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Sogolytics

Customer and employee experience management platform.

Last updated: November 2024

Sogolytics - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Sogolytics?

Sogolytics is an enterprise feedback management tool for the creation and management of customer and employee experiences. Providing an all-in-one data collection and analysis platform, Sogolytics grants users the ability to create multiple surveys, polls, quizzes, and forms with customization, distribution, and reporting tools.

SogoCX covers the complete customer journey by meeting customers where they are throughout their experience with an organization or product. The latest UI and UX best practices have been incorporated into the SogoCX platform to optimize ease-of-use.

Sogolytics stands out from competition by offering best-in-class products that lead the competition and are offered at an affordable price.

With features including an inbuilt library of templates, a common question database, branching, skip logic, drag and drop interface, and more, Sogolytics products (SogoCX, SogoEX, survey, and quiz) make survey creation as simple and personalized as possible.

Benefits of using Sogolytics

Utilize the drag and drop interface to build surveys either from scratch using a variety of elements and question types or by customizing one of the many in-built templates. Users can add branching and skip logic to enhance and personalize the respondent’s experience, and to ensure that no time is wasted on irrelevant questions.

Set up rules and alerts to manage responses when surveys are submitted such as a thank you message for all submissions. Users can also set up additional response rules such as alerting support staff if an unsatisfied customer leaves a bad rating.

Customize surveys, polls and quizzes by adding logos, changing fonts and colors, and choosing from a range of different question types including NPS, matrix grid, rating grid, attachment, image choice, and more.

Schedule customized survey invitations and reminders to send to contact lists from the contact manager. Automate these reminders to send to contacts who have yet to respond based on predefined rules and time frames.

Gain insights with real-time reporting via our advanced dashboards. Analysis options, including easy-to-use visualizations, report distribution, and segmentation options, clearly showcase the drivers of customer and employee experience.

Maximize the value of your data through our API, CRM, and other integrations.

Starting from

Per month

Alternatives with better value for money

Sogolytics's key features

Most critical features, based on insights from Sogolytics users:

Reporting/Analytics

4.7

(57)

Survey Builder

4.6

(38)

Customizable Questions

4.8

(12)

Customizable Fields

4.8

(5)

Surveys & Feedback

4.8

(9)

Customizable Forms

4.0

(5)

Features

4.6

730

Ease of use

4.6

730

All Sogolytics features

Workflow Management

5.0

(1)

Engagement Tracking

3.8

(4)

Activity Dashboard

4.7

(3)

API

5.0

(1)

Communication Management

(0)

CRM

5.0

(1)

Customer Experience Management

5.0

(1)

Performance Metrics

5.0

(1)

Drag & Drop

(0)

Real-Time Reporting

4.0

(4)

Data Visualization

5.0

(1)

Multi-Language

5.0

(2)

Real-Time Analytics

4.0

(1)

Multi-Channel Communication

4.0

(1)

Data Import/Export

4.6

(33)

Question Library

4.8

(4)

Real-Time Data

4.8

(8)

Response Validation

4.2

(5)

Support Audio/Images/Video

4.7

(6)

Survey/Poll Management

4.2

(4)

Skip Logic

4.6

(10)

Question Branching

4.6

(16)

Feedback Management

5.0

(4)

Data Analysis Tools

4.4

(15)

Customizable Templates

4.4

(13)

Question Piping

5.0

(1)

Offline Response Collection

4.5

(2)

360 Degree Feedback

4.9

(14)

Dashboard

4.0

(1)

Multi-Channel Distribution

4.2

(4)

URL Customization

5.0

(2)

Email Marketing

4.8

(5)

Visual Analytics

5.0

(1)

Trend Analysis

(0)

Third-Party Integrations

4.0

(1)

Action Management

(0)

Alerts/Notifications

(0)

Customer History

(0)

Site Intercept Survey

(0)

Sentiment Analysis

(0)

Search/Filter

(0)

Customer Segmentation

(0)

Response Quotas

(0)

Customizable Branding

(0)

Customizable Reports

(0)

Multi-Channel Data Collection

(0)

Randomization

(0)

Email Reminders

(0)

Event Triggered Actions

(0)

Pulse Surveys

4.0

(1)

Mobile Survey

(0)

Monitoring

(0)

Sogolytics awards

Employee Engagement

81/100

Customer Satisfaction

92/100

Survey

81/100

Sogolytics alternatives

Sogolytics

4.7

(730)

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.7

Jotform

4.7

(2.2K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.4

XM for Employee Experience

4.7

(74)

visit website

Starting from

5000

Per year

Free trial

Free version

Ease of Use

4.3

Features

4.5

Value for Money

4.2

Customer Support

4.3

Birdeye

4.7

(664)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Sogolytics pricing

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money

4.5

730

Starting from

Per month

Per Feature

Sogolytics support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

24/7 (Live rep)

Chat

Email/Help Desk

Phone Support

FAQs/Forum

Training options

Live Online

Documentation

Videos

In Person

Webinars

Sogolytics reviews

Overall rating

4.7

730

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.01/10

Rating distribution

537

170

Pros

The responsive support is the very best I've experienced. I'm continually amazed at how quickly they are able to address my questions.

Chris R.

Board Chair

SoGoSurvey is a comprehensive program that allows you to record and reconfigure important statistics related to your workplace with ease and precision.

Kendell S.

Pantry Coordinator

This program is user-friendly, sleek, has great functionality, and best of all has several languages to choose from.

Aileen M.

Teacher

Cons

So I ended up losing my entire draft survey and had to start over a week before it was due because I didn't want to pay yet for the full version just to complete one assignment.

Janet K.

Special Education Recruitment Specialist

The software did have errors occasionally, whether it seemed to be programming related or server related.

Kenneth T.

Therapist

If I ask a recipient to do a survey sometimes they get bored throughout and may not answer some questions.

Verified reviewer

Anonymity request

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Sogolytics FAQs

Q. What type of pricing plans does Sogolytics offer?

Sogolytics has the following pricing plans:
Starting from: $25.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of Sogolytics?

Sogolytics has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Sogolytics support?

Sogolytics supports the following languages:
Swedish, Ukrainian, Hebrew, Polish, Finnish, Italian, Portuguese, Chinese (Traditional), Korean, Japanese, English, Dutch, Russian, Turkish, German, French, Arabic, Chinese (Simplified), Norwegian (Bokmal), Thai, Spanish, Czech

Q. Does Sogolytics support mobile devices?

Sogolytics supports the following devices:
Android, iPad, iPhone

Q. Does Sogolytics offer an API?

Yes, Sogolytics has an API available for use.

Q. What other apps does Sogolytics integrate with?

Sogolytics integrates with the following applications:
HubSpot Marketing Hub, Microsoft Outlook, Google Analytics 360, Zapier, Gmail, Trello, Google Drive, Twitter/X, Stripe, Salesforce Sales Cloud, Slack, Caspio, Meta for Business, Google Calendar, Mailchimp, Asana, HubSpot CRM, Zendesk Suite, Microsoft Excel

Q. What level of support does Sogolytics offer?

Sogolytics offers the following support options:
Knowledge Base, 24/7 (Live rep), Chat, Email/Help Desk, Phone Support, FAQs/Forum