Square Feedback - 2026 Pricing, Features, Reviews & Alternatives

Square Feedback is a customer feedback software that enables businesses to have direct, private communication with customers. The system allows customers to provide feedback directly through their digital receipts, creating an open line of communication to resolve issues before they escalate.

With Square Feedback, businesses can view customer feedback in real-time through their Square Dashboard or Point of Sale application. The feedback is connected to transaction records, providing valuable insights to inform more appropriate and effective responses. Businesses can use the system to issue refunds, send coupons, or simply have a constructive dialogue to turn unhappy customers into loyal patrons. The advanced filtering capabilities allow businesses to track progress over time, identifying areas for improvement based on customer sentiment.

Square Feedback helps businesses manage customer feedback from anywhere. The rich customer insights, such as visit frequency and average spend, enable more informed responses tailored to each individual. Square Feedback seamlessly integrates into the digital receipt process, giving customers a convenient way to share their experiences privately. By resolving issues discreetly, businesses can enhance customer loyalty and protect their online reputation.