SoGoSurvey Pricing, Features, Reviews & Alternatives

SoGoSurvey

Customer and employee experience management platform.

4.69/5 (654 reviews)

SoGoSurvey overview

What is SoGoSurvey?

SoGoSurvey is an enterprise feedback management tool for the creation and management of customer and employee experiences. Providing an all-in-one data collection and analysis platform, SoGoSurvey grants users the ability to create multiple surveys, polls, quizzes, and forms with customization, distribution, and reporting tools.

SoGoCX covers the complete customer journey by meeting customers where they are throughout their experience with an organization or product. The latest UI and UX best practices have been incorporated into the SoGoCX platform to optimize ease-of-use.

SoGoSurvey stands out from competition by offering best-in-class products that lead the competition and are offered at an affordable price.

With features including an inbuilt library of templates, a common question database, branching, skip logic, drag and drop interface, and more, SoGoSurvey products (SoGoCX, SoGoEX, survey, and quiz) make survey creation as simple and personalized as possible.
www.sogosurvey.com

Pricing

Starting from
$299/year
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

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SoGoSurvey screenshotOmni Report | SoGoSurveySoGoSurvey screenshotSoGoSurvey screenshotSoGoSurvey screenshotSoGoSurvey screenshotSoGoSurvey screenshotWelcome to SoGoSurvey! | Best Online Survey Software
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SoGoSurvey user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.6
  4.6
  4.7
Mavares P.

A good survey represents a clear business idea

Used weekly for 1-2 years
Reviewed 2018-07-14
Review Source: Capterra

Save time and effort with the best results in your business

Pros
The social sciences, as well as the disciplines related to trade and finance, build their research, results and conclusions using the different types of surveys. The SoGoSurvey platform offers a wide range of templates with their respective questions with a suitable format for the surveys, as well as the most common questions and answers, and the best thing is that it offers personalized design options, which allows you to distribute your surveys by different media. Then, complement your research with the reports module, which will allow you to analyze the data quickly and in real time through the reports module which can generate results in graphics, or if you wish, in diagrams of high professional level , which can be adjusted to your needs and requirements.

Cons
Every good system, in any field, must be checked according to the real needs of the organizations, since, although there is a "basic" version of this system, which is free, it is important to evaluate if it is possible to cover all of them. and each of the corporate needs. In general, these versions are very limited, so it is advisable to contact the support staff, who are always attentive to your requirements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jose M.

Easy, yet powerful and compreensive

Used weekly for 2+ years
Reviewed 2021-04-07
Review Source: Capterra

I started using SoGoSurvey quite a few years ago for my Ph.D. project. The structuring of the main survey and the deployment of the same was done without too much of a learning curve. The documentation available on their website is concise and to the point, it never took me more than a few minutes to figure how how to use each feature. When lecturing I find it easy to get my students using the platform fast and correctly, allowing time for what really matters in my courses: the thought processes and the statistical treatment of the information obtained.

Pros
It has all the features that I use, or need, in a very intuitive platform that allows me to focus on my surveys and my research without unwanted distractions. I can use it on my PCs and on my iPad without issues or complications, making it a very useful tool whether I am deploying a survey or teaching my students how to structure or deploy one. The reporting features are getting better with each iteration, although I still tend to use the trouble-free export features to do my own statistical analysis.

Cons
Nothing, really. The frequent updates have been keeping ahead of my expectations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Online survey tool that relies on most other competitors for it's product features

Used weekly for 2+ years
Reviewed 2019-01-30
Review Source: Capterra

Good for use, heavy on pockets!

Pros
Customer support is the main thing that I can talk about this survey software. There are a bunch of people who constantly reply to our queries and issues, and get them fixed at high priorities when required. The overall user interface is decent, although, it cannot be compared to the other brands. It provides a wide variety of functionalities and tools and thus seems really great as and overall application. (All under one roof). However, this sometimes looks densely populated when you are looking for one specific function and you have a lot of ways to do the same thing. Creating and distributing surveys is the most basic part, but the reporting features makes the application really stand out!

Cons
It copies a lot of other survey tools and tries to replicate their premium functionalities. The product management team seems to be pretty ordinary with their thinking and cannot go out of the box to widen the scopes of this application. The tools are way too expensive and no comments on how their overall performance or scalability measures are!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Jeremy B.

We love SoGoSurvey and use it almost exclusively now

Used weekly for 2+ years
Reviewed 2021-03-15
Review Source: Capterra

We love SoGo so much we came back to it after about a year of limping along with Google Forms or Microsoft Forms. We are glad we're back as accountholders!

Pros
SoGoSurvey is feature-rich and has top-notch reporting tools. It's UI is very simple and modern, and it's actually enjoyable to build surveys and forms with their software.

Cons
The email templates are still limited, so if you use them instead of your native client, you may find them lacking. We don't use them most of the time.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Cindy H.

