GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Totango vs Custify Comparison (2026)
Add to Compare
Compare similar apps
Skalin
4.9
monday CRM
4.7
Good recommendations?
Overview
Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value. It enables you to close bigger deals faster by focusing on the right opportunities. It drive renewal rates up by ensuring customer success. It allows you to record events from your applications in real time and then analyze them. The solution is integrated with Saleforce and Marketo among others.
Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
3.7
33
5
4
3
2
1
7
18
3
2
3
- Value for money
- Ease of use
- Features
- Customer support
4.9
135
5
4
3
2
1
118
16
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Julio C.
Communications Coordinator
Ranula G.
Software Engineer
Robert H.
Customer Success Partners
Pros
Veronica C.
Project Manager
Deeksha K.
Senior Customer Success Manager
Juan M.
Responsable de Infraestructura
Cons
Olivia Y.
Head of Customer Success
Olivia Y.
Head of Customer Success
Olivia Y.
Head of Customer Success
Cons
Juan M.
Consultant
Justine B.
Head of Sales and CS
Nicole R.
Chief Customer Officer
- Vendor responds to reviews
- Last review8 months ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features33
- AI/Machine Learning
- API
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- CRM
- CSAT Survey Structure
- Campaign Management
- Cancellation Management
- Churn Management
- Cohort Analysis
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Configurable Workflow
- Contact Management
- Conversion Tracking
- Customer Data Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Profiles
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Integration
- Data Visualization
- Drag & Drop
- Drip Campaigns
- Email Campaign Management
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Health Score
- Knowledge Management
- Lead Management
- Lifecycle Management
- Messaging
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management
- Onboarding
- Performance Metrics
- Predictive Analytics
- Product Data Management
- Real-Time Data
- Real-Time Notifications
- Real-time Alerts
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Review Monitoring
- Search/Filter
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Template Management
- Third-Party Integrations
- Trend Analysis
- Usage Tracking/Analytics
- User Onboarding
- Visual Analytics
- Widgets
- Win/Loss Analysis
- Workflow Automation
- Workflow Management
- Total features67
- AI/Machine Learning
- API
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- CRM
- CSAT Survey Structure
- Campaign Management
- Cancellation Management
- Churn Management
- Cohort Analysis
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Configurable Workflow
- Contact Management
- Conversion Tracking
- Customer Data Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Profiles
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Integration
- Data Visualization
- Drag & Drop
- Drip Campaigns
- Email Campaign Management
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Health Score
- Knowledge Management
- Lead Management
- Lifecycle Management
- Messaging
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management
- Onboarding
- Performance Metrics
- Predictive Analytics
- Product Data Management
- Real-Time Data
- Real-Time Notifications
- Real-time Alerts
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Review Monitoring
- Search/Filter
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Template Management
- Third-Party Integrations
- Trend Analysis
- Usage Tracking/Analytics
- User Onboarding
- Visual Analytics
- Widgets
- Win/Loss Analysis
- Workflow Automation
- Workflow Management
Integrations
- Total integrations11
- Chargebee
- Dropbox
- Freshdesk
- Freshsales
- GoodData.AI
- Google Docs
- HappyFox Workflows
- HubSpot CRM
- Jira
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- NetSuite
- Pipedrive
- Recurly
- RudderStack
- Salesforce Nonprofit Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Skilljar Customer Education
- Slack
- Stripe Payments
- Twilio Segment
- Wootric
- Xero
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations19
- Chargebee
- Dropbox
- Freshdesk
- Freshsales
- GoodData.AI
- Google Docs
- HappyFox Workflows
- HubSpot CRM
- Jira
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- NetSuite
- Pipedrive
- Recurly
- RudderStack
- Salesforce Nonprofit Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Skilljar Customer Education
- Slack
- Stripe Payments
- Twilio Segment
- Wootric
- Xero
- Zapier
- Zendesk Suite
- Zoho CRM
Alternatives
Explore similar apps
