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Vtiger CRM vs Pipedrive Comparison (2026)
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Good recommendations?
Vtiger CRM
4.3
(339)5
159
4
139
3
34
2
5
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Pipedrive
4.5
(3K)5
1.9K
4
896
3
139
2
36
1
29
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Vtiger CRM enables marketing, sales, and support teams to follow, engage with, and plan work around customers as they move across the entire customer life cycle
Pipedrive is an easy to implement CRM software tool that helps you focus on the activities that drive deals to close.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.3
339
5
4
3
2
1
159
139
34
5
2
- Value for money
- Ease of use
- Features
- Customer support
76%
would recommend this app4.5
3K
5
4
3
2
1
1.9K
896
139
36
29
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this appPros
“The user interface of Vtiger CRM is outstanding, making it a remarkable customer relationship management solution.”
PT
Piergiorgio T.
Project Manager
“The interface could be a bit smoother in some areas.”
KW
Kian W.
Support Engineer
“The best feature in Vtiger is the sales automation and emails marketing options.”
IM
Ismael M.
Sales Executive
Pros
“On top of this, the automation features (like activity reminders and workflow triggers) save time on repetition tasks, and the integrations with email and other tools keep everything in one place.”
Jonathon B.
Senor Content Manager
“Signed up for the Campaigns email feature and spent a month building my CRM around it. Because of how 25 contacts were sourced, Pipedrive locked double opt-in across my entire account, blocking campaigns to all ~560 of my contacts, including 25-year relationships.”
MF
Mark F.
Licensed Real Estate Salesperson
“The visual pipeline is extremely intuitive and makes it simple to track deals, prioritize tasks, and see where each opportunity sits in the sales process.”
Jonathon B.
Senor Content Manager
Cons
“Another potential issue with Vtiger CRM is that the platform can be complex to set up and configure. While the user interface is intuitive, setting up the platform initially can be a bit of a challenge.”
John S.
Social Media Consultant
“This may not be feasible for smaller businesses that are operating on a tight budget.”
John S.
Social Media Consultant
“Homepage is too backward and needs a lot of improvement .”
K M.
Business development executive
Cons
“I feel I was duped into a product that routed all their email marketing campaign features with zero mention (even fine print), that they can (and will) require you to obtain consent from every one of your contacts before sending me an email campaign to one.”
MF
Mark F.
Licensed Real Estate Salesperson
“I feel like Pipedrive has limited reporting capabilities. While the dashboard is a great feature, I wish it had more reporting functionality.”
AS
Amber S.
Business Administrator
“Automation is limited, reporting is thin, the mobile app is dated, integrations are uneven.”
Alexander K.
CEO
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review8 days ago
Key features
- Total features88
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Management
- Accounting
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Processing
- Business Card/Badge Scanning
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call List Management
- Call Management
- Call Recording
- Campaign Management
- Chatbot
- Churn Management
- Click Tracking
- Client Management
- Client Tracking
- Client/Property Matching
- Code-free Development
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Delivery
- Content Management
- Contract/License Management
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Entry
- Data Extraction
- Data Import/Export
- Data Management
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Email Campaign Management
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Tracking
- Estimating
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Management
- For AEC Industry
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Real Estate Agencies
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- Forecasting
- Generative AI
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Knowledge Base Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- List Management
- Live Chat
- Marketing Automation
- Medical History Records
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Currency
- Multi-Language
- Multiple Site Management
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Online Forms
- Opportunity Management
- Pageview Tracking
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Pipeline Management
- Pipeline Reports
- Pre-Configured Bot
- Predictive Analytics
- Product Catalog
- Project Management
- Property Management
- Prospecting Tools
- Quotes/Estimates
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Recommendations
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Sales Activity Management
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search
- Search/Filter
- Segmentation
- Self Service Portal
- Shared Contacts
- Single Sign On
- Social Media Integration
- Source Tracking
- Statistical Analysis
- Subscriber Management
- Summary Reports
- Support Ticket Management
- Survey/Poll Management
- Tagging
- Task Management
- Task Scheduling
- Team Assignments
- Template Management
- Templates
- Territory Management
- Text Analysis
- Third-Party Integration
- Third-Party Integrations
