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Scorebuddy

All-in-One Quality Management Platform for Contact Centers

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Scorebuddy Alternatives

How do Scorebuddy alternatives compare?

Zendesk and Zoho Desk stand out as its top competitors based on similarity, popularity and user reviews. When comparing Scorebuddy to its top 100 alternatives, Webex has the highest rating, with Freshdesk as the runner-up, and Scorebuddy ranking 55th place. Webex has the most reviews with a total of 5,484, while Scorebuddy has 40. Users say Freshdesk tops the list for value for money followed by Zoho Desk, while Scorebuddy comes in 69th. Users also say Webex and Freshdesk are the easiest to use, while Scorebuddy takes 55th place.

What are the top 5 alternatives to Scorebuddy?


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Integrated with


Industry


Company size


Top 100 Alternatives & Competitors to Scorebuddy

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

Features

Total

10

179

15

features in common

10

features in common

Zendesk's unique features

  • Mobile Access

  • Knowledge Management

  • Template Management

  • Workflow Management

Scorebuddy's unique features

  • Supplier Quality Control

  • Compliance Management

  • Defect Tracking

  • Audit Management

Starting from

$19/month

Value for money

4.1

0.5

4.6

What users say about Zendesk's value for money

I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.

AR

Anonymous Reviewer

Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

AR

Anonymous Reviewer

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

Features

Total

8

145

15

features in common

8

features in common

Zoho Desk's unique features

  • Customer Database

  • Text Editing

  • Churn Management

  • Customer Management

Scorebuddy's unique features

  • Supplier Quality Control

  • Compliance Management

  • Corrective and Preventive Actions (CAPA)

  • Audit Management

Starting from

$14/month

Value for money

4.5

0.1

4.6

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Bitrix24

4.0
(485)

100% free CRM, collaboration and communication tool suite

Features

Total

9

363

15

features in common

9

features in common

Bitrix24's unique features

  • Discount Management

  • Spam Blocker

  • Decision Support

  • Real-time Updates

Scorebuddy's unique features

  • Compliance Management

  • Alerts / Escalation

  • Audit Management

  • Supplier Quality Control

Starting from

$49/month

Value for money

4.2

0.4

4.6

What users say about Bitrix24's value for money

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

Features

Total

10

165

15

features in common

10

features in common

LiveAgent's unique features

  • Incident Management

  • Usage Tracking/Analytics

  • Recording

  • Call Scripting

Scorebuddy's unique features

  • Supplier Quality Control

  • Compliance Management

  • Defect Tracking

  • Audit Management

Starting from

$15/month

Value for money

4.7

0.1

4.6

What users say about LiveAgent's value for money

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

MP

Mark P.

Genesys Cloud CX

4.2
(124)

Mobile optimized cloud call center with multichannel routing

Features

Total

9

121

15

features in common

9

features in common

Genesys Cloud CX's unique features

  • Predictive Analytics

  • IVR / Voice Recognition

  • Voice Customization

  • Macros/Templated Responses

Scorebuddy's unique features

  • Supplier Quality Control

  • Compliance Management

  • Audit Management

  • Defect Tracking

Starting from

$75/month

Value for money

3.9

0.7

4.6

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

Qubicles

4.4
(24)

Revolutionary blockchain-powered contact center software

Features

Total

7

62

15

features in common

7

features in common

Qubicles' unique features

  • Caller ID

  • Call Scheduling

  • Appointment Management

  • Dashboard

Scorebuddy's unique features

  • Supplier Quality Control

  • Compliance Management

  • Alerts/Notifications

  • Corrective and Preventive Actions (CAPA)

Starting from

$19.99/month

Value for money

4.8

0.2

4.6

What users say about Qubicles' value for money

More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application.

JT

Jennifer T.

We have had issues with timing errors if there are too many records in a campaign, so having to clean up campaign to avoid posting errors can be a pain.

MB

Mario B.

