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Totango vs Vitally Comparison (2026)
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Good recommendations?
Overview
Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value. It enables you to close bigger deals faster by focusing on the right opportunities. It drive renewal rates up by ensuring customer success. It allows you to record events from your applications in real time and then analyze them. The solution is integrated with Saleforce and Marketo among others.
Vitally helps businesses of every size deliver world-class customer experiences, meet unexpected challenges, operate more efficiently, and grow their bottom line.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
3.7
33
5
4
3
2
1
7
18
3
2
3
- Value for money
- Ease of use
- Features
- Customer support
3.7
9
5
4
3
2
1
2
4
2
0
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Julio C.
Communications Coordinator
Ranula G.
Software Engineer
Robert H.
Customer Success Partners
Pros
Not enoughreviews yet
Cons
Olivia Y.
Head of Customer Success
Olivia Y.
Head of Customer Success
Olivia Y.
Head of Customer Success
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review8 months ago
- Vendor responds to reviews
- Last review3 years ago
Key features
- Total features33
- API
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Campaign Management
- Chat/Messaging
- Churn Management
- Cohort Analysis
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Configurable Workflow
- Contact Management
- Conversion Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Integration
- Data Visualization
- Drag & Drop
- Drip Campaigns
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Health Score
- Knowledge Management
- Lead Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- NPS of Customers
- Negative Feedback Management
- Onboarding
- Performance Metrics
- Predictive Analytics
- Product Data Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Third-Party Integrations
- Trend Analysis
- Usage Tracking/Analytics
- Visual Analytics
- Widgets
- Win/Loss Analysis
- Workflow Automation
- Workflow Management
- Total features56
- API
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Campaign Management
- Chat/Messaging
- Churn Management
- Cohort Analysis
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Configurable Workflow
- Contact Management
- Conversion Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Integration
- Data Visualization
- Drag & Drop
- Drip Campaigns
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Health Score
- Knowledge Management
- Lead Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- NPS of Customers
- Negative Feedback Management
- Onboarding
- Performance Metrics
- Predictive Analytics
- Product Data Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Third-Party Integrations
- Trend Analysis
- Usage Tracking/Analytics
- Visual Analytics
- Widgets
- Win/Loss Analysis
- Workflow Automation
- Workflow Management
Integrations
- Total integrations11
- Amazon Redshift
- Chargebee
- Dropbox
- GoodData.AI
- Google Docs
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Jira
- Microsoft Outlook
- Microsoft Teams
- Mixpanel
- NetSuite
- PostgreSQL
- Recurly
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Skilljar Customer Education
- Slack
- Snowflake
- Stripe Payments
- Twilio Segment
- Zapier
- Zendesk Suite
- Total integrations15
- Amazon Redshift
- Chargebee
- Dropbox
- GoodData.AI
- Google Docs
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Jira
- Microsoft Outlook
- Microsoft Teams
- Mixpanel
- NetSuite
- PostgreSQL
- Recurly
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Skilljar Customer Education
- Slack
- Snowflake
- Stripe Payments
- Twilio Segment
- Zapier
- Zendesk Suite