- Time on Site Tracking
- Transcripts/Chat History
- Web Forms
- Web-based Deployment
- Workflow Management
- Total features180
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Management
- Accounting
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Processing
- Business Card/Badge Scanning
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call List Management
- Call Management
- Call Recording
- Campaign Management
- Chatbot
- Churn Management
- Click Tracking
- Client Management
- Client Tracking
- Client/Property Matching
- Code-free Development
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Delivery
- Content Management
- Contract/License Management
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Entry
- Data Extraction
- Data Import/Export
- Data Management
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Email Campaign Management
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Tracking
- Estimating
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Management
- For AEC Industry
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Real Estate Agencies
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- Forecasting
- Generative AI
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Knowledge Base Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- List Management
- Live Chat
- Marketing Automation
- Medical History Records
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Currency
- Multi-Language
- Multiple Site Management
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Online Forms
- Opportunity Management
- Pageview Tracking
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Pipeline Management
- Pipeline Reports
- Pre-Configured Bot
- Predictive Analytics
- Product Catalog
- Project Management
- Property Management
- Prospecting Tools
- Quotes/Estimates
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Recommendations
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Sales Activity Management
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search
- Search/Filter
- Segmentation
- Self Service Portal
- Shared Contacts
- Single Sign On
- Social Media Integration
- Source Tracking
- Statistical Analysis
- Subscriber Management
- Summary Reports
- Support Ticket Management
- Survey/Poll Management
- Tagging
- Task Management
- Task Scheduling
- Team Assignments
- Template Management
- Templates
- Territory Management
- Text Analysis
- Third-Party Integration
- Third-Party Integrations
- Time on Site Tracking
- Transcripts/Chat History
- Web Forms
- Web-based Deployment
- Workflow Management
Integrations
- Total integrations32
- APIANT
- Act-On
- ActiveCampaign
- ActiveDEMAND
- ActiveIQ
- Acuity Scheduling
- Adobe Commerce
- Aircall
- Apollo.io
- Asana
- Asterisk
- Bedrock Data
- Calendly
- CallHippo
- Callmaker
- Clickatell
- Crossbeam
- Cyclr
- Datananas
- Demodesk
- Docusign
- Drip
- Dropbox
- Dryrun
- Dux-Soup
- Exotel
- FreshBooks
- Front
- Gmail
- Google Calendar
- Google Contacts
- Google Docs
- Google Drive
- Google Maps
- Google Meet
- Google Workspace
- Gravity Forms
- Grow
- Gupshup
- HappyFox Chat
- Help Scout
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- Integrate.io
- IntelligenceBank
- Intuit Data Protect
- Jotform
- JustCall
- Kixie PowerCall & SMS
- Klenty
- Lead Liaison
- LeadBoxer
- Leadfeeder
- Lime Connect
- LinkedIn for Business
- LiveChat
- Livestorm
- MRPeasy
- Mailjet
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Teams
- NativeForms
- Olark
- Operations Hub
- Outfunnel
- PandaDoc
- PayPal
- Plecto
- Proposable
- Proposify
- QuickBooks Online
- QuickBooks Online Advanced
- QuoteWerks
- Referral Factory
- RightSignature
- Ruler Analytics
- Seamless
- Slaask
- Slack
- Slemma
- Snov.io
- Stripe
- SupportBee
- Surfe
- Survicate
- Talkdesk
- Talkspirit
- TextAnywhere
- TimelinesAI
- Toky
- Tray.io
- Trello
- Twilio
- VICIdial
- Wishpond
- Wiza
- Woodpecker.co
- Woopra
- Xero
- Yesware
- Zapier
- Zoom Workplace
- authorize.net
- lemlist
- monday AI Work Platform
- Total integrations92
- APIANT
- Act-On
- ActiveCampaign
- ActiveDEMAND
- ActiveIQ
- Acuity Scheduling
- Adobe Commerce
- Aircall
- Apollo.io
- Asana
- Asterisk
- Bedrock Data
- Calendly
- CallHippo
- Callmaker
- Clickatell
- Crossbeam
- Cyclr
- Datananas
- Demodesk
- Docusign
- Drip
- Dropbox
- Dryrun
- Dux-Soup
- Exotel
- FreshBooks
- Front
- Gmail
- Google Calendar
- Google Contacts
- Google Docs
- Google Drive
- Google Maps
- Google Meet
- Google Workspace
- Gravity Forms
- Grow
- Gupshup
- HappyFox Chat
- Help Scout
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- Integrate.io
- IntelligenceBank
- Intuit Data Protect
- Jotform
- JustCall
- Kixie PowerCall & SMS
- Klenty
- Lead Liaison
- LeadBoxer
- Leadfeeder
- Lime Connect
- LinkedIn for Business
- LiveChat
- Livestorm
- MRPeasy
- Mailjet
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Teams
- NativeForms
- Olark
- Operations Hub
- Outfunnel
- PandaDoc
- PayPal
- Plecto
- Proposable
- Proposify
- QuickBooks Online
- QuickBooks Online Advanced
- QuoteWerks
- Referral Factory
- RightSignature
- Ruler Analytics
- Seamless
- Slaask
- Slack
- Slemma
- Snov.io
- Stripe
- SupportBee
- Surfe
- Survicate
- Talkdesk
- Talkspirit
- TextAnywhere
- TimelinesAI
- Toky
- Tray.io
- Trello
- Twilio
- VICIdial
- Wishpond
- Wiza
- Woodpecker.co
- Woopra
- Xero
- Yesware
- Zapier
- Zoom Workplace
- authorize.net
- lemlist
- monday AI Work Platform
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