ages, forcing you to upgrade. Support for older ACT versions are scarce and expensive.

Sage CRM vs. Act!

See how Sage CRM and Act! stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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