Infobip

4.8
(9)

Omni-channel customer communication and engagement

Features

Total

4

62

15

features in common

4

features in common

Infobip's unique features

  • Third Party Integrations

  • Email Marketing

  • Lead Management

  • AB Testing

Scorebuddy's unique features

  • Corrective and Preventive Actions (CAPA)

  • Compliance Management

  • Audit Management

  • Call Monitoring

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

Features

Total

7

119

15

features in common

7

features in common

Freshdesk's unique features

  • Predictive Analytics

  • Call Recording

  • Performance Metrics

  • Inbox Management

Scorebuddy's unique features

  • Supplier Quality Control

  • Compliance Management

  • Computer Telephony Integration

  • Corrective and Preventive Actions (CAPA)

Starting from

$18/month

Value for money

4.4

0.2

4.6

What users say about Freshdesk's value for money

We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.

Sara B.

Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.

AR

Anonymous Reviewer

Method CRM

4.2
(90)

The #1 rated CRM for QuickBooks Desktop and Online users

Features

Total

3

72

15

features in common

3

features in common

Method CRM's unique features

  • For iPad Devices

  • Workflow Management

  • Reporting & Statistics

  • Forecasting

Scorebuddy's unique features

  • Call Monitoring

  • Alerts / Escalation

  • Corrective and Preventive Actions (CAPA)

  • Call Center Management

Starting from

$25/month

Value for money

3.9

0.7

4.6

What users say about Method CRM's value for money

I liked the low cost and the clean interface that all looked much nicer than what we had been using. I really liked how tightly it could integrate with QuickBooks Online which saved us a lot of time.

RM

Richard M.

But then I tried to use it and have been incredibly frustrated and extremely disappointed with the user support (or lack there of).

Rebekah R.

EvaluAgent

4.6
(19)

Quality assurance solution for customer service and sales

Features

Total

11

56

15

features in common

11

features in common

EvaluAgent's unique features

  • Self-Service Search

  • Skills Assessment

  • Complaint Monitoring

  • Call Logging

Scorebuddy's unique features

  • Defect Tracking

  • Supplier Quality Control

  • API

  • Customer Service Analytics

Value for money

4.8

0.2

4.6

What users say about EvaluAgent's value for money

Great that agents have their own login and dashboard. Love the constant new features (self-evaluation is a favourite of mine as gets real buy-in from the team).

JG

Jo G.

The ease with which I could create my own scorecards and how flexible they were. Reporting is good as well, and easy to present and gives good oversight.

AO

ALLY O.

Stella Connect

5.0
(5)

Customer feedback, coaching, and QA for customer support.

Features

Total

5

22

15

features in common

5

features in common

Stella Connect's unique features

  • Workflow Management

  • Search/Filter

  • Performance Management

  • 360 Degree Feedback

Scorebuddy's unique features

  • Audit Management

  • Compliance Management

  • Training Management

  • Computer Telephony Integration

Five9

4.2
(397)

Cloud contact and call center software

Features

Total

8

117

15

features in common

8

features in common

Five9's unique features

  • Blended Call Center

  • Outbound Call Center

  • Power Dialer

  • Voice Customization

Scorebuddy's unique features

  • Supplier Quality Control

  • Compliance Management

  • Corrective and Preventive Actions (CAPA)

  • Audit Management

Starting from

$100/month

Value for money

4.0

0.6

4.6

What users say about Five9's value for money

Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.

DM

Dedrick M.

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

Salesforce Service Cloud

4.4
(528)

Customer Service & Field Service Management Solutions

Features

Total

10

181

15

features in common

10

features in common

Salesforce Service Cloud's unique features

  • Electronic Signature

  • Support Ticket Tracking

  • Contract/License Management

  • Dashboard

Scorebuddy's unique features

  • Defect Tracking

  • Supplier Quality Control

  • Customer Service Analytics

  • Audit Management

Value for money

4.1

0.5

4.6

What users say about Salesforce Service Cloud's value for money

I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.

AR

Anonymous Reviewer

I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.

EO

Elaida O.

Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Features

Total

8

109

15

features in common

8

features in common

Quiq Messaging's unique features

  • CRM

  • Dashboard

  • Virtual Assistant

  • Multi-Channel Communication

Scorebuddy's unique features

  • Supplier Quality Control

  • Compliance Management

  • Corrective and Preventive Actions (CAPA)

  • Audit Management

Starting from

$6,000/month

Value for money

4.5

0.1

4.6

What users say about Quiq Messaging's value for money

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

TJ

Todd J.

