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Sogolytics

4.7
(720)

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Customer and employee experience management platform.

(10)

Sogolytics Pricing, Features, Reviews and Alternatives

Sogolytics FAQs

Q. What type of pricing plans does Sogolytics offer?

Sogolytics has the following pricing plans:
Starting from: $25.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Sogolytics?

Sogolytics has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Sogolytics support?

Sogolytics supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does Sogolytics support mobile devices?

Sogolytics supports the following devices:
Android, iPad, iPhone


Q. Does Sogolytics offer an API?

Yes, Sogolytics has an API available for use.


Q. What other apps does Sogolytics integrate with?

Sogolytics integrates with the following applications:
HubSpot Marketing Hub, Microsoft Outlook, Google Analytics 360, Zapier, Gmail, Trello, Google Drive, Twitter/X, Stripe, Salesforce Sales Cloud, Slack, Caspio, Meta for Business, Google Calendar, Mailchimp, Asana, HubSpot CRM, Zendesk Suite, Microsoft Excel


Q. What level of support does Sogolytics offer?

Sogolytics offers the following support options:
Knowledge Base, 24/7 (Live rep), Chat, Email/Help Desk, Phone Support, FAQs/Forum

Sogolytics product overview

Price starts from

25

Per month

Per Feature

What is Sogolytics?

Sogolytics is an enterprise feedback management tool for the creation and management of customer and employee experiences. Providing an all-in-one data collection and analysis platform, Sogolytics grants users the ability to create multiple surveys, polls, quizzes, and forms with customization, distribution, and reporting tools.

Key benefits of using Sogolytics

  • Utilize the drag and drop interface to build surveys either from scratch using a variety of elements and question types or by customizing one of the many in-built templates. Users can add branching and skip logic to enhance and personalize the respondent’s experience, and to ensure that no time is wasted on irrelevant questions.

  • Set up rules and alerts to manage responses when surveys are submitted such as a thank you message for all submissions. Users can also set up additional response rules such as alerting support staff if an unsatisfied customer leaves a bad rating.

  • Customize surveys, polls and quizzes by adding logos, changing fonts and colors, and choosing from a range of different question types including NPS, matrix grid, rating grid, attachment, image choice, and more.

  • Schedule customized survey invitations and reminders to send to contact lists from the contact manager. Automate these reminders to send to contacts who have yet to respond based on predefined rules and time frames.

  • Gain insights with real-time reporting via our advanced dashboards. Analysis options, including easy-to-use visualizations, report distribution, and segmentation options, clearly showcase the drivers of customer and employee experience.

  • Maximize the value of your data through our API, CRM, and other integrations.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    24/7 (Live rep)
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum

    Training options

    Live Online
    Documentation
    Videos
    In Person
    Webinars

    Not sure about Sogolytics? Compare it with a popular alternative

    Starting from

    25

    Per month

    Per Feature

    Free plan
    Free trial
    Pricing range

    Starting from

    39

    Per month

    Flat Rate

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    Free trial
    Pricing range
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    Customer support
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    Why am I seeing this?

    Sogolytics pricing information

    Value for money

    4.5

    /5

    720

    Starting from

    25

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Sogolytics features

    Functionality

    4.6

    /5

    720

    Total features

    61

    5 categories

    Most valued features by users

    Reporting/Analytics
    Third Party Integrations
    Activity Dashboard
    Alerts/Notifications
    API
    Data Import/Export
    Customizable Templates
    Customizable Branding

    Functionality contenders

    Sogolytics users reviews

    Overall Rating

    4.7

    /5

    720

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10
    Rating distribution

    5

    4

    3

    2

    1

    528

    169

    18

    2

    3

    Pros
    The responsive support is the very best I've experienced. I'm continually amazed at how quickly they are able to address my questions.
    SoGoSurvey is a comprehensive program that allows you to record and reconfigure important statistics related to your workplace with ease and precision.
    This program is user-friendly, sleek, has great functionality, and best of all has several languages to choose from.
    Cons
    So I ended up losing my entire draft survey and had to start over a week before it was due because I didn't want to pay yet for the full version just to complete one assignment.
    The software did have errors occasionally, whether it seemed to be programming related or server related.
    If I ask a recipient to do a survey sometimes they get bored throughout and may not answer some questions.

