SupportDesk Pricing, Features, Reviews & Comparison of Alternatives


The Service Desk Solution on-premise or in the Cloud!

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SupportDesk overview

With SupportDesk customers can log, update and interrogate their own calls via the user-friendly self-service portal. You can promote self-diagnosis by giving your customers access to specially screened areas of your KnowledgeBase. Our help desk app also includes a mail merge functionality to produce attractive form letters and emails. SLA's can be assigned to Customers, Products, Inventory, or the incident itself. Another outstanding function of SupportDesk is the possibility to create reports to show customers whose contracts are due to expire.


Starting from
Pricing options
Value for money
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Business size



United States, Asia, Australia, Canada, China and 5 other markets, Europe, India, Latin America, Middle-East and Africa, United Kingdom

Supported languages

SupportDesk screenshot: An example of a WebGuest (end-user) log-inService Desk Software for Multiple Business Areas - SupportDeskSupportDesk screenshot: An example of a personalised Today Page for an Administrator log-in

SupportDesk reviews

There are currently no reviews of SupportDesk.

SupportDesk pricing

Starting from
Pricing options
Free trial
One time license
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On-Demand $30 per Login per month
On-Premises $300 per Login

SupportDesk features

API (318 other apps)
Activity Dashboard (188 other apps)
Activity Tracking (138 other apps)
Automatic Notifications (174 other apps)
Automatic Reminders (165 other apps)
CRM Integration (121 other apps)
Calendar Management (161 other apps)
Contact Database (115 other apps)
Custom Fields (136 other apps)
Customer Database (130 other apps)
Customizable Branding (160 other apps)
Customizable Reporting (139 other apps)
Customizable Templates (138 other apps)
Data Import/Export (152 other apps)
Electronic Payments (120 other apps)
Email Integration (163 other apps)
Mobile Integration (121 other apps)
Reporting & Statistics (188 other apps)
Social Media Integration (139 other apps)
Third Party Integration (181 other apps)

Additional information for SupportDesk

Key features of SupportDesk

  • Incident Management
  • Problem Management
  • Change Management
  • Knowledgebase
  • Asset Management
View All Features


"SupportDesk's flexibility is one of its main strengths"

Toby Wickenden, Head of Services,
Avenir Telecom
"We register about 350 incidents in peak times, some of them involving multiple agencies, so the software is vital"

Josephine Fox, Business Support Manager,
World Challenge