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House-on-the-Hill

The Service Desk Solution on-premise or in the Cloud!

House-on-the-Hill - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is House-on-the-Hill?

With SupportDesk customers can log, update and interrogate their own calls via the user-friendly self-service portal. You can promote self-diagnosis by giving your customers access to specially screened areas of your KnowledgeBase. Our help desk app also includes a mail merge functionality to produce attractive form letters and emails. SLA's can be assigned to Customers, Products, Inventory, or the incident itself. Another outstanding function of SupportDesk is the possibility to create reports to show customers whose contracts are due to expire.

Benefits of using House-on-the-Hill

"SupportDesk's flexibility is one of its main strengths"

Toby Wickenden, Head of Services,
Avenir Telecom
_____________________________________
"We register about 350 incidents in peak times, some of them involving multiple agencies, so the software is vital"

Josephine Fox, Business Support Manager,
World Challenge

Starting from

Per year

Alternatives with better value for money

House-on-the-Hill's key features

Most critical features, based on insights from House-on-the-Hill users:

Email Management

4.5

(2)

Alerts/Escalation

5.0

(1)

Self Service Portal

4.0

(1)

Knowledge Base Management

4.0

(1)

Call Center Management

0.0

(0)

All House-on-the-Hill features

Features rating:

3.5

(2)

Automated Routing

5.0

(1)

Customizable Branding

4.0

(1)

Interaction Tracking

3.0

(1)

Multi-Channel Communication

4.0

(1)

Service Level Agreement (SLA) Management

4.0

(1)

Asset Lifecycle Management

(0)

Document Storage

4.0

(1)

IT Asset Management

(0)

Problem Management

(0)

Real-Time Chat

3.0

(1)

House-on-the-Hill alternatives

House-on-the-Hill

3.5

(2)

Starting from

Per year

Free trial

Free version

Ease of Use

3.5

Features

3.5

Value for Money

4.5

Customer Support

5.0

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

SysAid

4.5

(480)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

Tidio

4.7

(462)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.6

House-on-the-Hill pricing

Value for money:

4.5

Starting from

Per year

Per Feature

Pricing details

Subscription

Free trial

Free plan

Pricing range

House-on-the-Hill support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Chat

Training options

In Person

Documentation

Live Online

Webinars

House-on-the-Hill reviews

Overall rating

3.5

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend6.5/10

Rating distribution

House-on-the-Hill FAQs

Q. What type of pricing plans does House-on-the-Hill offer?

House-on-the-Hill has the following pricing plans:
Starting from: $30.00/year
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of House-on-the-Hill?

House-on-the-Hill has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does House-on-the-Hill support?

House-on-the-Hill supports the following languages:
English

Q. Does House-on-the-Hill support mobile devices?

House-on-the-Hill supports the following devices:
Android, iPad, iPhone

Q. Does House-on-the-Hill offer an API?

Yes, House-on-the-Hill has an API available for use.

Q. What level of support does House-on-the-Hill offer?

House-on-the-Hill offers the following support options:
Chat

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