Trawiz - 2026 Pricing, Features, Reviews & Alternatives

Trawiz is an artificial intelligence-powered customer relationship management and engagement platform for the travel and hospitality industry. The software centralizes client engagement and booking workflows across agencies, hotels, resorts, corporate travel management companies, destination management companies, tour operators and transport providers. It delivers a unified system to automate communication and operational tasks through a WhatsApp-first interface. The platform supports the entire customer journey from initial inquiry to post-trip feedback.

The Retarget AI module automates personalized messaging to past clients on a scheduled basis to stimulate repeat bookings. Engagement AI qualifies incoming leads by collecting trip details, answering queries, preparing preliminary itineraries and generating tentative quotes without manual intervention. Instant Booking AI enables in-chat booking of flights, accommodation, ground transportation and tours via WhatsApp. Itinerary Creation AI produces detailed travel plans in visually formatted layouts based on simple text prompts. Advertising AI manages social media and messaging campaigns, automatically captures leads and synchronizes them with the CRM database. The Travel CRM component consolidates customer profiles, communication histories and booking records while automating routine workflows. Additional tools include supplier coordination for destination management operations and policy compliance management for corporate travel programs.

Trawiz operates as a standalone platform that leverages WhatsApp as the primary client communication channel. Configuration settings enable businesses to tailor automated workflows, message templates, retargeting sequences and client segmentation to specific requirements. Data security protocols adhere to industry standards and infrastructure is located in India and the United Arab Emirates. Integration options with third-party systems are supported via application programming interfaces and custom connectors according to implementation needs.

Access to the platform is provided through scheduled demonstrations that include configuration and deployment support from the service provider. This deployment model aligns with enterprise requirements and facilitates a structured implementation process.