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Swell vs TrueReview Comparison (2026)

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Good recommendations?

Swell

TrueReview

Overview

Swell is the AI-powered patient experience agent for DSOs, MSOs, and PE-backed specialty groups. We unify reviews, patient surveys, employee feedback, and healthcare listings into one system that reads every signal, responds in your brand voice, surfaces what's working, and flags what's not — across

TrueReview is an easy-to-use, all-in-one tool that helps businesses quickly collect, manage, and respond to customer feedback.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

358

266

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

5.0

156

151

Value for money

Ease of use

Features

Customer support

94%

would recommend this app

Pros

“It really helps us keep up with patient experience and just how they feel about the practice.”

Natalie G.

Practice Management

“Navigating through the site makes it so simple.”

Summer N.

Practice Manager

“Swell also makes it easier for our patients to leave reviews that arent so technologically inclined by sending them a text with a link, they click it and it brings them right where they need to go to leave the review.”

Holly M.

Operations Manager

Pros

“It has made collecting customer feedback much easier and has helped simplify our review management process.”

Goldy M.

Owner

“While the platform is effective overall, customization options for messaging and workflow automation can feel somewhat limited compared to more advanced reputation management systems.”

Nnamdi A.

Director

“I love that I can just click to respond and that it notifies me instantly when a review is posted.”

Andrew F.

Digital Marketing

Cons

“Problem with mobile chat duplicating the test is on ongoing pain in the A$$. ”

David W.

CEO

“We had an issue with posting reviews to our website using a widget they provided – it worked on the desktop but not on the mobile – and it was impossible to get help.”

Scott B.

Marketing Director

“Constantly have to refresh to see new messages from customers/team. When you are typing, if someone sends you a message it will delete everything you typed.”

Nikki J.

Customer Service and Scheduling Supervisor

Cons

“Using Zip Alerts is another integration point that could fail, so TrueReview relies on the workflow portion via a third party.”

Reza Z.

President

“Expensive, tried locking me into a contract and left me feeling like we needed to keep our review requests in house, which was not what our company needed at the point of growth we were at.”

Gina M.

Office Manager

“The "Powered by TrueReview" branding on review requests doesn't align with our premium brand experience.”