Learn why GetApp is free
TeamSupport is a B2B customer support software company for tech-enabled companies in software, hardware, infotech, telecom industries.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase...
Explore similar apps
User reviews that mention these apps
Telecommunications, 1-10 employees
Used daily for less than 6 months
Share this review:
TeamSupport is outstanding for B2B Customer Service/Technical Support/Ticketing. That is their targeted market segment. TeamSupport is not intended for B2C. I do not endorse TeamSupport for B2C. But for B2B, it has rocked my world, I am very happy with the product, the team, and the company. The cost is very reasonable, and the value is excellent.
Excellent product, excellent team, excellent company. An exemplar in excellence in every dimension. Outstanding customer service. In it's own league vs. Zendesk, Freshdesk, Kayako, Zoho. Excellent design, onboarding process, and features.
There are bugs. It is not perfect. The documentation is good and needs improvement. Some features need to be updated.