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Insightly
5
246
4
272
3
87
2
19
1
30
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Insightly is the modern, affordable CRM that teams love.
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Insightly - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Insightly overview
Based on 654 verified user reviews
What is Insightly?
Insightly is a CRM solution offering key features such as contact management, among others.
Who uses Insightly?
Reviews for Insightly come from a wide variety of industries, including marketing and advertising (10% of reviewers), management consulting (7%), and computer software (7%). The most frequent use case for Insightly cited by reviewers is CRM (60% of reviewers).
What do users say about Insightly pricing?
Some users report that Insightly’s free plan is valuable for startups and small businesses, and reviewers appreciate its generous features and competitive entry-level pricing. However, some reviewers feel the paid tiers are expensive and include unnecessary or costly add-ons.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Lead Management
Customer Support
Client Management
Custom Fields
Frequent bugs and glitches
Cumbersome email integration
Insightly’s user interface
Insightly pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
3.9
Ease of use
4.0
Customer support
3.8
Reviews sentiment
What do users say about Insightly?
Insightly is a CRM solution offering key features such as contact management, among others.
Select to learn more
Who uses Insightly?
Based on 654 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Insightly's key features
GetApp's analysis of 61 verified user reviews collected between July 2021 and June 2024 identifies Insightly's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Insightly's contact management capabilities. They find it easy to manage and organize large numbers of contacts, update existing contacts, and create clear reports. Users report that Insightly allows them to monitor interactions with clients across different projects and sort contacts into categories using tags. They say the system is user-friendly and customizable, although some mention occasional lag when updating contacts. They highlight the ability to share updated contact information with all employees simultaneously as a valuable aspect. Of the 21 Insightly users who gave detailed accounts of their use of Contact Management, 95% rated this feature as important or highly important.
Marek T.
CEO
Kati G.
Business Development Specialist
Divaldo C.
CEO
Donesha A.
Administrative Manager
Users highlight Insightly's contact database for its ease of use and efficiency in managing and organizing contact information. They appreciate the seamless integration with Google for syncing contacts and the ability to link records and report on contact data. Reviewers indicate that the database helps keep track of clients and their information, with all data centralized and easily accessible. They find the customization options helpful, though some feel the search functionalities could be improved. Of the 26 Insightly users who gave detailed accounts of their use of Contact Database, 92% rated this feature as important or highly important.
All Insightly features
Features rating:
Insightly alternatives
Insightly
Starting from
29
/user
Per month
Salesforce Sales Cloud
Starting from
25
/user
Per month
HubSpot CRM
Starting from
20
/user
Per month
Zoho CRM
Starting from
14
/user
Per month
Insightly pricing
Pricing plans
Pricing details:
User opinions about Insightly price and value
Value for money rating:
To see what individual users think of Insightly's price and value, check out the review snippets below.
Taylor B.
Director of Design and Engineering
Taylor B.
Director of Design and Engineering
Insightly integrations (118)
Integrations rated by users
We looked at 654 user reviews to identify which products are mentioned as Insightly integrations and how users feel about them.
Integration rating: 5.0 (8)
“It did not have a good impact with my customers”
Fary a.
Home Cleaning Services
Integration rating: 5.0 (6)
“Automates lead flow and internal processes. We use it to push form submissions into Jobber, trigger follow-ups, and keep everything synced without manual entry. Saves time and prevents missed leads.”
Bruce M.
General Manager
Integration rating: 5.0 (6)
“Keeping expenses down for right now until we get ACT caught up and then will update QB to Online most likely”
“All of our invoicing is shared between the two programs.”
Vanessa T.
School Board President
Integration rating: 5.0 (5)
“It makes it easy to schedule events with other Gmail users.”
Rylie P.
Communications Coordinator
Integration rating: 5.0 (4)
Integration rating: 5.0 (4)
“Love my google calendar”
Stacey S.
Onwer
Insightly customer support
What do users say about Insightly customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Insightly customer support.
A small group of reviewers highlight fast, knowledgeable, and responsive customer support that helps resolve issues quickly.
Common user feedback cites slow response times and significant delays in getting support issues addressed.
A significant portion of users report difficulty reaching support, with limited phone access and reliance on email or tickets.
Widespread user sentiment notes unhelpful or unprofessional responses, with some feeling pushed toward paid services for real help.
Support options
Training options
To see what individual users say about Insightly's customer support, check out the review snippets below.
“I like the ability to customize the platform as the user and being able to get excellent customer support from the Insightly team.”
Cara B.
Chief of Staff
“Guided Onboarding or Live support available at $1500 to $3000 for Premier Support.”
Mark B.
Owner Broker
Insightly FAQs
Insightly is the modern, affordable CRM that teams love. It’s easy to use, simple to customize, and scales with companies as they grow, solving common pain points that legacy CRMs can't. Insightly helps teams build and convert sales pipeline, increase productivity, and build lasting customer relationships. Powerful in any vertical, Insightly CRM customers can add companion products for marketing automation, customer service, and integrations in the same platform. Insightly is trusted by more than a million users worldwide.
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