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ScorebuddyCX vs Zendesk QA Comparison (2026)
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Good recommendations?
ScorebuddyCX
5
24
4
16
3
3
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Zendesk QA
5
22
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Scorebuddy is an All-in-One Contact Center Quality Management platform for scoring agents and analyzing customer interactions; flexible scorecards, rich dashboards, AI text analytics, Learning & Development solutions integrated in one platform; bundle or standalone solutions. 30 day free trial.
Go beyond conventional QA with Zendesk QA – the quality assurance solution that helps companies solidify customer relationships through excellent CX.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
43
5
4
3
2
1
24
16
3
0
0
- Value for money
- Ease of use
- Features
- Customer support
4.9
24
5
4
3
2
1
22
2
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Fotios K.
Customer Support Team lead
Tarek A.
Customer service specialist
Pros
Nitish P.
developer
Cons
Not enoughreviews yet
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review4 years ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features32
- AI/Machine Learning
- API
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Audit Management
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Collaboration Tools
- Compliance Management
- Computer Telephony Integration
- Corrective and Preventive Actions (CAPA)
- Customer Experience Management
- Customer Surveys
- Dashboard
- Defect Tracking
- Employee Coaching Tools
- Feedback Management
- Interaction Tracking
- KPI Monitoring
- Leaderboards
- Monitoring
- Multi-Channel Communication
- Multiple Scoring Models
- NPS Survey Structure
- Quality Management
- Real-Time Updates
- Reporting & Statistics
- Reporting/Analytics
- Sentiment Analysis
- Supplier Quality Control
- Surveys & Feedback
- Third-Party Integrations
- Training Management
- Workflow Automation
- Total features21
- AI/Machine Learning
- API
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Audit Management
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Collaboration Tools
- Compliance Management
- Computer Telephony Integration
- Corrective and Preventive Actions (CAPA)
- Customer Experience Management
- Customer Surveys
- Dashboard
- Defect Tracking
- Employee Coaching Tools
- Feedback Management
- Interaction Tracking
- KPI Monitoring
- Leaderboards
- Monitoring
- Multi-Channel Communication
- Multiple Scoring Models
- NPS Survey Structure
- Quality Management
- Real-Time Updates
- Reporting & Statistics
- Reporting/Analytics
- Sentiment Analysis
- Supplier Quality Control
- Surveys & Feedback
- Third-Party Integrations
- Training Management
- Workflow Automation
Integrations
- Total integrations13
- Aircall
- Amazon Connect
- Assembled
- CallHippo
- Dixa
- Drift
- Five9
- Freshdesk
- Geckoboard
- Gorgias
- Help Scout
- HelpDesk
- Helpshift
- HubSpot CRM
- Kayako
- Kustomer
- LiveAgent
- LiveChat
- NiCE CXone
- Okta
- Salesforce Service Cloud
- Slack
- Talkdesk
- Zendesk Suite
- elevio
- Total integrations20
- Aircall
- Amazon Connect
- Assembled
- CallHippo
- Dixa
- Drift
- Five9
- Freshdesk
- Geckoboard
- Gorgias
- Help Scout
- HelpDesk
- Helpshift
- HubSpot CRM
- Kayako
- Kustomer
- LiveAgent
- LiveChat
- NiCE CXone
- Okta
- Salesforce Service Cloud
- Slack
- Talkdesk
- Zendesk Suite
- elevio
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