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House-on-the-Hill Logo

House-on-the-Hill

The Service Desk Solution on-premise or in the Cloud!

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House-on-the-Hill Pricing, Features, Reviews and Alternatives

House-on-the-Hill product overview

Price starts from

30

Per year

Per Feature

What is House-on-the-Hill?

With SupportDesk customers can log, update and interrogate their own calls via the user-friendly self-service portal. You can promote self-diagnosis by giving your customers access to specially screened areas of your KnowledgeBase. Our help desk app also includes a mail merge functionality to produce attractive form letters and emails. SLA's can be assigned to Customers, Products, Inventory, or the incident itself. Another outstanding function of SupportDesk is the possibility to create reports to show customers whose contracts are due to expire.

Key benefits of using House-on-the-Hill

"SupportDesk's flexibility is one of its main strengths"

Toby Wickenden, Head of Services,
Avenir Telecom
_____________________________________
"We register about 350 incidents in peak times, some of them involving multiple agencies, so the software is vital"

Josephine Fox, Business Support Manager,
World Challenge

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat

Training options

In Person
Documentation
Live Online
Webinars

House-on-the-Hill pricing information

Value for money

4.0

/5

1

Starting from

30

Per year

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

House-on-the-Hill features

Functionality

4.0

/5

1

Total features

16

4 categories

Most valued features by users

Customizable Branding
Email Management
Alerts / Escalation
Asset Lifecycle Management
Knowledge Base Management
Call Center Management
Network Monitoring
Service Level Agreement (SLA) Management

House-on-the-Hill users reviews

Overall Rating

4.0

/5

1

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

0

1

0

0

0

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Samson Security Fire and Facilities' Usage of House on the Hill's Helpdesk Solution

Reviewed a year ago

As it stands this products and the service that are provided are of an incredible standard, navigating the product and visualising/utilising easily its entire functionality can be difficult at times but the team at HotH are always there to provide support, take recommendations and respond exceptionally well to calls for help with tight deadlines. The team are highly personable and legitimate with many...

Pros

- Ease of uptake to a company that has not utilized this type of product before in the past. - The product act as a multitool, and can be sold as a service to your own clients, or used internally to allow your team and clients to communicate about ongoing work. - Incredibly useful to have in facilities to allow you to keep track of the multitude of ad-hoc tasks that come your way to ensure that you...

Cons

- The user interface could use some modernization compared to other products it can seem quite 'last gen' at times - Creating forms and navigating the database of existing forms and possible inputs and combinations of the two can be very difficult, their is no visual que so figuring out 'what is what' takes trail and error and often a lot of time, this has introduced opportunities for human error resulting...

House-on-the-Hill FAQs and common questions

Q. What type of pricing plans does House-on-the-Hill offer?

House-on-the-Hill has the following pricing plans:
Starting from: $30.00/year
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of House-on-the-Hill?

House-on-the-Hill has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does House-on-the-Hill support?

House-on-the-Hill supports the following languages:
English


Q. Does House-on-the-Hill support mobile devices?

House-on-the-Hill supports the following devices:
Android, iPad, iPhone


Q. Does House-on-the-Hill offer an API?

Yes, House-on-the-Hill has an API available for use.


Q. What level of support does House-on-the-Hill offer?

House-on-the-Hill offers the following support options:
Chat

Common House-on-the-Hill comparisons

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