App comparison
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Zendesk QA
5
21
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Support Quality Assurance Platform
Last updated: August 2026
Zendesk QA Alternatives & Competitors (2026)
Top 2 free alternatives
Insightful
Precision Work Intelligence for bottom-line impact
0.1
Value for money
Starting price
No pricing info
Functionality
Billable & Non-Billable Hours
4.8/5
Activity Tracking
4.7/5
Attendance Tracking
4.7/5
Top Features
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Center Management
5/5
LiveAgent
Cloud-based customer service platform for all sizes
0.2
Value for money
Starting price
No pricing info
Functionality
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Activity Dashboard
4.6/5
Top Features
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Center Management
5/5
Zoho Desk
Cloud-based help desk for all business sizes
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
Analytics
5/5
Audit Trail
5/5
Activity Dashboard
4.8/5
Top Features
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Center Management
5/5
CloudTalk
Cloud-based call center software for sales and support teams
0.6
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Tracking
5/5
Agent Interface
5/5
API
5/5
Top Features
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Center Management
5/5
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Activity Tracking
4.3/5
Top Features
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Center Management
5/5
0.7
Value for money
Starting price
No pricing info
0.5
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Center Management
5/5
0.8
Value for money
Starting price
No pricing info
0.5
Functionality
Alerts/Notifications
4.2/5
AI Copilot
4/5
Alerts/Escalation
3.7/5
Top Features
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Center Management
5/5
0.3
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
5/5
Access Controls/Permissions
4.6/5
Activity Tracking
4.5/5
Top Features
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Center Management
5/5
0.7
Value for money
Starting price
No pricing info
0.4
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Center Management
5/5
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
2-Way Messaging
5/5
Agent Interface
5/5
Alerts/Notifications
4.8/5
Top Features
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Center Management
5/5
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Dashboard
5/5
AI/Machine Learning
5/5
API
5/5
Top Features
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Center Management
5/5
0.1
Value for money
No pricing info
Starting price
No pricing info
0.1
Functionality
Activity Tracking
5/5
AI Copilot
5/5
Alerts/Escalation
3.9/5
Top Features
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Center Management
5/5
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Alerts/Escalation
5/5
API
5/5
Audit Management
5/5
Top Features
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Center Management
5/5
1.2
Value for money
No pricing info
Starting price
No pricing info
0.6
Functionality
Live Chat
5/5
Chat/Messaging
4.5/5
Multi-Channel Communication
4.4/5
Top Features
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Center Management
5/5
0.4
Value for money
No pricing info
Starting price
No pricing info
0.3
Functionality
API
5/5
Agent Interface
4.9/5
Call Monitoring
4.8/5
Top Features
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Center Management
5/5
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Dashboard
5/5
Interaction Tracking
5/5
KPI Monitoring
5/5
Top Features
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Center Management
5/5
0.1
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
Agent Interface
5/5
Automated Routing
5/5
Call Monitoring
5/5
Top Features
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Center Management
5/5
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
5/5
Activity Dashboard
3/5
API
3/5
Top Features
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Center Management
5/5
0.3
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
Access Controls/Permissions
N/A
Activity Tracking
N/A
Auto-Dialer
N/A
Top Features
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Center Management
5/5
0.2
Value for money
Starting price
No pricing info
0.4
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Audio Capture
5/5
Top Features
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Center Management
5/5