SupportDesk Pricing, Features, Reviews & Comparison of Alternatives


The Service Desk Solution on-premise or in the Cloud!

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SupportDesk overview

What is SupportDesk?

With SupportDesk customers can log, update and interrogate their own calls via the user-friendly self-service portal. You can promote self-diagnosis by giving your customers access to specially screened areas of your KnowledgeBase. Our help desk app also includes a mail merge functionality to produce attractive form letters and emails. SLA's can be assigned to Customers, Products, Inventory, or the incident itself. Another outstanding function of SupportDesk is the possibility to create reports to show customers whose contracts are due to expire.


Starting from
Pricing options
One time license
Free trial
Value for money
View Pricing Plans

Business size



United States, Canada, United Kingdom, Australia, China, India

Supported languages

SupportDesk screenshot: An example of a personalised Today Page for an Administrator log-inService Desk Software for Multiple Business Areas - SupportDeskSupportDesk screenshot: An example of a WebGuest (end-user) log-in

SupportDesk reviews

There are currently no reviews of SupportDesk.

SupportDesk pricing

Starting from
Pricing options
One time license
Free trial
View Pricing Plans

On-Demand $30 per Login per month
On-Premises $300 per Login

SupportDesk features

API (448 other apps)
Activity Dashboard (288 other apps)
Activity Tracking (199 other apps)
Automatic Notifications (240 other apps)
Calendar Management (208 other apps)
Contact Management (164 other apps)
Custom Fields (165 other apps)
Customer Database (200 other apps)
Customizable Branding (250 other apps)
Customizable Reporting (188 other apps)
Customizable Templates (210 other apps)
Data Import/Export (225 other apps)
Electronic Payments (169 other apps)
Email Integration (222 other apps)
Real Time Data (155 other apps)
Reminders (209 other apps)
Reporting & Statistics (314 other apps)
Social Media Integration (200 other apps)
Surveys & Feedback (183 other apps)
Third Party Integration (294 other apps)

Videos and tutorials

Additional information for SupportDesk

Key features of SupportDesk

  • Incident Management
  • Problem Management
  • Change Management
  • Knowledgebase
  • Asset Management
View All Features


"SupportDesk's flexibility is one of its main strengths"

Toby Wickenden, Head of Services,
Avenir Telecom
"We register about 350 incidents in peak times, some of them involving multiple agencies, so the software is vital"

Josephine Fox, Business Support Manager,
World Challenge