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Salesforce Sales Cloud
SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting, team...
Grow your business faster than ever before by building stronger customer relationships, managing sales opportunities and...
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Emmanuel M M.
Information Technology and Services, 11-50 employees
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Automation & Efficiency, Data Insight and Collaboration it has it all. And it works well too. Also there was a fix to add the company emails too . It was a charm.
Its too damn complicated to set up if you are going the self-hosted route. Always go for hosted.
Food & Beverages, 1,001-5,000 employees
Used monthly for 1-2 years
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I have been able to solve the business problem of tracking new prospects who eventually became customers, which channels drove that new customer acquisition and how much revenue those new customers generated. As well as, providing insights to my marketing team around which customers are planning to quit so they can try running some nurture campaigns to avoid losing those on-the-fence customers. In short, SugarSell helped improve both quantity and quality of customer leads at low cost.
As an analyst, I use SugarSell to track new prospects who submit become a customer form to become customers of my food service company. The feature I find most productive is the ability of SugarSell software to assign a source of website, social, email, sales representative, campaign, etc. and track customer journey from acquisition to conversion. As well as, integrate with Salesforce Marketing Cloud...
I struggled with adding a new source of voice assistant, chatbot and mobile app to SugarSell CRM reporting tool. Because it needed additional development resources who could modify implementation code. The second source of challenge was not easily able to connect Google Analytics UTM campaigns tracking with SugarSell CRM leads tracking. So, it was difficult to correlate the two data sources to each other in a single table using a common key and build a marketing data lake. Similar concerns existed when trying to bring CRM data, campaigns data and invoice sales data from MicroStrategy into one warehouse. So, it will be nice if SugarSell added some big data enhancement capabilities to their tool.