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Totango vs Skalin Comparison (2026)
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Good recommendations?
Overview
Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value. It enables you to close bigger deals faster by focusing on the right opportunities. It drive renewal rates up by ensuring customer success. It allows you to record events from your applications in real time and then analyze them. The solution is integrated with Saleforce and Marketo among others.
Skalin is the AI-powered Customer Success Platform for Mid-Market B2B SaaS. It unifies your customer data, detects churn risk 3–4 weeks early, and gives your team the clarity to protect revenue and grow accounts — without adding headcount. Live in under a month, no dedicated admin.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
3.7
33
5
4
3
2
1
7
18
3
2
3
- Value for money
- Ease of use
- Features
- Customer support
4.9
55
5
4
3
2
1
51
4
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Julio C.
Communications Coordinator
Ranula G.
Software Engineer
Robert H.
Customer Success Partners
Pros
Mc B.
Head Of CSM
Cons
Olivia Y.
Head of Customer Success
Olivia Y.
Head of Customer Success
Olivia Y.
Head of Customer Success
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review8 months ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features33
- API
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- CRM
- Campaign Management
- Churn Management
- Cohort Analysis
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Configurable Workflow
- Contact Management
- Conversion Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customizable Fields
- Dashboard
- Data Integration
- Data Visualization
- Drag & Drop
- Drip Campaigns
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Health Score
- Knowledge Management
- Lead Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- NPS of Customers
- Negative Feedback Management
- Onboarding
- Performance Metrics
- Predictive Analytics
- Product Data Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Sentiment Analysis
- Survey/Poll Management
- Tagging
- Task Management
- Template Management
- Third-Party Integrations
- Usage Tracking/Analytics
- User Onboarding
- Win/Loss Analysis
- Workflow Automation
- Workflow Management
- Total features43
- API
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- CRM
- Campaign Management
- Churn Management
- Cohort Analysis
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Configurable Workflow
- Contact Management
- Conversion Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customizable Fields
- Dashboard
- Data Integration
- Data Visualization
- Drag & Drop
- Drip Campaigns
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Health Score
- Knowledge Management
- Lead Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- NPS of Customers
- Negative Feedback Management
- Onboarding
- Performance Metrics
- Predictive Analytics
- Product Data Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Sentiment Analysis
- Survey/Poll Management
- Tagging
- Task Management
- Template Management
- Third-Party Integrations
- Usage Tracking/Analytics
- User Onboarding
- Win/Loss Analysis
- Workflow Automation
- Workflow Management
Integrations
- Total integrations11
- Chargebee
- Dropbox
- GoodData.AI
- Google Docs
- HubSpot CRM
- HubSpot Sales Hub
- JIRA Service Management
- Jira
- Microsoft Outlook
- Microsoft Teams
- Mixpanel
- NetSuite
- Pendo
- Pipedrive
- Salesforce B2B Commerce
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Starter
- Sellsy
- Skilljar Customer Education
- Slack
- Stripe Payments
- Twilio Segment
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations18
- Chargebee
- Dropbox
- GoodData.AI
- Google Docs
- HubSpot CRM
- HubSpot Sales Hub
- JIRA Service Management
- Jira
- Microsoft Outlook
- Microsoft Teams
- Mixpanel
- NetSuite
- Pendo
- Pipedrive
- Salesforce B2B Commerce
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Starter
- Sellsy
- Skilljar Customer Education
- Slack
- Stripe Payments
- Twilio Segment
- Zapier
- Zendesk Suite
- Zoho CRM
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