    Overall rating contenders

    VC
    AvatarImg

    Valerie C.

    Director

    Higher Education, 51-200 employees

    Review source

    Overall Rating

    Easy for All to Use

    Reviewed 3 years ago

    Transcript

    Valerie C.: Hi, my name is Valerie, I'm a financial aid director, and I rate SoGoSurvey five out of five...

    AvatarImg
    AvatarImg

    María A.

    Higher Education, 1,001-5,000 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Fantastic

    Reviewed 6 years ago

    Data retrieval via survey for my PhD is faster, more convenient, more accurate, and much more professional.

    Pros

    What I really like about SoGo Survey is: 1) That you can create very professional-looking surveys and customize them as you like. 2) That it is quite intuitive and easy to use once you get used to the main functions and understand the terms they use to refer to each feature. 3) That it saves you tons of time on data analysis. 4) Last but not least, that they offer us students the possibility of using the software free of charge, thus saving us a lot of time and effort and ultimately boosting our research work For me, it's been a must during my PhD :)

    Cons

    The thing I like the least is the branching restrictions. I would love it if I could branch several questions on the same page. Also, the restrictions to the number of question display conditions you can set are also a bit annoying when you're trying to target a very specific population.

    AH
    AvatarImg

    Amanda H.

    Professional Training & Coaching, self-employed

    Used weekly for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Easy to use Survey Tool

    Reviewed 4 years ago

    Overall, the software is very easy to use. I would highly recommend this software to others. As a master's student I also appreciate the opportunity to use the program for free for one year. This will be very helpful in completing research projects.

    Pros

    SoGoSurvey offers a good library for templates for use or for ideas for creating your own survey. The variety of question formats is also very helpful. The software is very easy to navigate and use.

    Cons

    There are some question types that are only available in a higher plan. It would be nice if had the option to have a la carte options to add one or two question types.

    Vendor response

    Good luck with your masters, Amanda! Thank you for the nice review. :)

    AR
    AvatarImg

    Verified reviewer

    Hospitality, 51-200 employees

    Used weekly for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    SoGo Review

    Reviewed 5 years ago

    One of the most important business problems SoGo Survey has resolved for us is the ability to get our participants point of view on specific questions related to our application deployment, code review, and getting issues resolved faster. SoGo Survey is secure which is also great to keep our questions private.

    Pros

    The SoGo Survey is free to use, especially the free version where you get 15 total surveys and 100 responses, with the company I work for being less that 60 employees using the free and basic version is better; I can create a short survey with questions regarding to my department's overall quality of work, ways to improve the strategy and process of our code deployment. SoGo Survey gives me the opportunity to get my participators involved in questioner, build the trust and getting to know each other. SoGo Survey UI is easy to understand how to use their web-based application, creating questions and getting responses faster.

    Cons

    I have only used the free basic version, so I haven't yet found any issues or dislikes with SoGo Survey, but so far its great to use.

    AL
    AvatarImg

    Anne Lea W.

    Marketing and Advertising, 5,001-10,000 employees

    Used monthly for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    SoGO Survey combines all features you are looking for

    Reviewed 2 years ago
    Pros

    I have been looking for a survey tool to really help me with my research and make my life easier. After some research online I found SoGo survey. SoGoSurvey had some great reviews so thought I would give it a try. The free account to be honest had much more functionality than Survey Monkey, which I had used before. It has a generous question quota, a lot of functionality and analysis tools included in one. Results can be exported to excel easily, data can be analysed quickly as well as efficiently. To make it even better they offer free upgrades for students, which is truly helpful. http://www.sogosurvey.com/

    Cons

    I am overall super happy with the software and only sad I did not find it earlier. Would have made my work in university easier before.

    TC
    AvatarImg

    Twila C.

    Hospital & Health Care, 11-50 employees

    Used other for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Student Survey Review

    Reviewed 3 years ago

    To be determined after the research product is completed.

    Pros

    Simple, easy to use interface for the end user. Somewhat more complicated for the designer. Support is great and the demo is very helpful. Limit on HTML character is difficult to get around but can be done.

    Cons

    Eliminate the limit o the HTML characters and allow anonymity of IP addresses for research-oriented products.

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