This is a great company with wonderful customer service and people that really care about their clients.

TJ

Todd J.

NICE CXone

4.2
(509)

Cloud Contact Center Software

Features

Total

9

117

15

features in common

9

features in common

NICE CXone's unique features

  • Workflow Management

  • Multi-Channel Management

  • Performance Metrics

  • Labor Forecasting

Scorebuddy's unique features

  • Supplier Quality Control

  • Compliance Management

  • Audit Management

  • Defect Tracking

Starting from

$100/month

Value for money

4.0

0.6

4.6

What users say about NICE CXone's value for money

Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.

SS

Somveer S.

Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.

AB

Alejandra B.

Webex

4.4
(5.4K)

One app for everything. And everyone.

Features

Total

9

188

15

features in common

9

features in common

Webex's unique features

  • Call Reporting

  • Split/Multi-Screen

  • Secure Data Storage

  • Desktop / Browser Sharing

Scorebuddy's unique features

  • Supplier Quality Control

  • Alerts / Escalation

  • Corrective and Preventive Actions (CAPA)

  • Defect Tracking

Starting from

$13.5/month

Value for money

4.1

0.5

4.6

What users say about Webex's value for money

Easy to use : no need to install client S/W for meeting, only can invite an attendee by 2 steps. Good quality of vioce : can hear good quality of voice and latency is under 0.2 sec.

AR

Anonymous Reviewer

Overall I think the Webex is a good and I do recommend it as a good video chat software I will definitely be using this soft ware on my laptop.

Guillermo V.

Aircall

4.3
(249)

Phone system for support and sales teams

Features

Total

6

95

15

features in common

6

features in common

Aircall's unique features

  • Integrations Management

  • Activity Tracking

  • Call Logging

  • Caller ID

Scorebuddy's unique features

  • Alerts / Escalation

  • Customer Service Analytics

  • Training Management

  • Compliance Management

Starting from

$30/month

Value for money

4.1

0.5

4.6

What users say about Aircall's value for money

It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.

HA

Hristo A.

Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.

Jeff G.

Playvox

4.8
(80)

Quality Assurance Software for customer service teams.

Features

Total

7

41

15

features in common

7

features in common

Playvox's unique features

  • Multiple User Accounts

  • Performance Metrics

  • Real-time Updates

  • Customizable Templates

Scorebuddy's unique features

  • Call Center Management

  • Supplier Quality Control

  • Computer Telephony Integration

  • Corrective and Preventive Actions (CAPA)

Value for money

4.7

0.1

4.6

What users say about Playvox's value for money

The integration with Slack makes it great for the day to day interaction with the agents. Great support team, our experience with them was really great, 10 points for customer success and support.

CP

Cel P.

Playvox has a great user interface, the day to day updates and in-depth analysis with ease of access and great privacy integration has won my trust and is highly recommended for business growth.

MS

Mehboob S.

Call Center Studio

4.5
(39)

Pay-as-you-go • Scalable • Enhanced AX • Better CX

Features

Total

8

118

15

features in common

8

features in common

Call Center Studio's unique features

  • SIP Trunking

  • Customer Database

  • Monitoring

  • Voice Customization

Scorebuddy's unique features

  • Supplier Quality Control

  • Compliance Management

  • Corrective and Preventive Actions (CAPA)

  • Audit Management

Value for money

4.7

0.1

4.6

What users say about Call Center Studio's value for money

One of the thing i like the most is the interactions we DO have with the person behind the phone, also is important to mention that being able to call this service 24/7 is awesome.

Billy G.

It is very bad situation that this software does not work on google chrome browser.

ae

ahmet e.

