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LiveAgent vs Zendesk QA Comparison (2026)
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Compare similar apps
Salesforce Sales Cloud
4.4
Zendesk Suite
4.4
LiveChat
4.6
Good recommendations?
LiveAgent
5
1.2K
4
459
3
49
2
6
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Zendesk QA
5
22
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required.
Go beyond conventional QA with Zendesk QA – the quality assurance solution that helps companies solidify customer relationships through excellent CX.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
459
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
4.9
24
5
4
3
2
1
22
2
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Titus T.
Administrative Manager
Kamlesh M.
marketing consultant
Andhale r.
Customer service associate
Pros
Nitish P.
developer
Cons
Alex F.
President
Alex F.
President
Sebastian L.
Administrator
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features103
- AI Copilot
- AI Summarization
- AI Text Generation
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Artificial Intelligence
- Attachments/Screencasts
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- Call Center Management
- Call Recording
- Call Scripting
- Chat/Messaging
- Chatbot
- Co-Browsing
- Collaboration Tools
- Community Forums
- Conversation Archiving
- Conversation Intelligence
- Customer Database
- Customer Experience Management
- Customer Profiles
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Data Security
- Email Management
- Email Templates
- Email to Case
- Employee Coaching Tools
- Feedback Management
- Gamification
- Generative AI
- Help Desk
- IVR
- Inbox Management
- Integrations
- Interaction Tracking
- Internationalization
- KPI Monitoring
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Language Detection
- Lead Development
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Messaging
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Multi-Channel Communication
- Multiple Data Sources
- Multiple Scoring Models
- Natural Language Interaction
- Notifications
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Quality Management
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Surveys
- Surveys & Feedback
- Targeted Emails
- Task Automation
- Team Inbox
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Voice
- Workflow
- Workflow Automation
- Workflow Management
- Total features21
- AI Copilot
- AI Summarization
- AI Text Generation
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Artificial Intelligence
- Attachments/Screencasts
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- Call Center Management
- Call Recording
- Call Scripting
- Chat/Messaging
- Chatbot
- Co-Browsing
- Collaboration Tools
- Community Forums
- Conversation Archiving
- Conversation Intelligence
- Customer Database
- Customer Experience Management
- Customer Profiles
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Data Security
- Email Management
- Email Templates
- Email to Case
- Employee Coaching Tools
- Feedback Management
- Gamification
- Generative AI
- Help Desk
- IVR
- Inbox Management
- Integrations
- Interaction Tracking
- Internationalization
- KPI Monitoring
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Language Detection
- Lead Development
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Messaging
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Multi-Channel Communication
- Multiple Data Sources
- Multiple Scoring Models
- Natural Language Interaction
- Notifications
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Quality Management
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Surveys
- Surveys & Feedback
- Targeted Emails
- Task Automation
- Team Inbox
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Voice
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations2
- 3CX
- Aircall
- Assembled
- CallHippo
- Customer Portal
- Dixa
- Drift
- Freshdesk
- Geckoboard
- Gorgias
- Help Scout
- Helpshift
- Kayako
- Kustomer
- LiveAgent
- LiveChat
- Okta
- Salesforce Service Cloud
- Slack
- Talkdesk
- Zendesk Suite
- elevio
- Total integrations20
- 3CX
- Aircall
- Assembled
- CallHippo
- Customer Portal
- Dixa
- Drift
- Freshdesk
- Geckoboard
- Gorgias
- Help Scout
- Helpshift
- Kayako
- Kustomer
- LiveAgent
- LiveChat
- Okta
- Salesforce Service Cloud
- Slack
- Talkdesk
- Zendesk Suite
- elevio
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