urLive - 2026 Pricing, Features, Reviews & Alternatives

Customer-initiated video calls to your team open new channels of engagement that reinforce confidence in your product and brand.

AI bots work well for many common customer inquiries, such as order status, flight schedules, and product availability, but prove frustrating for complex questions. Sometimes you just need to speak with a person.

Poor quality customer communications cost businesses over $75 billion annually in lost sales opportunities, a figure which doesn’t even account for the impact of customer churn, returns, unfavorable word-of-mouth, negative ratings, and critical reviews.

The urLive cloud service complements AI chatbots, phone calls, and text/SMS by seamlessly upgrading communications to live video calls.

urLive makes it easy for your customers to make video calls to your staff.

A single click on a powerful URL – known as an Infinity Link™ – instantly starts a private, secure call with your designated team.

urLive’s cloud-based service automatically routes your customers’ inquiries to designated call groups, and even specific individuals.

Answered calls can be manually circulated among staff by adding team members, transferring, or forwarding.

Architected for secure, private communications, urLive is a no-code deployment service, configured, managed, and supported through an easy-to-use web portal.

The service ensures you never miss a customer with call queuing and the option for scheduling.

>>>>>>>> Make it easy

urLive has revolutionized the customer experience of making a video call and reduced complexity to a single click on an Infinity Link.

There is no need for any software download, install, password, or account creation. urLive has removed the barriers between you and your customer.

Infinity Links are easy to share with customers. Just like standard hyperlinks, they can be used in any environment that supports a browser. Infinity Links are simply text-based URLs that can be embedded on your website, chatbots, kiosks, SMS/text, email, and social media to provide one-click calling.

Infinity Links provide a single common path to an endless number of separate conversations. The same Infinity Link can be used in many places because it’s infinitely reusable. There’s no need to create and share an updated link when you want to begin a new conversation. A single, reusable link starts an entirely new call each time your Infinity Link is clicked.

>>>>>>>>Designed for engagement

Unlike teleconferencing services, urLive’s solution allows your team to answer multiple, simultaneous inbound video calls from the same link.

urLive is engineered for secure communications. The entire spectrum of audio, video, and data channels are protected by strict industry-standard security methods.

SRTP encryption is applied to safeguard the audio and video streams between customers and agents.

Similarly, the industry standard DTLS protocol encrypts the entire data channel, which includes messages, chat, and transferred files.

Rich data and analytics help you continuously improve operations, optimize the video call experience, track your KPI’s, and guide your business intelligence.

urLive readily accommodates a hybrid-remote workforce and includes options for decentralized administration. There’s even the capability to increase availability by forwarding calls to trained representatives from urLive Capacity Services™.

Pricing is competitive. urLive is a commercial grade cloud service that doesn’t require any new capital expense, there are no hidden costs, and you only pay for what you use.

Reinforce your customers’ confidence in their journey through live video conversations.

urLive personalizes customer engagement.