USAN Contact Suite for Amazon Connect

5.0
(1)

Extending the power and breadth of Amazon Connect

Features

Total

6

70

15

features in common

6

features in common

USAN Contact Suite for Amazon Connect's unique features

  • Natural Language Search

  • @mentions

  • Email Management

  • Customer History

Scorebuddy's unique features

  • Alerts / Escalation

  • Customer Service Analytics

  • Training Management

  • Compliance Management

Front

4.5
(211)

One place to take care of all your customers

Features

Total

8

115

15

features in common

8

features in common

Front's unique features

  • Dashboard

  • Supplier Management

  • Client Management

  • Meeting Management

Scorebuddy's unique features

  • Supplier Quality Control

  • Compliance Management

  • Corrective and Preventive Actions (CAPA)

  • Audit Management

Starting from

$19/year

Value for money

4.2

0.4

4.6

What users say about Front's value for money

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.

GP

Giada P.

Convoso

4.5
(25)

Dial Smarter, Not Harder

Features

Total

6

66

15

features in common

6

features in common

Convoso's unique features

  • Call Disposition

  • Third Party Integrations

  • Auto-Dialer

  • Answering Machine Detection

Scorebuddy's unique features

  • Alerts / Escalation

  • Customer Service Analytics

  • Training Management

  • Compliance Management

Starting from

$90/month

Value for money

4.4

0.2

4.6

What users say about Convoso's value for money

The best part of the software is the ease to move and manipulate the data to help drive performance.

HD

Hoang D.

Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast.

MV

Michael V.

SpitFire

4.5
(21)

Web-based predictive dialer software for call centers

Features

Total

6

43

15

features in common

6

features in common

SpitFire's unique features

  • Call Scripting

  • Open Database Design

  • Text to Speech

  • VoIP

Scorebuddy's unique features

  • Compliance Management

  • Training Management

  • Surveys & Feedback

  • Supplier Quality Control

Starting from

$70/month

Value for money

3.9

0.7

4.6

What users say about SpitFire's value for money

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

NS

Nate S.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

BH

Ben H.

PanTerra Networks

4.4
(16)

All-in-one simplifies communication & increases performance.

Features

Total

9

132

15

features in common

9

features in common

PanTerra Networks' unique features

  • Callback Scheduling

  • Hotkeys

  • Mobile Access

  • Video Call Recording

Scorebuddy's unique features

  • Call Center Management

  • Supplier Quality Control

  • Corrective and Preventive Actions (CAPA)

  • Defect Tracking

Starting from

$9.95/month

Value for money

4.3

0.3

4.6

What users say about PanTerra Networks' value for money

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

CJ

Carlos J.

Support has been outstanding from my very first call to sales and setup was easy with the help of their vendor team. Would definitely recommend.

SG

Sean G.

Twilio

4.6
(265)

Voice and messaging for your web and mobile applications

Features

Total

8

78

15

features in common

8

features in common

Twilio's unique features

  • Purchasing & Receiving

  • Queue Management

  • Call Scripting

  • Phone Key Input

Scorebuddy's unique features

  • Defect Tracking

  • Supplier Quality Control

  • Corrective and Preventive Actions (CAPA)

  • Audit Management

Starting from

$0.01

Value for money

4.3

0.3

4.6

What users say about Twilio's value for money

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

AR

Anonymous Reviewer

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

OM

Or M.

LogMeIn Rescue

4.7
(136)

Remote support for helpdesks, call centers and organizations

Features

Total

6

61

15

features in common

6

features in common

LogMeIn Rescue's unique features

  • Employee Activity Monitoring

  • Customizable Branding

  • Session Recording

  • Live Chat

Scorebuddy's unique features

  • Compliance Management

  • Customer Service Analytics

  • Training Management

  • Supplier Quality Control

Starting from

$149/month

Value for money

4.3

0.3

4.6

What users say about LogMeIn Rescue's value for money

There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

JP

Jed P.

It is really an amazing experience, it made our life very easy and customers really loved the option to have icon on their desktops that they just double click on it to ask for support.

AR

Anonymous Reviewer

InfoFlo

4.5
(87)

All-in-One CRM Software Solution

Features

Total

6

112

15

features in common

6

features in common

InfoFlo's unique features

  • Help Desk Management

  • Forecasting

  • Voice Mail

  • Open Database Design

Scorebuddy's unique features

  • Compliance Management

  • Training Management

  • Surveys & Feedback

  • Supplier Quality Control

Value for money

4.6
4.6

What users say about InfoFlo's value for money

It integrates with Outlook almost perfectly and simplifies my administrative processes. The reporting and bulk email features align with what I need to accomplish and provide a seamless solution.