User Friendly Software and Responsive Company

Used occasionally for 1-2 years
Reviewed 2019-12-26
Review Source: Capterra

SoGoSurvey has exceptional customer service!!! This is the biggest reason I would choose to use SoGoSurvey. I LOVE the ease of building surveys, saving questions to use later, copying surveys to use again with minor edits, testing surveys, and looking at survey results. With the free non-profit upgrade we are able to get all the survey results we need to help our organization improve and meet the needs of our community. Downloading survey results is easy and the format of the results makes it easy to evaluate our results. Having used this survey company for a little more than a year, currently I have no reason to look for another survey company to use.

Pros
Being able to save questions in a question bank, copy surveys to re-use after editing, and reviewing the survey before sending are wonderful features. I can send test surveys to others for review as well. Free upgrade for non-profit does increases our survey limit so we don't worry about losing survey results because we reached our limit. Customer service is the best with responses almost the minute you ask for help!!! This is huge for me! I hate waiting day(s) to get answers to solve problems I may encounter. I haven't had very many problems with SoGoSurvey, so I don't contact them often, but the few times I have, they have always responded promptly. We can download all the results we need, no need to print it all up in order to share with members of our organization.

Cons
Getting a QR code was not as intuitive as SurveyMonkey, but their customer service easily bypassed this problem. The benefits of SoGoSurvey heavily outweigh the few things I liked slightly better about SurveyMonkey. The first year we applied for the free upgrade we needed to provide a review of their product. Because we had not used them before this was a problem, but the company was willing to work with us on this so that we could provide an honest review.

Response from SoGoSurvey Enterprise


Cindy, thank you for such a thorough review! We are so happy to support non-profits like yours.

I have passed along your accolades to our support team. I know they will be very appreciative! :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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SoGoSurvey pricing

Starting from
$299/year
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Basic plan (survey) : free for life

Plus plan (survey) : $299/year

Pro plan (survey) : $199/month or $788/year

Premium plan (survey) : $299/month or $1188/year

Enterprise plan (survey) : Call for pricing, +1 (800) 646-0520

SoGoCX : Call for pricing, +1 (800) 646-0520

SoGoEX : Call for pricing, +1 (800) 646-0520

SoGoSurvey also provides plans for non-profits, academics, and students, and offers custom survey design services.

SoGoSurvey features

API
Activity Dashboard
Alerts/Notifications
CRM
Contact Management
Customizable Branding
Customizable Templates
Data Import/Export
Email Marketing
Reporting & Statistics
Reporting/Analytics
Search/Filter
Surveys & Feedback

Access Controls/Permissions (294 other apps)
Calendar Management (308 other apps)
Customer Database (325 other apps)
Email Management (320 other apps)
Mobile Access (402 other apps)
Social Media Integration (309 other apps)
Third Party Integrations (425 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for SoGoSurvey

Key features of SoGoSurvey

  • 360 degree feedback
  • Activity dashboard
  • Audio / image / video support
  • Automatic notifications
  • Branching
  • Contact management
  • Custom fields
  • Custom forms
  • Customer activity reporting
  • Customizable branding
  • Customizable questions
  • Customizable templates
  • Data analysis tools
  • Drag & drop interface
  • Email alerts
  • Email invitations & reminders
  • Embeddable surveys
  • Engagement analytics
  • Feedback collection
  • Kiosk survey
  • Mailing list management
  • Mobile survey
  • Multi-channel distribution
  • Multi-language
  • Multiple delivery formats
  • Multiple question types
  • Online survey
  • Paper survey
  • Progress tracking
  • Question branching
  • Quota management
  • Real time reporting
  • SMS integration
  • SSL security
  • Security & encryption
  • Site intercept surveys
  • Skip logic
  • Summary reports
  • Survey management
  • Surveys & feedback
  • Templates
  • Trend analysis
  • Visual analytics
View All Features

Benefits

Utilize the drag and drop interface to build surveys either from scratch using a variety of elements and question types or by customizing one of the many in-built templates. Users can add branching and skip logic to enhance and personalize the respondent’s experience, and to ensure that no time is wasted on irrelevant questions.

Set up rules and alerts to manage responses when surveys are submitted such as a thank you message for all submissions. Users can also set up additional response rules such as alerting support staff if an unsatisfied customer leaves a bad rating.

Customize surveys, polls and quizzes by adding logos, changing fonts and colors, and choosing from a range of different question types including NPS, matrix grid, rating grid, attachment, image choice, and more.

Schedule customized survey invitations and reminders to send to contact lists from the contact manager. Automate these reminders to send to contacts who have yet to respond based on predefined rules and time frames.

Gain insights with real-time reporting via SoGoSurvey's advanced dashboards. Analysis options, including easy-to-use visualizations, report distribution, and segmentation options, clearly showcase the drivers of customer and employee experience.

Maximize the value of your data through SoGoSurvey's API, CRM, and other integrations.