DS

Derek S.

The program is an excellent, affordable CRM. Customer support is timely and has been great.

CB

Cynthia B.

MiCloud Connect

4.2
(248)

Cloud phone system & contact center software & services

Features

Total

6

48

15

features in common

6

features in common

MiCloud Connect's unique features

  • Audio Calls

  • Call Scheduling

  • Prioritization

  • VoIP

Scorebuddy's unique features

  • Compliance Management

  • Training Management

  • Surveys & Feedback

  • Supplier Quality Control

Value for money

3.8

0.8

4.6

What users say about MiCloud Connect's value for money

They have great service availability and monitoring. The customer support line is superb.

RE

Robert E.

I like the ease of use and it connects instantly. I like how it gives us options to break, without having to log out and the timer helps me know how long i have been on my break or lunch break.

Patty E.

PhoneBurner

4.9
(147)

Power dialer & outbound sales acceleration software for SMBs

Features

Total

6

104

15

features in common

6

features in common

PhoneBurner's unique features

  • Telemarketing Management

  • Customer Database

  • Automatic Call Distribution

  • Meeting Management

Scorebuddy's unique features

  • Alerts / Escalation

  • Customer Service Analytics

  • Training Management

  • Compliance Management

Starting from

$149/month

Value for money

4.7

0.1

4.6

What users say about PhoneBurner's value for money

Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.

CT

Chris T.

My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.

NP

Nicky P.

3CX

4.5
(248)

3CX communications system. Web & mobile apps (Android, iOS)

Features

Total

9

112

15

features in common

9

features in common

3CX's unique features

  • Multiple Parties

  • Call Recording

  • Transcripts/Chat History

  • Call Disposition

Scorebuddy's unique features

  • Defect Tracking

  • Supplier Quality Control

  • Audit Management

  • Customer Service Analytics

Starting from

$145/year

Value for money

4.3

0.3

4.6

What users say about 3CX's value for money

The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.

JA

Jessica A.

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

LP

Luke P.

GoToConnect

4.5
(589)

The first-ever truly unified voice and video solution.

Features

Total

7

95

15

features in common

7

features in common

GoToConnect's unique features

  • International Calling

  • Scheduled Recording

  • Automatic Call Distribution

  • Caller ID

Scorebuddy's unique features

  • Supplier Quality Control

  • Compliance Management

  • Surveys & Feedback

  • Corrective and Preventive Actions (CAPA)

Starting from

$19.95/month

Value for money

4.5

0.1

4.6

What users say about GoToConnect's value for money

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.

BL

Bob L.

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.

DF

David F.

Dialpad

4.3
(423)

Cloud communications system for enterprises

Features

Total

6

74

15

features in common

6

features in common

Dialpad's unique features

  • Speech Recognition

  • Call Scripting

  • Single Sign On

  • VoIP

Scorebuddy's unique features

  • Compliance Management

  • Computer Telephony Integration

  • Surveys & Feedback

  • Supplier Quality Control

Starting from

$15

Value for money

4.4

0.2

4.6

What users say about Dialpad's value for money

I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.

AS

Anthony S.

Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.

DC

Darien C.

ChaseData CCaaS

4.8
(133)

Cloud-based call center solution for SMBs

Features

Total

7

87

15

features in common

7

features in common

ChaseData CCaaS's unique features

  • Customizable Reports

  • Process/Workflow Automation

  • Third Party Integrations

  • Manual Dialer

Scorebuddy's unique features

  • Supplier Quality Control

  • Compliance Management

  • Surveys & Feedback

  • Corrective and Preventive Actions (CAPA)

Value for money

4.7

0.1

4.6

What users say about ChaseData CCaaS's value for money

Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.

ME

Matthew E.

To top it off, working with the people at Chase has been an even greater part of this amazing experience.

SR

Samuel R.